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Fraud Support Associate Jobs in Tennessee (NOW HIRING)

The Risk Mitigation Associate Fraud is a full-time position responsible for supporting GOVXs efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction ...

The Risk Mitigation Associate Fraud is a full-time position responsible for supporting GOVXs efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction ...

The Risk Mitigation Associate - Fraud is a full-time position responsible for supporting GOVX's efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction ...

The Risk Mitigation Associate Fraud is a full-time position responsible for supporting GOVXs efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction ...

The Risk Mitigation Associate - Fraud is a full-time position responsible for supporting GOVX's efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction ...

The Risk Mitigation Associate - Fraud is a full-time position responsible for supporting GOVX's efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction ...

We are seeking a detail-oriented and analytical Risk Mitigation Associate to support fraud prevention and transaction review efforts. This is a great opportunity for someone early in their career who ...

Asset Protection Specialist

Lenoir City, TN · On-site

$17.75 - $19/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

Asset Protection Specialist

Murfreesboro, TN · On-site

$17.75 - $19/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

Asset Protection Specialist

Nashville, TN · On-site

$19.25 - $20.75/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

Asset Protection Specialist

Maryville, TN · On-site

$17.50 - $18.75/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

Asset Protection Specialist

Spring Hill, TN · On-site

$18.75 - $20.25/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

Asset Protection Specialist

Lenoir City, TN · On-site

$17.75 - $19/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

Asset Protection Specialist

Morristown, TN · On-site

$17.50 - $18.75/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

Asset Protection Specialist

Collierville, TN · On-site

$17.75 - $19/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

Asset Protection Specialist

Winchester, TN

$17 - $18.50/hr

... and fraud and supporting safety and environmental program compliance in their assigned store ... associates, vendors, customers, and the Company. They must demonstrate integrity at all times ...

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Showing results 1-20

Fraud Support Associate information

What does a Fraud Support Associate do?

A Fraud Support Associate is responsible for identifying, investigating, and resolving suspicious activities or transactions that may indicate fraudulent behavior. They review account activity, communicate with customers to verify information, and work closely with other departments to prevent financial losses. Their role is essential in maintaining the security and integrity of financial systems, ensuring that legitimate customers are protected from fraud. Additionally, they may assist in educating customers about fraud prevention and report findings to regulatory authorities when necessary.

What are the key skills and qualifications needed to thrive as a Fraud Support Associate?

To thrive as a Fraud Support Associate, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are valuable. Excellent communication, problem-solving abilities, and resilience under pressure help you stand out in this role. These skills are essential for accurately identifying fraudulent activities, supporting investigations, and protecting both customers and the organization.

What are some common challenges faced by Fraud Support Associates, and how are they typically addressed within the team?

Fraud Support Associates often encounter challenges such as handling high-stress situations, quickly analyzing suspicious activities, and communicating effectively with both customers and internal teams. To address these, teams typically provide robust training on fraud detection tools and escalation processes, as well as ongoing support through regular team meetings and knowledge-sharing sessions. Collaboration with risk management, customer service, and technical teams is common, ensuring associates have the resources and guidance needed to resolve cases efficiently while maintaining customer trust.

What cities in Tennessee are hiring for Fraud Support Associate jobs?

Cities in Tennessee with the most Fraud Support Associate job openings:

Infographic showing various Fraud Support Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Risk Mitigation Associate - Fraud

La Vergne, TN

GOVX
Internet Websites and Web Search Portals • 51 - 200 employees

$41K - $47K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago


Job description

The Risk Mitigation Associate Fraud is a full-time position responsible for supporting GOVXs efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services. 
 

KEY RESPONSIBILITIES 

  • Review: Orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.  
  • Assist: Verify customer data and account history to prevent refund delays and mitigate fraud.  Investigate: Potential violations of Terms of Use and educate customers to ensure compliance.  
  • Identify: Trends and communicate findings across departments to improve fraud prevention processes.  
  • Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims. 

Requirements

Education/Experience: Associates degree (Bachelors preferred) and 1+ years in e-commerce fraud or risk management. 

Technical Proficiency: 

  • ERP:NetSuite or similar software. 
  • CRM: ServiceNow or similar enterprise level software 
  • Payments:Braintree and PayPal environments. 

Skills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment. 

Attributes:  

  • Ability to perform well in a highly dynamic, diverse, and rapidly changing environment. 
  • Candidates with prior GOVX experience must have proven performance in these areas. 

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday)

Physical - This is a sedentary role.

Mental Problem solving, making decisions, interpreting data, organizing, and reading/write.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities: None

Travel Requirements: None

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range: $20.00 - $23.00 /hr.

Benefits

Paid Time Off, Paid Sick Leave, Paid Holidays

401(k) plan with discretionary match available

Medical, Dental, Vision, and Life Insurance

Flexible Spending Account (FSA), Health Savings Account (HSA)

Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life

Employee Referral Program

Discounts on the GOVX website