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Fraud Support Associate Jobs (NOW HIRING)

Fanatics Collectibles

Customer Support Associate

Allen, TX · On-site

$16.25 - $22.25/hr

Role Summary Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and ... fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a ...

S3 Shared Services

Fraud Analyst

Englewood, CO · Remote

$52K - $60K/yr

Mentor Associate Fraud Analysts through their investigations when needed. Other responsibilities ... We serve credit unions by supporting their operations and delivering world class service. We ...

UMB Financial

Fraud Prevention Analyst

Kansas City, MO · Hybrid

$59K - $86K/yr

As the Fraud Prevention Analyst , you will support UMB Fraud Operations to protect UMB and clients ... Establish and maintain relationships with branch and customer service associates and account ...

Municipal Credit Union

Fraud Analyst

NY · Remote

$66K - $75K/yr

Ensure accurate case notes and through documentation to support alert decisioning Compliance and ... Bachelor or Associate degree in Criminal Justice, Business, or Accounting, related field or work ...

JPMorgan Chase & Co.

Fraud Associate I

Tampa, FL · On-site

$100 - $125/hr

Join our Commercial | Prepaid Card Fraud team and help deliver fraud prevention solutions that ... Support implementation of process, policy, and operational changes by developing training materials ...

JPMorgan Chase & Co.

Fraud Associate I

Tampa, FL · On-site

Join our Commercial | Prepaid Card Fraud team and help deliver fraud prevention solutions that ... Support implementation of process, policy, and operational changes by developing training materials ...

JP Morgan Chase

Fraud Associate I

Plano, TX · On-site

Join a Fraud team that sets the industry standard for protecting merchants and payments at scale ... Support change management by facilitating the adoption of new processes, technologies, and ...

Theory

Seasonal Support Associate

Westport, CT · On-site

$16/hr

The Seasonal Associate partners with the management and sales team to ensure a seamless flow ... Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks ...

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How much do fraud support associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fraud support associate in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What does a Fraud Support Associate do?

A Fraud Support Associate is responsible for identifying, investigating, and resolving suspicious activities or transactions that may indicate fraudulent behavior. They review account activity, communicate with customers to verify information, and work closely with other departments to prevent financial losses. Their role is essential in maintaining the security and integrity of financial systems, ensuring that legitimate customers are protected from fraud. Additionally, they may assist in educating customers about fraud prevention and report findings to regulatory authorities when necessary.

What are the key skills and qualifications needed to thrive as a Fraud Support Associate?

To thrive as a Fraud Support Associate, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are valuable. Excellent communication, problem-solving abilities, and resilience under pressure help you stand out in this role. These skills are essential for accurately identifying fraudulent activities, supporting investigations, and protecting both customers and the organization.

What are some common challenges faced by Fraud Support Associates, and how are they typically addressed within the team?

Fraud Support Associates often encounter challenges such as handling high-stress situations, quickly analyzing suspicious activities, and communicating effectively with both customers and internal teams. To address these, teams typically provide robust training on fraud detection tools and escalation processes, as well as ongoing support through regular team meetings and knowledge-sharing sessions. Collaboration with risk management, customer service, and technical teams is common, ensuring associates have the resources and guidance needed to resolve cases efficiently while maintaining customer trust.

What cities are hiring for Fraud Support Associate jobs?

Cities with the most Fraud Support Associate job openings:

What states have the most Fraud Support Associate jobs?

States with the most job openings for Fraud Support Associate jobs include:

What are popular job titles related to Fraud Support Associate jobs?

For Fraud Support Associate jobs, the most frequently searched job titles are:

Infographic showing various Fraud Support Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.

Customer Support Associate

Allen, TX • On-site

Fanatics Collectibles
See more jobs at Fanatics Collectiblesexternal

$16.25 - $22.25/hr

Full-time

Posted 13 days ago

Key responsibilities

  • Support all inquiries and issues from Collectors via web message, voice, and email channels.

  • Model exemplary service, expedite resolutions, and follow up to ensure Collector satisfaction.

  • Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar.

Job description

About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Company
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available. This role will report directly to the Senior Manager, Customer Service.
Collector Support is at the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics.
What you'll be doing:
  • Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
  • Model exemplary service through web message, voice, and email channels
  • Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
  • Build and maintain relationships with repeat Collectors
  • Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar
  • Additional duties as assigned

What we're looking for:
  • Positive, Collector-minded individual with a passion to serve
  • General knowledge of trading cards and collectibles industry
  • Strong problem-solving abilities and attention to detail
  • Excellent interpersonal, verbal, and written communication skills
  • Able to multitask, prioritize, and manage time effectively
  • Proficiency in MS Suite, including Word, Outlook & Excel
  • Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence)
  • Experience working through web message, voice, and email interactions with customers
  • Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
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