Incident Manger
Jackson, MI · On-site
... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...
Jackson, MI · On-site
... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...
Jackson, MI · On-site
... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...
Olympia, WA · On-site +1
$86K - $120K/yr
As a Critical Incident Program Manager, you will be responsible for developing and deploying key deliverables tied directly to the Critical Incident requirements in the Centers for Medicare ...
Olympia, WA · On-site +1
$86K - $120K/yr
As a Critical Incident Program Manager, you will be responsible for developing and deploying key deliverables tied directly to the Critical Incident requirements in the Centers for Medicare ...
Jackson, MI · On-site
Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...
Jackson, MI · On-site
Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
Olympia, WA · On-site +1
$86K - $120K/yr
As a Critical Incident Program Manager, you will be responsible for developing and deploying key deliverables tied directly to the Critical Incident requirements in the Centers for Medicare ...
Olympia, WA · On-site +1
$86K - $120K/yr
As a Critical Incident Program Manager, you will be responsible for developing and deploying key deliverables tied directly to the Critical Incident requirements in the Centers for Medicare ...
... Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of ...
... Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
Jersey City, NJ · Hybrid
The Incident Manager will act as the central point of coordination during high-severity incidents ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Jersey City, NJ · Hybrid
The Incident Manager will act as the central point of coordination during high-severity incidents ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires ...
Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires ...
The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires exceptional ...
Quick apply
The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires exceptional ...
Jersey City, NJ · On-site
$110K - $130K/yr
Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Jersey City, NJ · On-site
$110K - $130K/yr
Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Albuquerque, NM · On-site
$18 - $20/hr
Job Type Full-time Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This ...
Albuquerque, NM · On-site
$18 - $20/hr
Job Type Full-time Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This ...
VA · On-site +1
... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...
VA · On-site +1
... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...
Jersey City, NJ · On-site
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
Jersey City, NJ · On-site
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
San Francisco, CA · On-site
$136.12 - $165/hr
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
New
San Francisco, CA · On-site
$136.12 - $165/hr
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
New
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
Glen Mills, PA · On-site
... incident management roles and responsibilities. Identify and implement process improvements and ... non-critical / non-commercial Requests (as may be agreed with the customer) Take overall ...
Glen Mills, PA · On-site
... incident management roles and responsibilities. Identify and implement process improvements and ... non-critical / non-commercial Requests (as may be agreed with the customer) Take overall ...
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
Sacramento, CA · On-site
$102 - $125/hr
MAJOR INCIDENT MANAGER STATUS: EXEMPT REPORTS TO: MGR - IT SERVICE MANAGEMENT DEPARTMENT ... Deep experience leading and responding to complex critical incidents security, availability, or ...
New
Sacramento, CA · On-site
$102 - $125/hr
MAJOR INCIDENT MANAGER STATUS: EXEMPT REPORTS TO: MGR - IT SERVICE MANAGEMENT DEPARTMENT ... Deep experience leading and responding to complex critical incidents security, availability, or ...
New
Austin, TX · On-site
If so, you might be the right fit for a Senior Incident Manager role for Apple Wallet. This role ... Background in high-availability systems, payments infrastructure, or customer-critical services.
Austin, TX · On-site
If so, you might be the right fit for a Senior Incident Manager role for Apple Wallet. This role ... Background in high-availability systems, payments infrastructure, or customer-critical services.
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
Cities with the most Freelance Critical Incident Manager job openings:
The most popular types of Critical Incident Manager jobs are:
States with the most job openings for Freelance Critical Incident Manager jobs include:
The top searched job categories for Freelance Critical Incident Manager jobs are:

Job Title : Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Job Description: Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process
Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on : False positives because of which Incident tickets were opened wrongly Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks) Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by resolving groups Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents Quality of updates being made into the Incident Records Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.
Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example.
Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers. Explore the opportunities for using 'self-help' tools in the interest of process efficiency.
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It services
11 - 50 Employees
East Brunswick, NJ, US
2007