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Freelance It Help Desk Jobs in Macon, GA (NOW HIRING)

Peterbilt of Atlanta

IT Assistant

Jackson, GA · On-site

$16.50 - $22.25/hr

This position will respond to and resolve help desk tickets, troubleshoot problems, provide technical expertise and support internal users. REPORTS TO: IT Manager STATUS: Non-Exempt DUTIES AND ...

Houston County

IT Office Associate

Warner Robins, GA · On-site

$20.40/hr

... Help Desk system. This position assists in key administrative-related processes of payroll ... The successful candidate will efficiently organize and coordinate for the Houston IT team to ...

Houston County

IT Office Associate

Warner Robins, GA · On-site

$20.40/hr

... Help Desk system. This position assists in key administrative-related processes of payroll ... The successful candidate will efficiently organize and coordinate for the Houston IT team to ...

Georgia Farm Bureau

IT Training Specialist II

Macon, GA · On-site

Ability to backup Support Desk personnel on specific applications when needed. * Some day and ... A bachelor's degree and 4 years experience providing training to users in an information technology ...

Symbotic

Senior IT Specialist

Jackson, GA · On-site

This role is a mix of traditional helpdesk support, site infrastructure maintenance, and warehouse-specific technology management. You will support a mix of IT Infrastructure on the warehouse floor ...

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Freelance It Help Desk information

See Macon, GA salary details

$12

$22

$32

How much do freelance it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for freelance it help desk in Macon, GA is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What is the difference between Freelance It Help Desk vs IT Support Specialist?

AspectFreelance It Help DeskIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+Similar certifications, often required
Work EnvironmentRemote, flexible, client-basedOn-site or remote, company-based
Employer & IndustrySelf-employed, freelance clientsEmployers in various industries
Search & Comparison IntentFreelance vs in-house support rolesJob roles, career growth

Freelance It Help Desk professionals typically work independently, providing remote support to multiple clients, while IT Support Specialists are usually employed by organizations, offering on-site or remote assistance. Both roles require similar certifications and technical skills, but differ mainly in work setting and employment structure.

What are the most commonly searched types of It Help Desk jobs in Macon, GA? The most popular types of It Help Desk jobs in Macon, GA are:
What are popular job titles related to Freelance It Help Desk jobs in Macon, GA? For Freelance It Help Desk jobs in Macon, GA, the most frequently searched job titles are:
What job categories do people searching Freelance It Help Desk jobs in Macon, GA look for? The top searched job categories for Freelance It Help Desk jobs in Macon, GA are:
What cities near Macon, GA are hiring for Freelance It Help Desk jobs? Cities near Macon, GA with the most Freelance It Help Desk job openings:
Freelance It Help Desk jobs near you
Infographic showing various Freelance It Help Desk job openings in Macon, GA as of May 2026, with employment types broken down into 3% As Needed, 96% Part Time, and 1% Nights. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $46,183 per year, or $22.2 per hour.

IT Help Desk Manager

Leader Communications Inc

Warner Robins, GA • On-site

Full-time

Posted 16 days ago

Job description

Position Summary

LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems.



Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

  • Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
  • Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution.
  • Maintain and troubleshoot business line applications which could include remote installation or redeployment of software.
  • Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc.
  • Provide technical support over the phone and/or via email.
  • Implement solutions based on client needs, such as ensuring that all hardware and software work properly is installed or deleted as needed.
  • Troubleshoot client computer equipment, ensuring it runs correctly, and recovers any lost or accidentally deleted data when/if possible.
  • Meet customer needs and ensure customer satisfaction.
  • Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation.
  • Escalate process and policy issues as needed.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree.
  • 5-10 years of supervisory in information technology environment.
  • Must be able to pass federal background investigation and obtain a Public Trust.

Skill & Certification Requirements

  • Technical experience with current network hardware, protocols, and standards.
  • Application support experience.
  • Knowledge of applicable data privacy practices and laws.
  • Excellent troubleshooting skills.
  • Proficiency in Word, Excel, Outlook, database management.
  • Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations.
  • Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities.
  • Experience working in a team-oriented, collaborative environment.
  • LCI is an Equal Opportunity Employer/ Veterans/ Disabled

If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.