... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...
... Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management ...
DSHS HCLA Critical Incident Program Manager
Olympia, WA · On-site +1
$86K - $120K/yr
As a Critical Incident Program Manager, you will be responsible for developing and deploying key deliverables tied directly to the Critical Incident requirements in the Centers for Medicare ...
DSHS HCLA Critical Incident Program Manager
Olympia, WA · On-site +1
$86K - $120K/yr
As a Critical Incident Program Manager, you will be responsible for developing and deploying key deliverables tied directly to the Critical Incident requirements in the Centers for Medicare ...
Incident Manger
Jackson, MI · On-site
Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...
Incident Manger
Jackson, MI · On-site
Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
DSHS HCLA Critical Incident Program Manager
Olympia, WA · On-site +1
$86K - $120K/yr
As a Critical Incident Program Manager, you will be responsible for developing and deploying key deliverables tied directly to the Critical Incident requirements in the Centers for Medicare ...
DSHS HCLA Critical Incident Program Manager
Olympia, WA · On-site +1
$86K - $120K/yr
As a Critical Incident Program Manager, you will be responsible for developing and deploying key deliverables tied directly to the Critical Incident requirements in the Centers for Medicare ...
... Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of ...
... Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
Incident Manager
Brooklyn, OH · On-site
$50 - $55/hr
Escalate critical issues to senior leadership and provide consistent progress updates. * Partner ... Incident management, project management (e.g., PMP), or technical discipline certifications ...
Incident Manager
Brooklyn, OH · On-site
$50 - $55/hr
Escalate critical issues to senior leadership and provide consistent progress updates. * Partner ... Incident management, project management (e.g., PMP), or technical discipline certifications ...
Incident Manager
Jersey City, NJ · Hybrid
The Incident Manager will act as the central point of coordination during high-severity incidents ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Incident Manager
Jersey City, NJ · Hybrid
The Incident Manager will act as the central point of coordination during high-severity incidents ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires exceptional ...
Quick apply
The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires exceptional ...
Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires ...
Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires ...
Incident Manager
Jersey City, NJ · On-site
$110K - $130K/yr
Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Incident Manager
Jersey City, NJ · On-site
$110K - $130K/yr
Incident Management (Primary Focus) * Lead and coordinate Major Incident response (SEV1/SEV2 ... Act as Incident Commander during critical incidents, driving real-time decision-making and ...
Critical Incident Reporting Coordinator
Albuquerque, NM · On-site
$18 - $20/hr
Job Type Full-time Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This ...
Critical Incident Reporting Coordinator
Albuquerque, NM · On-site
$18 - $20/hr
Job Type Full-time Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This ...
Manage Critical Incident Cases from Initial Consultation Call to Final Follow-up * Cover On-Call Pager for 1 Week every 6 weeks including Overnight and Weekends * Work Closely with Providers to ...
Manage Critical Incident Cases from Initial Consultation Call to Final Follow-up * Cover On-Call Pager for 1 Week every 6 weeks including Overnight and Weekends * Work Closely with Providers to ...
Critical Incident Command (CIC) Shift Lead
VA · On-site +1
... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...
Critical Incident Command (CIC) Shift Lead
VA · On-site +1
... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...
Incident Manager
Jersey City, NJ · On-site
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
Incident Manager
Jersey City, NJ · On-site
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
Incident Manager
San Francisco, CA · On-site
$136.12 - $165/hr
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
New
Incident Manager
San Francisco, CA · On-site
$136.12 - $165/hr
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
New
Technology Incident Manager
Brooklyn, OH · On-site
This role plays a critical part in minimizing business disruption, improving operational resilience, and driving continuous improvement across incident management processes. Key Responsibilities
Technology Incident Manager
Brooklyn, OH · On-site
This role plays a critical part in minimizing business disruption, improving operational resilience, and driving continuous improvement across incident management processes. Key Responsibilities
Incident Manager
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
Incident Manager
Boston, MA · On-site
The Incident and Reporting Manager will also serve as the first-line Major Incident Coordinator ... critical university system). This role will also conduct post incident reviews to inform ...
Freelance Critical Incident Manager information
See salary details
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
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Job description
Job Title : Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Job Description: Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process
Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on : False positives because of which Incident tickets were opened wrongly Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks) Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by resolving groups Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents Quality of updates being made into the Incident Records Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.
Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example.
Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers. Explore the opportunities for using 'self-help' tools in the interest of process efficiency.
About Hmg America
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
East Brunswick, NJ, US
Year founded
2007