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Freelance Remote Email Chat Support Jobs in Oregon

Lone Wolf Technologies

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

Support customers through email case work on Lone Wolf's Back Office product, with phone and chat ... Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone ...

MissionWired

Resume Pool: Freelance

OR · On-site +1

We do it over email and SMS, in the mail, across social media, everywhere. We don't think in terms ... an opportunity for us to support organizations across the country and elect Democrats to ...

TydeCo

Sage Intacct Designer - Part-Time, Contract, Remote

OR · On-site +1

$20.50 - $25/hr

Sage Intacct Designer - Part-Time, Contract, Freelance, Remote Lescault Walderman, Inc. (LWI) is ... LWI has the experience and infrastructure to support this work-from-home model. * has built a ...

XO Health Inc.

Healthcare Support Advocate

OR · On-site +1

Remote- USA -Virtual Contact Center The Healthcare Support Advocate is a key member of XO Health ... Handle inbound and outbound member and provider inquiries via phone, email, and chat with ...

Talkspace

Senior Client Support Representative

OR · On-site +1

$19.25 - $26.50/hr

... remote position based in Eastern Time. Talkspace Headquarters is located in NYC. What You'll Do ... About You * 2 years experience in a contact center delivering email, chat, and phone support, or ...

Web Hosting Northwest

$16 - $21.75/hr

This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. This role requires strong listening skills as well as ...

PointClickCare

(Canada) Solutions Analyst- Pharmacy

OR · On-site +1

Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue ... Must be able to work autonomously or as part of a remote team to support and contribute towards the ...

ForgeFit

Remote Customer Service Specialist

Portland, OR · On-site +1

$18 - $23.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Global TekMed Holdings, LLC

Marketing Director

$100K - $130K/yr

Our primary focus is creating B2B and B2C products and services that support the military and ... Remote Job Type: Full-time, 40 hours per week. May require additional hours, evenings, and/or ...

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Freelance Remote Email Chat Support information

What is the difference between Freelance Remote Email Chat Support vs Customer Service Representative?

AspectFreelance Remote Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, flexible hours, independentOffice or call center, fixed hours
Required CredentialsBasic communication skills, tech-savvyHigh school diploma, customer service training
Employer & Industry UsageFreelance platforms, online companiesCorporations, retail, telecom
Work TasksResponding to emails and chat inquiriesHandling calls, resolving customer issues

Freelance Remote Email Chat Support offers flexible, independent work primarily through online communication channels, while Customer Service Representatives typically work in a fixed environment handling calls and in-person interactions. Both roles require strong communication skills but differ in work setting and structure.

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The most popular types of Remote Email Chat Support jobs in Oregon are:

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For Freelance Remote Email Chat Support jobs in Oregon, the most frequently searched job titles are:

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Cities in Oregon with the most Freelance Remote Email Chat Support job openings:

Freelance Remote Email Chat Support jobs near you

Customer Support Representative

Lone Wolf Technologies

OR • On-site, Remote

$26 - $28.50/hr

Full-time

Re-posted 13 hours ago

Job description

We're here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$26 - $28.50 an hour
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