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Freelance Critical Incident Manager Jobs (NOW HIRING)

... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...

Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...

$125K - $195K/yr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

Incident Manager

Brooklyn, OH · On-site

$50 - $55/hr

Escalate critical issues to senior leadership and provide consistent progress updates. * Partner ... Incident management, project management (e.g., PMP), or technical discipline certifications ...

The Incident Manager will act as the central point of coordination during high-severity incidents ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...

... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...

We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...

Incident Manager

San Francisco, CA · On-site

$136.12 - $165/hr

About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.

New

This role plays a critical part in minimizing business disruption, improving operational resilience, and driving continuous improvement across incident management processes. Key Responsibilities

The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...

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Freelance Critical Incident Manager information

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How much do freelance critical incident manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for freelance critical incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
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Infographic showing various Freelance Critical Incident Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Full-time

Re-posted 18 days ago


Job description

Job Title : Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Job Description: Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process

Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on : False positives because of which Incident tickets were opened wrongly Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks) Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by resolving groups Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents Quality of updates being made into the Incident Records Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.

Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example.

Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers. Explore the opportunities for using 'self-help' tools in the interest of process efficiency.