ZipRecruiter

Log In

1

Fraud Intake Jobs (NOW HIRING)

SoFi

Director, Card Fraud

Frisco, TX · On-site

... intake, and dispute resolution-while ensuring compliance with applicable regulations. What You'll ... Develop and implement fraud strategies to mitigate card fraud, including unauthorized transactions ...

Truist

Fraud Specialist I

Charlotte, NC · On-site

$16.50 - $22/hr

English (Required) Work Shift: 1st shift (United States of America) Please review the following Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution ...

Truist

Fraud Specialist I

Wilson, NC · On-site

$14.75 - $19.75/hr

English (Required) Work Shift: 1st shift (United States of America) Please review the following Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution ...

Truist

Fraud Specialist I

Wilson, NC · On-site

$14.75 - $19.75/hr

English (Required) Work Shift: 1st shift (United States of America) Please review the following Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution ...

Truist

Fraud Specialist I

Wilson, NC

$14.75 - $19.75/hr

English (Required) Work Shift: 1st shift (United States of America) Please review the following Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution ...

Truist

Fraud Specialist I

Charlotte, NC · On-site

$16.50 - $22/hr

English (Required) Work Shift: 1st shift (United States of America) Please review the following Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution ...

Truist

Fraud Specialist I

Wilson, NC · On-site

$14.75 - $19.75/hr

English (Required) Work Shift: 1st shift (United States of America) Please review the following Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution ...

Truist

Fraud Specialist II

Atlanta, GA · On-site

$16.25 - $21.75/hr

English (Required) Work Shift: 1st shift (United States of America) Please review the following Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution ...

Truist

Fraud Specialist I

Charlotte, NC

$16.50 - $22/hr

English (Required) Work Shift: 1st shift (United States of America) Please review the following Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution ...

Truist

Fraud Specialist I

Charlotte, NC

$16.50 - $22/hr

English (Required) Work Shift: 1st shift (United States of America) Please review the following Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution ...

next page

Showing results 1-20

People also search for

All JobsFraud Intake Jobs

Fraud Intake information

What are the key skills and qualifications needed to thrive as a Fraud Intake Specialist, and why are they important?

To thrive as a Fraud Intake Specialist, you need strong analytical abilities, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with case management systems, fraud detection software, and sometimes relevant certifications such as CFE (Certified Fraud Examiner) are typically required. Excellent verbal communication, active listening, and problem-solving skills help in gathering accurate information from clients and collaborating with investigative teams. These skills are crucial for quickly identifying potential fraud, ensuring timely resolution, and maintaining the organization's integrity and customer trust.

What are some typical challenges faced by professionals in a Fraud Intake role, and how can they be managed effectively?

Professionals in Fraud Intake often encounter challenges such as handling high volumes of alerts, distinguishing between legitimate and suspicious activity, and managing sensitive customer interactions. Staying organized, keeping up-to-date with fraud trends, and utilizing available technology and checklists can help manage these demands. Team collaboration and clear communication with investigators and other departments are also essential for ensuring cases are escalated efficiently and accurately. Regular training and peer support can further aid in staying resilient and effective in this fast-paced environment.

What are fraud intake specialists?

Fraud intake specialists are professionals responsible for receiving, documenting, and assessing reports of potential fraudulent activity. They serve as the first point of contact for individuals or organizations reporting suspected fraud, gathering essential details and ensuring that each case is properly recorded for further investigation. Their role involves interviewing claimants, analyzing initial information, and coordinating with fraud investigators or law enforcement as needed. Effective communication skills, attention to detail, and knowledge of fraud detection procedures are essential for success in this position.

What is the difference between Fraud Intake vs Fraud Analyst?

AspectFraud IntakeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsBachelor's degree often preferred; certifications like CFE or ACFE beneficial
Work EnvironmentCustomer service settings, call centers, or online platformsOffice-based, analytical, and investigative settings
Employer & Industry UsageFinancial institutions, insurance companies, e-commerceFinancial services, banking, insurance, and retail sectors
Common Search & ComparisonOften compared for entry-level roles focusing on initial fraud reportsCompared for investigative and analytical responsibilities

Fraud Intake roles primarily involve initial reporting, customer communication, and data collection related to suspected fraud. Fraud Analysts focus on analyzing, investigating, and resolving fraud cases using data analysis and investigative skills. While both roles work within fraud prevention, Fraud Intake is more customer-facing and entry-level, whereas Fraud Analysts handle deeper investigations and analysis.

