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Fraud Operations Analyst Jobs in Chicago, IL (NOW HIRING)

Synchrony

SVP, Consumer Bank Analytics

Chicago, IL

Partner with Fraud Operations, Business Controls, and operational support teams to develop reporting, analytical capabilities, and monitoring processes that strengthen operational effectiveness and ...

Tata Consultancy Service Limited

Engineer

Rosemont, IL · On-site

$120K - $145K/yr

... Operations, Fraud Operations, and Technology teams to gather and analyze requirements. • Develop and enhance detection scenarios, workflows, and case management capabilities. • Perform rule ...

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $90K/yr

Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity ... As an Operations Support Analyst , you will sit at the intersection of execution and optimization ...

Stripe

Fraud Strategy Manager

Chicago, IL · On-site

$180 - $240/hr

Act as a key partner to Product, Engineering, Data Science, and Operations. You will navigate ... Analyze account activity and monitor portfolio trends to identify opportunities for Stripe to ...

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How much do fraud operations analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for fraud operations analyst in Chicago, IL is $31.63, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $34.95 per hour, depending on experience, location, and employer.

Are fraud operations analyst jobs in high demand?

Fraud operations analyst jobs are in high demand due to the increasing need for organizations to detect and prevent financial crimes. These roles often require skills in data analysis, fraud detection tools, and knowledge of financial regulations, making them a valuable part of risk management teams across various industries.

What is the difference between Fraud Operations Analyst vs Fraud Investigator?

AspectFraud Operations AnalystFraud Investigator
CredentialsTypically requires a bachelor’s degree in finance, criminal justice, or related field; certifications like CFE or ACFE are commonSimilar credentials; often holds certifications like CFE or ACFE
Work EnvironmentAnalyzes data, monitors fraud patterns, and implements prevention strategies in a corporate settingConducts investigations, interviews, and gathers evidence, often in a law enforcement or corporate environment
Employer & IndustryFinancial institutions, e-commerce, and retail companiesFinancial institutions, law enforcement agencies, and corporate security teams

While both roles focus on combating fraud, the Fraud Operations Analyst primarily monitors and analyzes fraud data to prevent future incidents, whereas the Fraud Investigator actively investigates specific fraud cases and gathers evidence for potential legal action.

What are the key skills and qualifications needed to thrive as a fraud operations analyst, and why are they important?

To thrive as a Fraud Operations Analyst, you need strong analytical skills, attention to detail, and a background in finance, accounting, or a related field, often supported by a bachelor’s degree. Familiarity with fraud detection tools, data analysis software, and case management systems is typically required, as well as relevant certifications like Certified Fraud Examiner (CFE). Excellent problem-solving abilities, communication, and the capacity to work under pressure are standout soft skills in this role. These skills are crucial for accurately identifying fraudulent activity, minimizing financial risk, and maintaining trust in organizational operations.

What does a fraud operations analyst do?

A Fraud Operations Analyst is responsible for detecting, investigating, and preventing fraudulent activities within an organization, often in banking or financial services. They monitor transactions, analyze suspicious patterns, and use specialized software to identify potential fraud. Their role also includes reporting findings, collaborating with other departments, and sometimes working with law enforcement to resolve cases. By proactively addressing fraud risks, they help protect the company and its customers from financial losses.

How much does a fraud operations analyst get paid?

The average salary for a fraud operations analyst typically ranges from $50,000 to $80,000 per year, depending on experience, location, and the size of the organization. Entry-level roles may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.

What are some common challenges faced by fraud operations analysts, and how can applicants prepare for them?

Fraud Operations Analysts often encounter the challenge of distinguishing between legitimate and suspicious transactions in real time, which requires strong analytical skills and attention to detail. They may also need to manage a high volume of alerts while meeting strict deadlines, making time management and prioritization essential. To prepare, applicants should familiarize themselves with current fraud trends, practice using analytical tools, and develop clear communication skills, as the role frequently involves collaborating with other departments such as compliance and customer service.
What are popular job titles related to Fraud Operations Analyst jobs in Chicago, IL? For Fraud Operations Analyst jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Fraud Operations Analyst jobs in Chicago, IL look for? The top searched job categories for Fraud Operations Analyst jobs in Chicago, IL are:
Fraud Operations Analyst jobs near you
Infographic showing various Fraud Operations Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,798 per year, or $31.6 per hour.

SVP, Consumer Bank Analytics

Synchrony

Chicago, IL

Full-time

Re-posted yesterday

Job description

Role Summary/Purpose:

The SVP, Consumer Bank Analytics is responsible for leading the analytics data strategy and insight generation across the Consumer Bank. This role serves as a strategic partner to Finance & Treasury, Marketing & Customer Experience, Product, Operations and Technology, transforming customer, portfolio, pricing, digital, and market intelligence data into actionable strategies that drive growth, retention and customer experience.

The role oversees the end-to-end analytics ecosystem supporting the Consumer Bank, including customer acquisition, engagement, retention, portfolio growth, pricing strategy, customer journey analytics, product performance, data governance and enterprise data enablement initiatives. The position is accountable for developing fact-based narratives that influence business decisions, identifying growth opportunities through internal and external data assets, and ensuring the data foundation exists to support personalization, advanced analytics, regulatory reporting, and future AI capabilities.

This leader is expected to balance strategic leadership with analytical rigor, translating complex data into clear business recommendations while driving cross-functional alignment, operational excellence, and measurable business outcomes.

