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Freelance Email Chat Agent Jobs (NOW HIRING)

Goosehead Insurance

Senior Client Support Agent

Roanoke, TX · On-site

$18 - $24/hr

Service Agent (Intro Call) The Service Agent (Intro Call) delivers front-line support through ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Location: San Jose CA 95113 Duration: 12+month Rate:$17.13/Hr on W2 The ... Through email and chat, you will resolve issues related to uploading, publishing, and maintaining ...

Education First FCU

ITM Agent- Part Time

Beaumont, TX · On-site

... chat, email, secure messaging or other digital platforms. They provide friendly, professional ... Takes ownership over issues within agent's authority for online service channels such as remote ...

Education First FCU

ITM Agent- Part Time

Beaumont, TX · On-site

... chat, email, secure messaging or other digital platforms. They provide friendly, professional ... Takes ownership over issues within agent's authority for online service channels such as remote ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · Hybrid

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The Level 1 agent ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · On-site

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The Level 1 agent ...

Colgate-Palmolive

Flexi Customer Service Agent

Overland Park, KS · On-site

$38K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of responsibilities to include, but not limited to placing special orders, answering product ...

Vuori, Inc.

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

  • Medical

  • Retirement

  • PTO

We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...

Vuori, Inc

Customer Service Agent

Carlsbad, CA · On-site

$19 - $23/hr

  • Medical

  • Retirement

  • PTO

We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at ... Deliver exceptional customer service via email, text, and chat, responding to inquiries with ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... Resolve moderate-to-complex inquiries via email/chat. * Execute policy endorsements and audits ...

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Freelance Email Chat Agent information

What is a freelance email chat agent?

Freelance email chat agents are customer service professionals who work remotely to handle customer inquiries, complaints, or support issues via email and live chat platforms. Unlike traditional in-house agents, they are typically self-employed or work on a contract basis for various companies. Their main responsibilities include responding to customer messages, resolving issues, providing information about products or services, and ensuring customer satisfaction. This role often offers flexible hours and the opportunity to work from anywhere with an internet connection. Strong written communication skills and the ability to multitask are essential for success in this position.

What are the key skills and qualifications needed to thrive as a freelance email chat agent?

To thrive as a Freelance Email Chat Agent, you need strong written communication skills, attention to detail, and the ability to quickly understand and resolve customer inquiries, often demonstrated through prior customer service experience. Familiarity with customer support platforms like Zendesk, Freshdesk, or LiveChat, as well as basic computer literacy, is commonly required. Excellent time management, problem-solving abilities, and a professional, empathetic tone help agents stand out in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for client satisfaction and retention in a remote work environment.

What are some common challenges freelance email chat agents face when managing multiple client accounts simultaneously?

Freelance Email Chat Agents often juggle multiple client accounts, which can present challenges such as balancing varying communication styles, prioritizing tasks, and meeting different response time expectations. Staying organized and using effective time management tools is crucial to handle high message volumes without sacrificing quality. Additionally, quick adaptation to different product or service knowledge requirements is essential to provide accurate and personalized support for each client. Building clear communication channels with clients and setting realistic expectations can help minimize misunderstandings and ensure smooth workflow.

What is the difference between Freelance Email Chat Agent vs Customer Support Representative?

AspectFreelance Email Chat Agent

Freelance Email Chat Agents typically work independently, handling customer inquiries via email and live chat on a flexible schedule. Customer Support Representatives often work full-time for a specific company, providing support through various channels, including phone, email, and chat. While both roles require strong communication skills, Freelance Email Chat Agents usually do not need formal certifications, whereas Customer Support Representatives may require training or certifications depending on the employer. The freelance role offers more flexibility, while the support representative role provides more stability and benefits.

How do you become a freelance email chat agent?

To become a freelance email chat agent, you should develop strong communication and customer service skills, familiarize yourself with common chat and email support tools, and create a professional profile on freelancing platforms. Gaining experience through training or certifications in customer support can also improve your chances of securing clients.
More about Freelance Email Chat Agent jobs

What cities are hiring for Freelance Email Chat Agent jobs?

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What are the most commonly searched types of Email Chat Agent jobs?

The most popular types of Email Chat Agent jobs are:

What states have the most Freelance Email Chat Agent jobs?

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Freelance Email Chat Agent jobs near you
Infographic showing various Freelance Email Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Senior Client Support Agent

Goosehead Insurance

San Antonio, TX • On-site

$17 - $22.75/hr

Other

Re-posted 14 days ago

Goosehead Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

229th of 309 rated insurance

Job description

Service Agent (Intro Call)

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.

This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat.
  • Execute policy endorsements and audits accurately across carriers.
  • Ensure compliance with state regulations and carrier SLAs.
  • Document cases with precision in Salesforce and carrier systems.
  • Mentor and train L1-L2 agents on workflow best practices.
  • Contribute to continuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage 5–10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)
  • Demonstrate deep understanding in all lines of business Goosehead operates within
  • Maintain quality standards of 98%+ accuracy and timeliness.
  • Proactively identify and communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.
  • Excellent written communication and problem-solving skills.
  • Proficiency in carrier and CRM systems.
  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).
  • 1–2 years in insurance service or related field.
  • Proven performance in non-call support roles.
  • Commitment to accuracy and service excellence
  • High school diploma or equivalent
  • Strong attention to detail and communication skills
  • Bilingual (English/Spanish) is a plus

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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