More about Fraud Intake jobs
What are the most commonly searched types of Fraud Intake jobs? The most popular types of Fraud Intake jobs are:
What states have the most Fraud Intake jobs? States with the most job openings for Fraud Intake jobs include:
What job categories do people searching Fraud Intake jobs look for? The top searched job categories for Fraud Intake jobs are:
Fraud Intake jobs near you
Infographic showing various Fraud Intake job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.
Fraud Analytics Manager

Fraud Analytics Manager

Credit One Bank

Las Vegas, NV

Full-time

Posted 3 days ago

Job description

Description

Position Summary
Credit One Bank is seeking a Fraud Analytics Manager to lead vendor strategy, drive operational performance, and advance an AI-enabled fraud operations model. This leader will be accountable for delivering measurable improvements in customer experience, productivity, and risk outcomes through data-driven decisioning, AI/ GenAI adoption, and global vendor optimization.
The ideal candidate brings deep expertise in fraud and disputes management, a strong vendor management experience, and a proven ability to translate AI capabilities into operational impact. This role requires a balance of people leadership, analytical rigor, and transformation execution within a dynamic, regulated environment.
Essential Job Functions
  • Lead & Develop Talent
    • Build and coach high-performing fraud and disputes teams, aligning capability development with an AI-augmented workforce model.
    • Focus talent on high-value activities requiring judgment, investigative strategy, and complex decision-making, while leveraging automation for routine tasks.
  • Drive AI & Process Transformation
    • Identify and implement opportunities to deploy GenAI, AI, and machine learning to improve fraud detection, fraud and dispute case handling, and customer interactions.
    • Partner with analytics and technology teams to operationalize AI use cases into scalable workflows.
  • Fraud & Disputes Management
    • Lead day-to-day fraud and dispute intake, investigation, and resolution across all channels
    • Ensure adherence to SLAs, productivity targets, and quality standards
    • Manage capacity, forecasting, and staffing to meet fluctuating volumes
    • Oversee escalations and complex/high-risk fraud and dispute cases
  • Regulatory & Compliance Oversight
    • Ensure compliance with Reg E, Reg Z, network rules (Visa / MasterCard / American Express), and internal policies
    • Maintain audit readiness (internal, external, regulatory reviews)
    • Partner with Compliance, Legal, and Risk on control design and remediation
    • Drive documentation standards for investigations and decisioning
  • Vendor & Global Operations Leadership
    • Manage and optimize on and offshore vendor partnerships, ensuring alignment to performance, quality, and customer experience standards.
    • Leverage data and technology to drive consistent performance across globally distributed teams.
  • Performance & Operational Excellence
    • Own and deliver against key performance indicators (KPIs), ensuring consistent achievement of productivity, quality, and customer experience targets.
    • Utilize advanced reporting (e.g., Tableau, Snowflake) to monitor performance, identify trends, and drive continuous improvement.
  • Risk, Compliance & Quality
    • Ensure all operations meet regulatory, audit, and quality assurance standards.
    • Establish and maintain robust, audit-ready documentation aligned with industry best practices.
  • Cross-Functional Collaboration
    • Partner across Fraud Risk, Product, Technology, and Customer Experience teams to enhance processes and drive end-to-end outcomes.
    • Lead and influence change management initiatives supporting fraud and AI transformation programs.
  • Operational Governance
    • Oversee multiple lines of business and ensure standardized, scalable processes.
    • Develop and maintain agent- and site-level performance reporting frameworks to support decision-making.
  • Additional Responsibilities
    • Travel (domestic and international) to support vendor oversight and operational alignment.
    • Perform other duties as required.
Position Requirements
  • Experience
    • 5+ years of experience in fraud and disputes and/or customer operations (end-to-end). College degree preferred.
    • Hands-on experience deploying or working with AI/GenAI tools, automation, or data-driven workflows in an operational setting.
    • Proven track record managing global/vendor-based contact center operations.
    • Strong knowledge of Reg E, Reg Z and card network dispute rules (Visa, M/C, & American Express).
    • Proven ability to manage high-volume, deadline-driven operations.
    • Experience with audit/compliance environments
  • AI & Data Capabilities
    • Demonstrated ability to identify, prioritize, and implement AI-driven opportunities within operational environments.
    • Strong proficiency in data analysis, performance reporting, and insights generation (Tableau, Snowflake, or similar platforms)
  • Leadership & Execution
    • 3+ years proven success leading and developing teams within large, complex organizations.
    • Strong project and change management capabilities, with experience delivering transformation initiatives.
    • Ability to operate effectively in a fast-paced, evolving, and technology-driven environment.
  • Core Competencies
    • Execute Excellence: Drives disciplined, high-quality operational delivery
    • Risk & Control Mindset: Prioritizes compliance and customer fairness
    • Strategic Thinking: Connects operational insights to broader business goals
    • People Leadership: Builds strong, accountable, and engaged teams
    • Continuous Improvement: Challenges status quo and drives transformation
    • Exceptional communication and stakeholder management skills.
    • Strong business judgment and decision-making under uncertainty.
    • Deep commitment to customer experience and continuous improvement.
    • High level of adaptability, agility, and ownership.
Preferred
  • Fraud & Disputes Management
  • Experience implementing GenAI-assisted investigation tools, case summarization, or agent copilots.
  • Exposure to AI governance, model risk, or regulated AI deployment frameworks.
  • Demonstrated ability to bridge business and technical teams to deliver operational AI solutions.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Apply