ZipRecruiter

Log In

1

Freight Forwarding Operations Manager Jobs in Massachusetts

Haulistic

Be Seen First

Customer Service Operations Specialist

Whitman, MA · On-site

$42K/yr

Position open for a Customer Service/Operations person in the Freight Forwarding Industry. Willing to train the right person. Must posses excellent verbal skills and the ability to learn and adapt ...

Haulistic

Be Seen First

Operations Coordinator

Whitman, MA · On-site

$20 - $25/hr

Company Description Freight Forwarding/Logistics

DSV A/S

Freight Forwarder, Ocean Import

Boston, MA · On-site

$24.60 - $32/hr

Manage relationships with customers and provide exceptional customer service Educational background / Work experience * Prior experience in freight forwarding, logistics, or a related field is ...

JAS

Import Operations Specialist

Boston, MA · On-site

Our services include air and ocean freight forwarding, contract logistics, customs brokerage ... Coordinate and manage the full lifecycle of air and ocean import shipments from origin through ...

Airspace

Operations Manager, Lifesciences

Boston, MA · On-site

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical ... Own the Performance and Growth of Your Sector As an Operations Manager, you play a pivotal role in ...

Dimerco Express Corp

SALES EXECUTIVE

Chelsea, MA · On-site

$80K - $100K/yr

... managing international shipping, customs compliance, and warehousing. Our projects primarily ... Freight Forwarding Experience a MUST * International Sales Experience a MUST * Able to work under ...

Dimerco Express Corp

SALES EXECUTIVE

Chelsea, MA · On-site

$80K - $100K/yr

... managing international shipping, customs compliance, and warehousing. Our projects primarily ... Freight Forwarding Experience a MUST * International Sales Experience a MUST * Able to work under ...

OCEANAIR Inc

Ocean Export Agent

Peabody, MA · On-site

$19.23 - $28.46/hr

Export Manager Location: Peabody, MA Compensation: $19.23-$28.46 per hour Employment Type ... What We're Looking For * 1-3 years of experience in logistics, freight forwarding, or a related ...

OCEANAIR Inc

Air Export Agent II

Peabody, MA · On-site

$26 - $31.50/hr

Export Manager Location: Peabody, MA Compensation: $26.00 -$31.50 per hour Employment Type ... What We're Looking For * 3-5 years of experience in air export operations, freight forwarding, or a ...

Jj

Trade Operations Supplier Liaison

Raynham, MA · On-site

Manage customs broker and freight forwarder relationships, including onboarding, powers of attorney, service expectations, SOP updates, contact management, billing coordination, and ongoing ...

next page

Showing results 1-20

All JobsFreight Forwarding Operations JobsFreight Forwarding Operations Manager JobsFreight Forwarding Operations Manager Jobs in Massachusetts

Freight Forwarding Operations Manager information

See Massachusetts salary details

$38.2K

$81.3K

$125K

How much do freight forwarding operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for freight forwarding operations manager in Massachusetts is $81,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a freight forwarding operations manager?

Freight Forwarding Operations Managers are professionals responsible for overseeing the logistics and transportation processes involved in moving goods internationally or domestically. They coordinate shipments, manage documentation, ensure compliance with regulations, and supervise teams to ensure efficient and timely delivery of cargo. Their role involves liaising with shippers, carriers, customs officials, and clients to resolve issues and optimize the supply chain. Effective managers in this field combine knowledge of logistics, customer service, and regulatory requirements to keep operations running smoothly.

What is the difference between Freight Forwarding Operations Manager vs Freight Coordinator?

AspectFreight Forwarding Operations ManagerFreight Coordinator
ResponsibilitiesOversees entire freight operations, manages teams, develops strategiesCoordinates shipments, communicates with clients and carriers, tracks cargo
Required CredentialsLogistics certifications, experience in freight managementBasic logistics knowledge, often entry-level
Work EnvironmentOffice-based, supervisory role, often in logistics companiesOffice and warehouse, operational focus
Industry UsageCommonly used in large freight and logistics companiesUsed across various shipping and freight firms

The Freight Forwarding Operations Manager focuses on overseeing and strategizing freight operations, requiring leadership and management skills. In contrast, the Freight Coordinator handles day-to-day shipment coordination and client communication. Both roles are essential in logistics but differ in scope and responsibilities.

What are some common challenges faced by a freight forwarding operations manager and how can they be addressed?

A Freight Forwarding Operations Manager often faces challenges such as coordinating logistics across multiple time zones, managing last-minute shipment changes, and ensuring compliance with international trade regulations. Successfully addressing these issues requires proactive communication with carriers, clients, and customs officials, as well as staying up-to-date on regulatory changes. Implementing robust tracking systems and fostering a culture of flexibility within the team can also help streamline operations and minimize disruptions.

What are the key skills and qualifications needed to thrive as a freight forwarding operations manager?

