2

Freelance Remote Health Insurance Customer Service Jobs in Rochester, NY

Showing results 41-60

Freelance Remote Health Insurance Customer Service information

See Rochester, NY salary details

$9

$22

$68

How much do freelance remote health insurance customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for freelance remote health insurance customer service in Rochester, NY is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $18.51 per hour, depending on experience, location, and employer.

What is a freelance remote health insurance customer service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.

What are the key skills and qualifications needed to thrive as a freelance remote health insurance customer service representative?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are popular job titles related to Freelance Remote Health Insurance Customer Service jobs in Rochester, NY?

For Freelance Remote Health Insurance Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Health Insurance Customer Service jobs in Rochester, NY look for?

The top searched job categories for Freelance Remote Health Insurance Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Freelance Remote Health Insurance Customer Service jobs?

Cities near Rochester, NY with the most Freelance Remote Health Insurance Customer Service job openings:

Licensed Mental Health Therapist - Remote Position

Bellarine Counseling Center

Rochester, NY • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New


Job description

Position Overview

Bellarine Counseling Center is in search of licensed Mental Health Therapists passionate about delivering high-quality mental health services. This full-time position offers the flexibility of a remote work environment, allowing clinicians to provide care from the comfort of their homes while reaching clients in the Rochester, New York area.

About the Organization

Bellarine Counseling Center is a vibrant community health clinic dedicated to enhancing mental health accessibility and support for diverse populations. Our team of compassionate mental health professionals collaborates to address mental health challenges faced by individuals and families in our community. We believe in creating a welcoming and affirming environment where clients feel valued and understood.

Work Environment

In this remote setting, therapists will engage with a supportive network of multidisciplinary professionals dedicated to fostering client wellness. Our virtual infrastructure supports seamless communication and collaboration through advanced digital tools, enabling therapists to offer timely and effective services. Regular training sessions and team meetings will help maintain a strong sense of community within our organization.

Key Responsibilities
  • Conduct thorough assessments and evaluations, utilizing clinical interviews and standardized measurement tools to tailor individualized treatment plans that meet clients’ unique mental health needs.
  • Implement evidence-based therapeutic techniques in one-on-one, group, and family therapy sessions. Examples of modalities used include Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), and mindfulness-based practices.
  • Work collaboratively with case managers, psychiatrists, and other healthcare professionals to ensure comprehensive and cohesive care for each client, often participating in interdisciplinary meetings.
  • Respond to crisis situations effectively, providing immediate support and intervention for clients experiencing acute distress, utilizing a trauma-informed approach.
  • Engage in community outreach initiatives and educational workshops aimed at promoting mental health literacy and reducing stigma surrounding mental health disorders.
Patient Population / Client Focus

This role primarily serves a diverse clientele, including children, adolescents, adults, and families facing various mental health challenges. The clients often present with conditions such as anxiety, depression, trauma-related issues, and other psychiatric disorders, necessitating a therapist who values cultural competence and sensitivity in their practice.

Qualifications
  • Possess a current and active license as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Doctor of Psychology (PsyD).
  • A master's or doctoral degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or Psychology from an accredited institution is required.
  • Demonstrate exceptional communication skills, allowing effective rapport building with a diverse range of clients.
  • Show strong organizational capabilities with a commitment to maintaining accurate and timely documentation of client interactions, treatment plans, and progress notes.
  • Exhibit cultural competence in understanding and addressing the unique needs of clients from various ethnic, cultural, and socioeconomic backgrounds.
Preferred Experience
  • A minimum of two years of experience in a mental health counseling role is preferred, particularly within a community health setting.
  • Experience with teletherapy and electronic health record (EHR) systems is advantageous, helping to optimize the remote service delivery model.
  • Familiarity with community resources and services that can further support client's mental health goals is beneficial.
Compensation and Benefits

The salary for this position ranges from $80,000 to $100,000 annually, commensurate with experience and qualifications. Bellarine Counseling Center offers a robust benefits package including:

  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • Professional liability insurance, ensuring peace of mind while practicing.
  • Generous paid time off policies, including sick leave and holidays to support work-life balance.
  • Opportunities for professional development, including access to workshops, conferences, and training sessions to sharpen your skills.
  • A highly collaborative environment that encourages continuous learning and support among team members.
Career Growth Opportunities

At Bellarine Counseling Center, we value growth and development. Licensed Mental Health Therapists are encouraged to pursue additional training and certifications and may have opportunities for supervisory roles or specialization in specific therapeutic modalities, further advancing their careers in mental health.

Why Join Our Team

If you’re a dedicated mental health professional looking to make a difference, Bellarine Counseling Center is the perfect place for you. We are committed to facilitating meaningful connections and providing invaluable support to our clients and the greater community. With competitive compensation, comprehensive benefits, and a nurturing work culture, we empower our team members to achieve both professional and personal fulfillment.

Application Information

If you meet the qualifications and are excited about the prospect of joining our impactful team, please submit your resume and cover letter today. We look forward to welcoming passionate therapists who share our commitment to accessible mental health care for all.