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Freelance Remote Health Insurance Customer Service Jobs in Rochester, NY

Nexera

Entry Level Remote Insurance Sales

Rochester, NY · Remote

$1.5K - $3.2K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Life and Health Insurance License required before start date (or real willingness to get one ...

HMG Careers

Remote Insurance Agent

Rochester, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Life Insurance Agent

Rochester, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Freelance Remote Health Insurance Customer Service information

See Rochester, NY salary details

$9

$22

$68

How much do freelance remote health insurance customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for freelance remote health insurance customer service in Rochester, NY is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are the key skills and qualifications needed to thrive as a freelance remote health insurance customer service representative?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is a freelance remote health insurance customer service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.
What are popular job titles related to Freelance Remote Health Insurance Customer Service jobs in Rochester, NY? For Freelance Remote Health Insurance Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Freelance Remote Health Insurance Customer Service jobs in Rochester, NY look for? The top searched job categories for Freelance Remote Health Insurance Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Freelance Remote Health Insurance Customer Service jobs? Cities near Rochester, NY with the most Freelance Remote Health Insurance Customer Service job openings:
Freelance Remote Health Insurance Customer Service jobs near you

Health Insurance & Authorization Specialist II

University of Rochester Medical Center

Rochester, NY • On-site, Remote

$20.99 - $28.34/hr

Full-time

Re-posted 23 days ago

University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

125th of 617 rated colleges and universities

Job description

he Health Insurance and Authorization Specialist is responsible for verifying patient insurance eligibility and coverage and securing third-party payer authorization for our urgent/emergent inpatients, observation cases, maternity, and newborn admissions and notifies Utilization Management of clinical requests during the hospital stay.  The Specialist also works closely with the uninsured/underinsured for appropriate referrals to our Financial Case Management team to assess patients for health insurance or financial assistance.  They track our Medicare patients for benefit exhaustion to ensure compliance with Medicare Life Time Reserve (LTR) consent forms and consistently exercise judgment to resolve insurance barriers on the assigned admissions to avoid billing delays.  This role involves a more significant amount of external coordination with outside agencies, including MVA/WC carriers, Motor Vehicle Accident Indemnification Corporation (MVAIC) agency, attorney offices, and works with parents to add their newborn through the NYS Marketplace or employer group.
Supervision:              Responsible for monitoring own performance on assigned tasks.  Self-directed and must make complex decisions independently.  May train other support staff.
                                   
                                    This role may have the option to work a hybrid-remote schedule and communicate daily through virtual meetings.
Salary Range:
$20.99-  $28.34 an hour
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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