Essential Responsibilities:

Consumer Bank Strategy & Executive Decision Support

  • Serve as the senior analytics advisor to Consumer Bank leadership, providing insights and recommendations that inform strategic decisions across growth, retention, customer experience, pricing, portfolio management, and business performance.

  • Develop executive-level narratives that connect customer behavior, market dynamics, product performance, and financial outcomes.

  • Identify and quantify growth opportunities, business risks, and emerging customer trends through data-driven analysis.

  • Establish key performance indicators and measurement frameworks that align analytics efforts to business objectives.

  • Lead opportunity sizing, business case development, and performance measurement efforts that support strategic investment decisions and prioritization.

Marketing, Customer Experience & Customer Analytics

  • Lead customer segmentation, behavioral, and engagement analytics to improve acquisition, onboarding, retention, and relationship growth.

  • Advance attribution, customer-level measurement, and channel performance analytics capabilities to improve marketing investment decisions.

  • Lead lifecycle analytics and customer engagement strategy, including always-on lifecycle programs, behavioral targeting, contact strategy optimization, personalization measurement, and performance evaluation of customer engagement initiatives.

  • Analyze customer funding behavior, balance trends, product adoption patterns, engagement signals, and attrition risk to support customer growth and retention initiatives.

Finance, Treasury & Pricing Analytics

  • Lead analytics supporting deposit pricing strategy, portfolio mix management, balance growth objectives, and overall Consumer Bank performance.

  • Partner with Finance and Treasury teams to evaluate pricing actions, customer response, portfolio performance and funding objectives.

  • Leverage internal customer data and external market intelligence to identify growth opportunities, optimize portfolio mix, evaluate pricing strategies, and improve share-of-wallet outcomes.

Data Strategy & Analytics Enablement

  • Own the Consumer Bank analytics and data enablement roadmap, ensuring business priorities are supported by scalable data assets, measurement capabilities, and reporting solutions.

  • Lead customer journey analytics and journey measurement initiatives, partnering across business and technology teams to define data requirements, improve journey visibility, and identify opportunities to enhance customer experiences and business outcomes.

    • Manage relationships with external data and analytics partners supporting customer intelligence, wallet measurement, competitive benchmarking, market intelligence, optimization, and performance analytics.

    • Partner with Technology, Data Engineering, and Enterprise Data teams to improve data accessibility, scalability, quality, governance, and readiness for advanced analytics, personalization, and AI-driven use cases.

Operations Analytics & Business Controls

  • Partner with Operations leaders to analyze customer servicing interactions, call center performance, transaction activity, operational trends, and service outcomes to identify opportunities for improvement.

  • Support operational risk management and control activities through analytical monitoring, reporting, and business performance measurement.

  • Partner with Fraud Operations, Business Controls, and operational support teams to develop reporting, analytical capabilities, and monitoring processes that strengthen operational effectiveness and control execution.

Data Governance, Controls & Regulatory Support

  • Oversee compliance with governance requirements for both standard repeatable processes and ad hoc analytical requests, ensuring appropriate documentation, validation, approvals, and audit readiness across Consumer Bank analytics deliverables.

  • Partner with Compliance, Risk, Finance, and Regulatory Reporting teams to support reporting requirements and ensure adherence to applicable regulatory and governance standards.

  • Coordinate responses to internal audits, external audits, model reviews, surveillance activities, and other governance-related examinations.

Leadership & Talent Development

  • Establish priorities, operating rhythms, and governance processes that ensure high-quality delivery and measurable business impact.

  • Foster a culture of analytical excellence, innovation, accountability, collaboration, and continuous improvement.

  • Influence and align stakeholders across Marketing, Customer Experience, Finance, Treasury, Product, Operations, Technology, Risk, and Executive Leadership.

  • Build organizational analytics capabilities through coaching, mentoring and talent development.

  • Perform other duties and/or special projects as assigned

Qualifications/Requirements:

  • Bachelor's degree OR in lieu of degree, 13+ years of experience in business analytics and/or advanced analytics role as described below.

  • 10+ years of progressive analytics work experience including:

    • 10+ years of data analytics experience including 5+ years of leadership experience

    • 5+ years of analytic experience with a focus in financial services, digital marketing or consulting area, ideally within consumer banking

    • 5+ years of client facing experience

    • 5+ years of project management skills and experience

    • 3 + years developing and implementing analytics strategy and road maps to support business growth and road mapping

  • Ability and flexibility to travel for business as required

Desired Characteristics:

  • Advanced degree/MBA preferred

  • Financial Services, Retail, ecommerce or advanced marketing analytics Industry experience

  • Excellent people leadership skills and a proven track record of developing high potential talent and delivering results

  • Strategic thinker with strong judgment and business sense; ability to influence at the highest levels of organizations

  • Knowledge of external Regulatory and Compliance Requirements

  • Strong executive presence and communication skills; abilities to influence through clear and impactful verbal and written presentations.

  • Excellent change management skills; proven ability to define an analytics organizational structure that meets the needs of internal and external stakeholders

  • Self-starter, high motivation and ability to work well independently as well as motivate and energize teams

Grade/Level: 15

The salary range for this position is 200,000.00 - 330,000.00 USD Annual. This position is also eligible for an Annual Incentive Plan target of 25% of salary and an Annual Equity target of 25% of salary.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.You will be required to commute to your nearestHub (either virtual or physical) for in-person engagement activities such as regularbusiness or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Data Analytics

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