To thrive as a Freight Forwarding Operations Manager, you need in-depth knowledge of international logistics, supply chain management, and customs regulations, often supported by a degree in logistics or business and relevant industry experience. Familiarity with freight management systems, customs clearance software, and certifications like IATA or FIATA is typically required. Strong leadership, problem-solving, and negotiation skills help you manage teams and coordinate with clients and carriers effectively. These skills are crucial for ensuring efficient, compliant, and cost-effective movement of goods across global markets.
What are popular job titles related to Freight Forwarding Operations Manager jobs in Massachusetts? For Freight Forwarding Operations Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Freight Forwarding Operations Manager jobs in Massachusetts look for? The top searched job categories for Freight Forwarding Operations Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Freight Forwarding Operations Manager jobs? Cities in Massachusetts with the most Freight Forwarding Operations Manager job openings:
Freight Forwarding Operations Manager jobs near you
Infographic showing various Freight Forwarding Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $81,267 per year, or $39.1 per hour.

Branch Manager: Customs Brokerage & Freight Forwarding(Sales Foc

Edward J Zarach & Associates Inc

Chelsea, MA • On-site

$110K - $150K/yr

Full-time

Re-posted 17 days ago

Job description

Job Title: Branch Manager – Customs Brokerage & Freight Forwarding (Hunter Sales Focus)
Location: Boston, MA

Position Summary:
The Branch Manager is a high-impact leadership role responsible for building, leading, and aggressively growing the Boston branch of a customs brokerage and freight forwarding operation. This position requires a true hunter sales mentality — someone who thrives on prospecting, winning new business, and rapidly expanding market share. The ideal candidate combines entrepreneurial drive, deep industry expertise, and strong operational leadership to scale revenue while maintaining best-in-class service and compliance.

Key Responsibilities:


Branch Leadership & Culture

  • Build, lead, and inspire a performance-driven, sales-oriented culture with accountability at all levels.
  • Recruit, coach, and develop a high-performing team across sales, operations, and customer service.
  • Set clear KPIs tied to sales activity (calls, meetings, proposals), conversion rates, and revenue growth.
  • Lead by example with hands on involvement in key sales pursuits and client relationships.


Hunter Business Development & Revenue Growth

  • Own and drive new business development with a relentless focus on prospecting, cold outreach, and closing new accounts.
  • Build a robust pipeline through direct sales efforts, networking, referrals, and industry engagement.
  • Identify and penetrate target verticals (e.g., retail, manufacturing, healthcare, technology, e-commerce).
  • Lead complex sales cycles, including pricing strategy, contract negotiation, and solution design.
  • Achieve and exceed aggressive revenue and margin targets; maintain a “win-first” sales culture.
  • Develop strategic partnerships with carriers, overseas agents, and trade organizations to unlock new opportunities.
  • Spend significant time in the field meeting prospects and customers.


Operations & Service Excellence

  • Oversee daily branch operations to ensure seamless execution of freight forwarding and customs brokerage services.
  • Align operations with sales growth to ensure scalability without compromising service quality.
  • Collaborate with operations teams to deliver tailored logistics solutions that win and retain clients.

Customs Compliance & Regulatory Oversight

  • Ensure full compliance with U.S. Customs and Border Protection (CBP) regulations and other government agencies.
  • Maintain expertise in import/export compliance, tariffs, and trade regulations.
  • Oversee documentation accuracy, audits, and regulatory adherence.

Customer Acquisition & Retention

  • Act as the primary driver of key account acquisition and expansion.
  • Build strong, trust-based relationships with decision-makers at client organizations.
  • Ensure exceptional onboarding and ongoing service to maximize retention and upsell opportunities.

Financial Management

  • Own full P&L responsibility for the branch.
  • Develop and execute budgets, forecasts, and growth plans aligned with aggressive sales targets.
  • Monitor sales metrics, margins, and cost structures to optimize profitability.

Qualifications:

  • 7–10+ years of experience in freight forwarding and/or customs brokerage.
  • Proven “hunter” sales track record with consistent success in acquiring new business and exceeding quotas.
  • Strong network within the international logistics, import/export, or trade community.
  • Licensed Customs Broker (highly preferred).
  • Demonstrated leadership experience in building and scaling teams.

Skills & Competencies:

  • Highly competitive, results-driven, and motivated by winning new business.
  • Exceptional prospecting, negotiation, and closing skills.
  • Entrepreneurial mindset with the ability to build a branch like a business owner.
  • Strong, effective, communication and executive presence.
  • Ability to balance aggressive sales growth with operational execution.
  • Proficiency in CargoWise, logistics platforms, and Microsoft Office Suite.

Key Performance Indicators (KPIs):

  • New business revenue and number of new accounts won
  • Sales activity metrics (calls, meetings, proposals, conversion rates)
  • Gross margin growth
  • Customer retention and account expansion
  • Branch profitability (P&L performance)
  • Team sales performance and productivity

Why Join Us:

  • Lead the growth of a strategic branch in a major U.S. logistics hub.
  • Uncapped earning potential with strong performance-based incentives.
  • Opportunity to build a team and market presence from the ground up.
  • Fast-paced, entrepreneurial environment with global resources and support.

Apply