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Customer Success Operations Analyst Jobs in Chicago, IL

Cypress HCM

Customer Success Analyst

Chicago, IL · Hybrid

$43.13 - $47.81/hr

Customer Success Analyst Overview : * We are looking for a Customer Success Analyst to join our ... Assists in the process of creating customer value and operational reviews, including project ...

PPRO

Customer Success Manager

Chicago, IL

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Deliver clear, data-driven operational performance reviews within QBRs. * Trend Analysis: Analyze ...

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Deliver clear, data-driven operational performance reviews within QBRs. * Trend Analysis: Analyze ...

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Deliver clear, data-driven operational performance reviews within QBRs. * Trend Analysis: Analyze ...

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Deliver clear, data-driven operational performance reviews within QBRs. * Trend Analysis: Analyze ...

ULINE

Operations Analyst - Customer Service

Waukegan, IL · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

StarTech.com

Customer Success Manager

Chicago, IL

... Product, Operations, and Customer Delivery, the Customer Success Manager serves as a connector ... Data-informed, insight-driven growth role - Analytical, structured, comfortable with CRM + metrics ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Chicago, IL

Customer Success Operations Analyst information

See Chicago, IL salary details

$15

$34

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How much do customer success operations analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer success operations analyst in Chicago, IL is $34.77, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $41.59 per hour, depending on experience, location, and employer.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What are popular job titles related to Customer Success Operations Analyst jobs in Chicago, IL?

For Customer Success Operations Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Chicago, IL look for?

The top searched job categories for Customer Success Operations Analyst jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Customer Success Operations Analyst jobs?

Cities near Chicago, IL with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,326 per year, or $34.8 per hour.

Customer Success (Operations) Manager

HHAeXchange

Mundelein, IL • Remote

Full-time

Re-posted 23 days ago

Job description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking a Customer Success (Operations) Manager to join our growing team. This position will require residing in or around Columbus, Ohio to support a Columbus client with frequent travel. 

This role will serve as the point person for designated HHAeXchange clients. The Customer Success (Operations) Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact.

The Customer Success (Operations) Manager will focus on retaining and growing customer relationships. They will be responsible for day to day execution, including coordination, delivery, tracking, incident response, and ensuring commitments are met. They will own SLAs, coordinate teams, drive resolutions, and track their work. 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties
  • Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational items, whether they are due to product challenges, gaps or changes withing the industry or local market.
  • Ensure client retention through delivery of exceptional service and support.
  • Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution.
  • Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals.
  • Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership.
  • Maintain weekly communication with assigned clients and document the health of clients in weekly status reporting and quarterly client reviews.
  • Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives.
  • Lead tailored product demonstrations to show the value of additional HHAeXchange solutions.
  • Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings.
  • Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required.
  • Collaborate with the sales team to identify and grow opportunities within the market.
  • Address gaps in implementation, services, support and or/client needs.
  • Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc. 
Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
  • Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
  • Bachelor’s degree required
  • 3+ years of client service experience required
  • Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred
  • Experience with a partner ecosystem preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Strong client relationship management skills with the ability to creatively solve problems to meet client needs
  • Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment
  • Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
  • Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
  • Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
  • Proficiency in Salesforce and MS Office Suite
  • Negotiation skills at all management levels with a high measure of authority in critical situations.
  • Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders
  • Strong problem-solving and analytical skills
  • Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
  • Passion for customer satisfaction with a great desire to succeed
The base salary range for this US-based, full-time, and exempt position is $100,000 - $120,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
 
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
 
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.