Fraud Operations Analyst Jobs in Chicago, IL (NOW HIRING)

Company: tastytrade 
Role: Fraud Analyst 
Location: Chicago, IL - Hybrid (3 days/week in office)

As a Fraud Analyst, you will be responsible for reviewing and analyzing account activity, trading behavior, and transactional patterns to detect, investigate, and prevent fraudulent activity across the firm's customer base. You'll take the lead on complex investigations and help shape the firm's broader fraud detection strategy. This role requires an understanding of fraud typologies specific to brokerage/fintech platforms - including account takeover, identity fraud, and payment/ACH fraud - along with strong analytical, investigative, and communication skills.

What You'll Do:

• Lead complex and high-risk fraud investigations end-to-end, including coordinated fraud rings, synthetic identities, and sophisticated account takeover schemes
• Conduct fraud risk assessments to identify and mitigate emerging fraud vectors across products, services, and customer segments, and present findings
• Collaborate with risk, compliance, legal, and customer support to resolve escalations and ensure a consistent, well-documented investigative standard across the team
• Communicate directly with customers on complex fraud and account security matters, including verification requests and dispute resolution
• Maintain accurate documentation of investigations, case outcomes, and fraud loss reporting in line with internal recordkeeping standards
• Monitor emerging fraud trends (e.g., AI-generated identity fraud, social engineering, SIM-swapping) and proactively recommend process or detection improvements
• Operate with significant autonomy in managing a caseload of the firm's most complex and highest-risk investigations.

Who You Are:

• 3-5 years of experience in fraud analysis, fraud operations, or transaction monitoring, ideally within a broker-dealer, fintech, or financial services environment
• Proven track record leading complex fraud investigations 
• Strong analytical and investigative skills, with the ability to identify suspicious patterns across large datasets, conduct detailed investigations, and make sound judgment calls based on incomplete information
• Experience working with fraud detection tooling (e.g., device fingerprinting, behavioral analytics, case management platforms)
• Excellent written and verbal communication skills, with the ability to interact effectively with internal stakeholders, customers, and (when needed) external parties or law enforcement
• Collaborative and team-oriented approach, capable of influencing cross-functionally with risk, compliance, product, and engineering teams
• Willingness to obtain Series 3, 7 & 63 (or 66) licenses if not already held - tastytrade will sponsor and support the licensing process
• CFE (Certified Fraud Examiner) certification is a plus

Company Perks + Benefits: 

• Performance Bonuses 
• Stock Purchase Options 
• Medical/Vision/Dental Benefits 
• 401k Plan 
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!) 
• 10 Paid Sick Days 
• Gym Membership Reimbursement 
• Commuter Benefits 
• Pet Insurance 
• Wellness & Mental Health Programs 
• Charitable Donation Matching 
• Two Paid Volunteer Days Off 
• Daily catered lunch when in the office 
• Full kitchen with snacks and beverages 
• In-building gym 
• Shuttle to/from Metra 

Base Salary Range: $80,000-$100,000 The actual salary offered will be based on the candidate's level of experience and qualifications. 

Discretionary Performance Bonus: 5-8% of base salary based on individual and company performance.  

About IGNA + tasty  
IG North America is home to tastytrade, tastylive & tastyfx-a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof. 

From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance.    

We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty - the future gets built here.  
Location:Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.  

tastytrade | tastylive | tastyfx  
1330 W Fulton Market, Chicago, IL 60607        

*Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!