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Fraud Support Associate Jobs in Pennsylvania (NOW HIRING)

CardWorks

Associate I, Fraud Engagement

Pittsburgh, PA · On-site

And we believe that excellent work starts with a team that feels supported, respected, and ... The Associate I, Fraud & Non-Fraud Engagement serves as a front-line resource within a call center ...

Citizens

Fraud Customer Support Sr Specialist

Pittsburgh, PA · Hybrid

$16.50 - $21.75/hr

Our Fraud Customer Support colleagues acquire the training, and assistance needed to grow their ... Associate degree, preferred * 2+ years' experience, in the following areas: Fraud Analysis ...

Citizens

Fraud Customer Support Sr Specialist

Pittsburgh, PA · Hybrid

$16.50 - $21.75/hr

Our Fraud Customer Support colleagues acquire the training, and assistance needed to grow their ... Associate degree, preferred * 2+ years' experience, in the following areas: Fraud Analysis ...

CardWorks

Associate I, Fraud Engagement

Pittsburgh, PA · On-site

And we believe that excellent work starts with a team that feels supported, respected, and ... The Associate I, Fraud & Non-Fraud Engagement serves as a front-line resource within a call center ...

Five Below

Support lead

Philadelphia, PA · On-site

$11.50/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent ...

CGI

Section Leader with Security Clearance

Philadelphia, PA · On-site

$19 - $26/hr

The Section Leader leads and manages a team of Support Associates. Responsibilities include setting ... fraud, cashier, passport product control, and supervise at any level within the Agency/Center.

CGI Inc.

Section Leader

Philadelphia, PA · On-site

$15.50 - $20.25/hr

The Section Leader leads and manages a team of Support Associates. Responsibilities include setting ... fraud, cashier, passport product control, and supervise at any level within the Agency/Center.

Five Below

Support lead - Fishtown

Philadelphia, PA · On-site

$11.50/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Hourly Position Starting At: $11.50 BE AWARE OF FRAUD! Please be aware of potentially fraudulent ...

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Fraud Support Associate information

What does a Fraud Support Associate do?

A Fraud Support Associate is responsible for identifying, investigating, and resolving suspicious activities or transactions that may indicate fraudulent behavior. They review account activity, communicate with customers to verify information, and work closely with other departments to prevent financial losses. Their role is essential in maintaining the security and integrity of financial systems, ensuring that legitimate customers are protected from fraud. Additionally, they may assist in educating customers about fraud prevention and report findings to regulatory authorities when necessary.

What are the key skills and qualifications needed to thrive as a Fraud Support Associate?

To thrive as a Fraud Support Associate, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are valuable. Excellent communication, problem-solving abilities, and resilience under pressure help you stand out in this role. These skills are essential for accurately identifying fraudulent activities, supporting investigations, and protecting both customers and the organization.

What are some common challenges faced by Fraud Support Associates, and how are they typically addressed within the team?

Fraud Support Associates often encounter challenges such as handling high-stress situations, quickly analyzing suspicious activities, and communicating effectively with both customers and internal teams. To address these, teams typically provide robust training on fraud detection tools and escalation processes, as well as ongoing support through regular team meetings and knowledge-sharing sessions. Collaboration with risk management, customer service, and technical teams is common, ensuring associates have the resources and guidance needed to resolve cases efficiently while maintaining customer trust.

What cities in Pennsylvania are hiring for Fraud Support Associate jobs?

Cities in Pennsylvania with the most Fraud Support Associate job openings:

Infographic showing various Fraud Support Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Fraud Investigation & Prevention Analyst

Lebanon, PA • On-site

Lebanon Federal Credit Union
Commercial Banking • 11 - 50 employees
Learn more about Lebanon Federal Credit Unionexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Overview
Lebanon Federal Credit Union is a financial cooperative driven to enrich our community's lives. We are dedicated and connected to our community and committed to excellence in member service and product offerings. We strive to strike a balance between the needs of the individual member, membership, and our employees.
Job Summary
LFCU is looking for an enthusiastic, positive, and friendly person to be a Fraud Investigation & Prevention Analyst at our Administration Center. Under the general supervision of the Compliance Manager, the Fraud Investigation & Prevention Analyst is responsible for investigating suspected fraud, identifying and documenting fraudulent or suspicious activity, supporting fraud-prevention and loss-mitigation efforts, and assisting with related Compliance Department responsibilities. THIS POSITION IS NOT REMOTE.
Responsibilities and Duties:
  • Maintain the Credit Union's fraud-prevention process, including daily review of VERAFIN alerts; investigate suspicious or suspected fraudulent activity and create cases as needed.
  • Complete case investigations and maintain accurate, chronological case documentation.
  • Report suspicious activity to Compliance and assist with the preparation of reports as needed.
  • Provide general support for the administrative work of the Compliance Department.
  • Serve as a fraud-mitigation resource for Credit Union branches, departments, and management.
  • Assist in maintaining a listing of high-risk accounts, performing periodic reviews of high-risk account activity, and documenting and escalating investigations in preparation for SAR consideration where suspicious activity is noted.
  • Develop, or assist in developing, training programs that address fraud mitigation for both employees (in relation to their responsibilities) and members (identifying fraud and safeguarding their accounts).
  • Serve as a subject-matter resource for the Credit Union on fraud-related and loss-prevention issues; disseminate information, answer questions, and work directly with management to address fraud-mitigation issues as they arise.

Qualifications and Skills
  • High school diploma or equivalent required; associate degree in criminal justice, finance, business, accounting, or a related field preferred, or minimum of three (3) years of experience in financial institution fraud prevention, fraud investigation, loss prevention, or a closely related area.
  • Experience investigating suspected fraud involving deposit accounts, checks, debit/credit cards, ACH transactions, wires, online banking, account takeover, identity theft, scams, or similar financial crimes.
  • Experience creating and maintaining investigative cases, including clear, accurate, chronological case notes, and supporting documentation.
  • Experience with fraud-monitoring or case-management software; VERAFIN experience is strongly preferred but not required.
  • Credit union or banking experience preferred.
  • Working knowledge of financial institution fraud risks, including identity-theft red flags, elder financial exploitation, scams, account takeover, check fraud, and electronic-payment fraud.
  • Familiarity with BSA/AML concepts, regulatory compliance issues, and suspicious-activity-reporting requirements sufficient to support the Compliance/BSA function. Direct responsibility for SAR decision-making or filing is not required.
  • Ability to review account activity, recognize unusual patterns, gather relevant information, and develop a well-documented fraud investigation.
  • Ability to identify activity that may warrant further review and refer completed investigations to Compliance/BSA for SAR consideration.
  • Strong investigative and analytical skills.
  • Excellent attention to detail and the ability to recognize patterns and inconsistencies.
  • Strong written documentation skills, with the ability to clearly explain investigative findings.

Benefits and Perks
  • Benefits for full-time employees at LFCU include paid holidays, paid time off, health insurance, dental insurance, vision insurance, paid short-term and long-term disability insurance, paid life insurance, 401k program with employer match, and an employee loan discount.

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