Freelance Ai Operations Jobs (NOW HIRING)

ABOUT US
In more than ten countries around the world, The Knot Worldwide champions the power of celebration. Our global family of brands provide best-in-class products, services and content to take celebration planning from inspiration to action. At the core of our business is our industry-leading global online wedding Vendor Marketplace, connecting couples with local wedding professionals and a comprehensive suite of personalized wedding websites, planning tools, invitations, and registry services that make wedding planning easier for couples around the globe. Each year, we connect more than 4.5 million users with around 900,000 global small businesses through our Vendor Marketplace.
LIFE AT TKWW
At The Knot Worldwide, we believe in doing work that matters. Each year, we help millions of couples around the world celebrate life's most meaningful moments, while also helping hundreds of thousands of global small business owners get discovered and scale. Life here means working alongside a team that cares deeply, not just about the work you do, but about the life you live. We prioritize employee well-being and development through meaningful opportunities for growth, and we celebrate milestones and wins in a big way. After all, celebrations are what we do best.
ABOUT THE ROLE AND OUR TEAM:
The Knot Worldwide is looking for a seasoned creative operations senior manager to manage the day to day operations for our in-house Creative Team (Internal agency). This role will support creative production, operational processes, team capacity planning, budget management, and future-forward capabilities like AI and external partnerships. They will need to balance strategic vision with day to day hands-on execution. Reporting to the Director, Strategy & Operations, Global Content & Creative, this person will work closely with key stakeholders across the organization (Marketing, Product, Editorial, and Channel Leads), to innovate and deliver on our creative needs across all platforms. A natural logistics ninja, this candidate will be transforming how creative gets from concept to production, to meet the business needs and getting us to a best-in-class creative group.
RESPONSIBILITIES:
Operational Leadership & Process Transformation

• Co-architect and implement scalable creative operations systems that streamline end-to-end workflows across design and marketing stakeholders.
• Lead the transformation of creative process maturity, establishing clear intake, prioritization, feedback loops, and measurement frameworks.
• Proactively identify and eliminate bottlenecks, inefficiencies, or redundancies in creative delivery.

Hands-On Execution & Production Oversight

• Own and manage creative production timelines, trafficking, and deliverables, rolling up sleeves to support execution.
• Serve as operational support to the in-house creative team, ensuring smooth daily execution while planning for long-term scale.
• Oversee the effective execution of creative productions, shoots, and events, and ensure maximum usage, creative asset production, and value is extracted from productions.

Capacity & Resource Planning

• Build and maintain robust capacity and resource planning models that align team bandwidth with business priorities.
• Partner with creative and marketing leads to forecast needs and adjust in real-time based on shifting demand.

Freelancer, Vendor & Agency Ecosystem

• Develop and manage a flexible network of freelance talent, production vendors, and creative agencies to augment internal capabilities.
• Evaluate and implement right-fit partnership models based on creative complexity, speed, and scale.

AI & Future-of-Work Integration

• Partner with the Director on driving innovation in creative operations by identifying and piloting AI tools and automation solutions to improve output, speed, and quality.
• Stay ahead of emerging tech and trends to build a future-forward creative infrastructure.

Budget & Operational Stewardship

• Support the Director with managing creative operations budget, including forecasting, vendor management, and spend accountability.
• Monitor cost efficiency and operational ROI across all creative workflows and tools.

Cross-Functional Collaboration

• Act as a connective tissue between creative, channels, editorial, and finance - translating creative needs into operational plans.
• Champion transparency and alignment across teams through documentation, shared roadmaps, and reporting dashboards.
• Operate from a place of unified problem solving as opposed to creative protection. Your north stars are the business goals

SUCCESSFUL CANDIDATES HAVE:

• 6+ years of experience working in an Creative Operations role in-house or at a creative agency
• Ideally has had creative agency experience and understands the nuanced differences in creative orgs, skill sets, and specific disciplines.
• Experience working in a fast-paced environment, especially on multiple brands at one time
• Detailed understanding of design, copy, video, and digital best-practice guidelines.
• Strong understanding of different marketing platforms with regards to creative deliverables
• Budget management and optimization experience.
• Social Media and Digital first production expertise is highly desired.
• The desire to build strong relationships across the organization and with external partners/agencies; demonstrates solid interpersonal and intrapersonal skills
• Expert level communication and problem solving skills
• Leads as a team player, with the ability to manage projects aligned with cross-functional departmental goals
• Growth mindset ready to take on new challenges and opportunities as the marketing and editorial landscapes continue to evolve
• Must have the ability to thrive in ambiguity, viewing it as an opportunity to problem solve rather than a challenge
• Fun attitude and sense of humor-you can't take the job too seriously!

WORK MODEL:
This role is Together@TKWW-eligible. If you're based in NYC, we follow a hybrid schedule, balancing in-office collaboration of days a week and work-from-home flexibility. If you're in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows.
#LI-Remote #LI-Hybrid
Starting pay is determined based on a combination of factors which may include location/market, education, experience, skills, and other qualifications of the successful candidate. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, commissions, equity or sales incentives, if applicable. We also offer benefits to eligible employees including medical, dental, retirement, and generous leave policies.
Annual salary range
$92,246-$125,000 USD
AI FLUENCY
At TKWW, AI is a tool that helps our teams work smarter, move faster, and spend more time on the work that matters most. We expect every employee, in every role, to build fluency with the AI tools relevant to their work, use them thoughtfully and with sound judgment, and bring curiosity as these tools keep evolving. This isn't about replacing our people's expertise - it's about equipping every employee to use AI to raise the bar on the work we do together.
WHAT WE LOVE ABOUT YOU:

• Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
• Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.

WHAT YOU LOVE ABOUT US:
We provide meaningful, high-impact benefits designed to support the holistic well-being of our diverse workforce and help our people thrive both professionally and personally. From physical and mental wellness to flexible time off our programs are built around the moments that matter most.
TOGETHER@TKWW: OUR APPROCH TO HYBRID WORK
Together@TKWW is designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

• For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
• For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England and New York, NY.
US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW's legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW's legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.