ZipRecruiter

Log In

1

Freelance Email Chat Agent Jobs (NOW HIRING)

Meridial

Customer Support Agent - Freelance Project

$19.25 - $25.50/hr

Customer Support Agent - Freelance Project Philippines Customer Support Agent About the Role ... This role requires addressing customer inquiries via phone, email, and live chat, focused on ...

KM2 Solutions

Agent, Chat

Manchester, MD · On-site

$14.25 - $19/hr

Providing chat support is different from communicating with customers through voice or email. A successful chat support agent will need different skills to communicate with customers effectively.

Massanutten Resort

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Call Center Agent The Call Center Agent position serves as the primary point of ... Respond to email, chat, and phone inquiries * Support work culture of service excellence * Other ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Immersion Consulting, LLC

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

The Agent strives to provide the highest level of customer service to maintain a warm, inviting ... Respond to email, chat, and phone inquiries * Support work culture of service excellence * Other ...

Massanutten

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

The Agent strives to provide the highest level of customer service to maintain a warm, inviting ... Respond to email, chat, and phone inquiries * Support work culture of service excellence * Other ...

previous page

Showing results 41-60

All JobsFreelance JobsTechnology JobsInformation Technology JobsEmail Administrator JobsFreelance Email Chat Agent Jobs

Freelance Email Chat Agent information

What is a freelance email chat agent?

Freelance email chat agents are customer service professionals who work remotely to handle customer inquiries, complaints, or support issues via email and live chat platforms. Unlike traditional in-house agents, they are typically self-employed or work on a contract basis for various companies. Their main responsibilities include responding to customer messages, resolving issues, providing information about products or services, and ensuring customer satisfaction. This role often offers flexible hours and the opportunity to work from anywhere with an internet connection. Strong written communication skills and the ability to multitask are essential for success in this position.

What are the key skills and qualifications needed to thrive as a freelance email chat agent?

To thrive as a Freelance Email Chat Agent, you need strong written communication skills, attention to detail, and the ability to quickly understand and resolve customer inquiries, often demonstrated through prior customer service experience. Familiarity with customer support platforms like Zendesk, Freshdesk, or LiveChat, as well as basic computer literacy, is commonly required. Excellent time management, problem-solving abilities, and a professional, empathetic tone help agents stand out in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for client satisfaction and retention in a remote work environment.

What are some common challenges freelance email chat agents face when managing multiple client accounts simultaneously?

Freelance Email Chat Agents often juggle multiple client accounts, which can present challenges such as balancing varying communication styles, prioritizing tasks, and meeting different response time expectations. Staying organized and using effective time management tools is crucial to handle high message volumes without sacrificing quality. Additionally, quick adaptation to different product or service knowledge requirements is essential to provide accurate and personalized support for each client. Building clear communication channels with clients and setting realistic expectations can help minimize misunderstandings and ensure smooth workflow.

What is the difference between Freelance Email Chat Agent vs Customer Support Representative?

AspectFreelance Email Chat Agent

Freelance Email Chat Agents typically work independently, handling customer inquiries via email and live chat on a flexible schedule. Customer Support Representatives often work full-time for a specific company, providing support through various channels, including phone, email, and chat. While both roles require strong communication skills, Freelance Email Chat Agents usually do not need formal certifications, whereas Customer Support Representatives may require training or certifications depending on the employer. The freelance role offers more flexibility, while the support representative role provides more stability and benefits.

How do you become a freelance email chat agent?

To become a freelance email chat agent, you should develop strong communication and customer service skills, familiarize yourself with common chat and email support tools, and create a professional profile on freelancing platforms. Gaining experience through training or certifications in customer support can also improve your chances of securing clients.
More about Freelance Email Chat Agent jobs

What cities are hiring for Freelance Email Chat Agent jobs?

Cities with the most Freelance Email Chat Agent job openings:

What are the most commonly searched types of Email Chat Agent jobs?

The most popular types of Email Chat Agent jobs are:

What states have the most Freelance Email Chat Agent jobs?

States with the most job openings for Freelance Email Chat Agent jobs include:

What are popular job titles related to Freelance Email Chat Agent jobs?

For Freelance Email Chat Agent jobs, the most frequently searched job titles are:

Freelance Email Chat Agent jobs near you
Infographic showing various Freelance Email Chat Agent job openings in the United States as of September 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 1% As Needed, 74% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Client Support Technician with Security Clearance

Kirtland Air Force Base, NM • On-site

SMS Data Products Group, Inc
IT Services • 501 - 1,000 employees
Learn more about SMS Data Products Group, Incexternal

Other

Posted 20 days ago

Job description

SMS is looking for a Tier 1 Client Support Technician to join our team at Kirtland AFB in Albuquerque, NM. In an environment consisting of Windows/Linux workstations, various networks, local and cloud applications, you'll be responsible for providing rapid and accurate answers and information to customers via phone, email, and live chat. You'll also be responsible for creating, updating, and closing out help desk tickets. We're looking for someone with 2+ years of experience in a customer support role. You should have strong written and verbal communication skills and be able to work independently and/or as part of a team. Your ability to troubleshoot and resolve complex issues will contribute to your success as part of the team. If you're a highly motivated and experienced Tier 1 Client Support Technician, we encourage you to apply! Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com . Submit your resume today! Job Responsibilities Customer Service * Provide rapid and accurate answers and information to customers via phone, email, and live chat. * Soft skills should include patience, understanding, and the desire to help. Technical * Installation and troubleshooting (In an unclassified/classified environment). * Windows operating system (Fresh and imaging). Basic Networking * Cloud based applications (O365/SharePoint/etc.) * Microsoft Office suite. Printers and multi-function devices. * Configuration and operational support of Apple iOS and other approved wireless broadband device types. * Account Permissions/Provisioning. * GOTS/COTS software. Communication * Opening, updating, closing ticketing system with detailed information (Remedy/ServiceNow). * Helpdesk and escalation processes and procedures into KBs. * Internal leadership, immediate userbase, and external customer communications (Service portal/E-Mail/Chat agent). * Ability to impart technical information to non-technical members of the workforce * Collaboration. * Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation. Required Qualifications * Active DoD Secret/DoE L clearance required * Minimum DoD 8570 IAT-II (Sec+ CE) certification required * HDI-CSR Required within 60 days of hire SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. REQ # 2026-5476

Apply