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Fraud Support Associate Jobs in Maryland (NOW HIRING)

Har-co Credit Union

Be Seen First

Legacy Member Support Specialist

Bel Air, MD · On-site

$66K - $78K/yr

Connect members as needed with Har-co associates to assist with fraud, fraud prevention, scam ... members while supporting the communities we serve. We value integrity, service, and strong ...

Five Below

Fulltime Support lead Wheaton MD

Wheaton, MD · On-site

$19/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... Hourly Position Starting At: $19.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent ...

Home Depot

Asset Protection Specialist

Aberdeen, MD · On-site

$21.50 - $23/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

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Fraud Support Associate information

What does a Fraud Support Associate do?

A Fraud Support Associate is responsible for identifying, investigating, and resolving suspicious activities or transactions that may indicate fraudulent behavior. They review account activity, communicate with customers to verify information, and work closely with other departments to prevent financial losses. Their role is essential in maintaining the security and integrity of financial systems, ensuring that legitimate customers are protected from fraud. Additionally, they may assist in educating customers about fraud prevention and report findings to regulatory authorities when necessary.

What are the key skills and qualifications needed to thrive as a Fraud Support Associate?

To thrive as a Fraud Support Associate, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are valuable. Excellent communication, problem-solving abilities, and resilience under pressure help you stand out in this role. These skills are essential for accurately identifying fraudulent activities, supporting investigations, and protecting both customers and the organization.

What are some common challenges faced by Fraud Support Associates, and how are they typically addressed within the team?

Fraud Support Associates often encounter challenges such as handling high-stress situations, quickly analyzing suspicious activities, and communicating effectively with both customers and internal teams. To address these, teams typically provide robust training on fraud detection tools and escalation processes, as well as ongoing support through regular team meetings and knowledge-sharing sessions. Collaboration with risk management, customer service, and technical teams is common, ensuring associates have the resources and guidance needed to resolve cases efficiently while maintaining customer trust.

What cities in Maryland are hiring for Fraud Support Associate jobs?

Cities in Maryland with the most Fraud Support Associate job openings:

Infographic showing various Fraud Support Associate job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Legacy Member Support Specialist

Bel Air, MD • On-site

Har-co Credit Union
See more jobs at Har-co Credit Unionexternal

$66K - $78K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

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Key responsibilities

  • Assist members and their families in navigating complex healthcare systems and connecting them with local resources and external partners.

  • Provide guidance to families on estate planning, probate preparation, trust administration, and gathering necessary documentation.

  • Connect members with Har-co associates and professionals to support financial literacy, fraud prevention, and navigating household income changes.

Job description

Position Summary

The Legacy Member Support Specialist, working in conjunction with their Har-Co associates and carefully vetted Harford County professional service providers, acts as a dedicated advocate and compassionate guide for our members and their families during challenging life transitions. Operating with deep empathy and resourcefulness, this role supports members and families through the financial, operational, and emotional complexities of either unexpected or late-stage life transitions. By serving as a vital bridge between internal credit union processes and external support systems in Harford County, Maryland, this specialist provides a seamless, dignified experience for members seeking to maintain independence and adults managing the care or estates of their children, spouses or aging parents.

Key Responsibilities:

Healthcare & Resource Navigation

  • Serve as a compassionate guide to members and their families in navigating complex healthcare systems during unexpected or late-stage life transitions.
  • Maintain a deep, working knowledge of local Harford County resources, for people with disabilities, aging services, and senior support networks.
  • Build and maintain a robust network of trusted external partners and community resources across Harford County to be able to connect members and their families depending on their individual needs.
  • Assist members in evaluating long-term care costs and healthcare financing.
  • Coordinate and communicate effectively with internal credit union departments/associates to ensure the members’ healthcare, financial and situational needs are handled with care.

Estate Administration & Legacy Support

  • Provide, with the assistance of specialized Har-co Associates and select vendors, empathetic, end-to-end guidance to family members regarding estate planning, probate preparation, and trust administration.
  • Help families understand and gather essential documentation needed for estate establishment, settlement and credit union account transitions.
  • Work with knowledgeable Har-co associates and vendor specialists to ensure they proactively review mature member accounts to establish proper beneficiary designations and verify that account ownership and titles align with their current estate goals.
  • Connect members as needed with vetted, local Harford County situational professionals (including but not limited to estate planning, legal aid, insurance, financial literacy/budgeting, succession planning, housing transitions, etc.)

Financial Literacy & Counseling

  • Connect members as needed with Har-co associates to teach members and their families about long-term financial health, wealth transfer, saving and budgeting.
  • Connect members as needed with Har-co associates to assist with financial literacy, credit building/maintenance and repair and credit union product solutions.   
  • Connect members as needed with Har-co associates to assist with fraud, fraud prevention, scam awareness, and financial vulnerable adult abuse.
  • Coordinate educational workshops and resource materials focusing on fraud, generational wealth transfer and proactively preparing for either unexpected or inevitable life changes.
  • Coordinate with Har-co associates to help members successfully navigate changes in household incomes.

Family Communication & Empathy

  • Exercise highly developed active listening skills and empathy, recognizing and validating the emotional weight of life events.
  • Work with professional service providers to mediate and facilitate as needed, difficult conversations within families regarding power of attorney, healthcare proxies, legacy planning and the like.
  • Champion a culture of empathy within the credit union.  Train frontline branch staff on active listening, recognizing signs of need or distress, and how to gently and respectfully transition members to the appropriate Har-co specialist.

Qualifications:

Required

  • Education & Experience: Background or degree in social work, gerontology, or a related field. Minimum of 3-5 years of experience in eldercare, estate administration, or social work.
  • Local Expertise: Strong, demonstrable familiarity with Harford County, Maryland health and human services networks, including the Harford County Office on Aging and local legal aid resources.
  • Exceptional Communication: Proven ability to communicate with extreme empathy, patience, and clarity to members of all ages.

Preferred

  • Basic to advanced knowledge of credit union operations, estate planning documents (wills, trusts, POAs), and the probate process in Maryland.

Company Description

Har‐co Credit Union is committed to delivering exceptional financial services to our members while supporting the communities we serve. We value integrity, service, and strong relationships with our members and partners.
Har-co believes in equal employment opportunity for all individuals without regard to race, color, religion, sex, age, national origin, marital status, physical or mental disability, status as a Vietnam Era veteran, or for any other reason or category protected by Federal, State, or local law. This policy extends to all terms, conditions and privileges of employment and participation in all activities sponsored by Har-co.