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Fraud Intake Jobs (NOW HIRING)

Flagstar Bank

Fraud Intake Specialist

Troy, NY · On-site

$18.56 - $29.28/hr

Position Title Fraud Intake Specialist Location Troy, MI 48098 Job Summary Fraud Call Center Agent will be responsible for answering inbound telephone calls from internal and external customers ...

Avidbank

Commercial Bank Fraud Investigator

San Jose, CA · On-site

$65K - $100K/yr

Manage fraud referrals, including intake, research, case creation, assignment, and notification of relevant internal stakeholders for required action * Conduct endtoend fraud investigations ...

Avidbank

Commercial Bank Fraud Investigator

San Jose, CA · On-site

$65K - $100K/yr

Manage fraud referrals, including intake, research, case creation, assignment, and notification of relevant internal stakeholders for required action * Conduct end-to-end fraud investigations ...

Lorven Technologies

Actimize Engineer

Phoenix, AZ · On-site

$84K - $106K/yr

Experience integrating Actimize with enterprise systems (fraud intake, watchlist, teller/web systems). Ability to work cross functionally with Fraud Ops, Compliance, Risk, Technology, and Business ...

Berkshire Bank

Fraud Investigator

Boston, MA · On-site

$52K - $90K/yr

As a member of the Financial Intelligence Unit's Fraud Investigations Team, the incumbent is responsible for handling all aspects of the fraud investigation process - including incident intake ...

Berkshire Bank

Fraud Investigator

Boston, MA · On-site

$52K - $90K/yr

As a member of the Financial Intelligence Unit's Fraud Investigations Team, the incumbent is responsible for handling all aspects of the fraud investigation process - including incident intake ...

firstrust

... fraud prevention strategies. JOB DUTIES AND RESPONSIBILITIES ... Open and manage cases through the entire investigation lifecycle, from intake to closure. Document ...

Clover Health

Director, Fraud Investigations

Own a portfolio of fraud investigations from intake through resolution. Develop investigative plans, gather and analyze evidence (including claims data, medical records, and provider documentation ...

JVS SoCal

Intake Specialist

Palmdale, CA · On-site

$24 - $26/hr

As part of the JVS So Cal Veterans Service Team, the SSVF Intake Specialist will be part of a ... Maintain compliance with funder and company Waste, Fraud, and Abuse policy. * Performs all other ...

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Fraud Intake information

What are the key skills and qualifications needed to thrive as a Fraud Intake Specialist, and why are they important?

To thrive as a Fraud Intake Specialist, you need strong analytical abilities, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with case management systems, fraud detection software, and sometimes relevant certifications such as CFE (Certified Fraud Examiner) are typically required. Excellent verbal communication, active listening, and problem-solving skills help in gathering accurate information from clients and collaborating with investigative teams. These skills are crucial for quickly identifying potential fraud, ensuring timely resolution, and maintaining the organization's integrity and customer trust.

What is the difference between Fraud Intake vs Fraud Analyst?

AspectFraud IntakeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsBachelor's degree often preferred; certifications like CFE or ACFE beneficial
Work EnvironmentCustomer service settings, call centers, or online platformsOffice-based, analytical, and investigative settings
Employer & Industry UsageFinancial institutions, insurance companies, e-commerceFinancial services, banking, insurance, and retail sectors
Common Search & ComparisonOften compared for entry-level roles focusing on initial fraud reportsCompared for investigative and analytical responsibilities

Fraud Intake roles primarily involve initial reporting, customer communication, and data collection related to suspected fraud. Fraud Analysts focus on analyzing, investigating, and resolving fraud cases using data analysis and investigative skills. While both roles work within fraud prevention, Fraud Intake is more customer-facing and entry-level, whereas Fraud Analysts handle deeper investigations and analysis.

What are fraud intake specialists?

Fraud intake specialists are professionals responsible for receiving, documenting, and assessing reports of potential fraudulent activity. They serve as the first point of contact for individuals or organizations reporting suspected fraud, gathering essential details and ensuring that each case is properly recorded for further investigation. Their role involves interviewing claimants, analyzing initial information, and coordinating with fraud investigators or law enforcement as needed. Effective communication skills, attention to detail, and knowledge of fraud detection procedures are essential for success in this position.

What are some typical challenges faced by professionals in a Fraud Intake role, and how can they be managed effectively?

Professionals in Fraud Intake often encounter challenges such as handling high volumes of alerts, distinguishing between legitimate and suspicious activity, and managing sensitive customer interactions. Staying organized, keeping up-to-date with fraud trends, and utilizing available technology and checklists can help manage these demands. Team collaboration and clear communication with investigators and other departments are also essential for ensuring cases are escalated efficiently and accurately. Regular training and peer support can further aid in staying resilient and effective in this fast-paced environment.
More about Fraud Intake jobs
What are the most commonly searched types of Fraud Intake jobs? The most popular types of Fraud Intake jobs are:
What states have the most Fraud Intake jobs? States with the most job openings for Fraud Intake jobs include:
What job categories do people searching Fraud Intake jobs look for? The top searched job categories for Fraud Intake jobs are:
Fraud Intake jobs near you
Infographic showing various Fraud Intake job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.
Fraud Intake Specialist

Fraud Intake Specialist

Flagstar Bank

Troy, NY • On-site

$18.56 - $29.28/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 8 days ago

Job description

Position Title

Fraud Intake Specialist

Location

Troy, MI 48098

Job Summary

Fraud Call Center Agent will be responsible for answering inbound telephone calls from internal and external customers regarding fraud concerns such as
check, ACH, card, and online fraud. Through the course of these conversations, the agent will also create detailed documentation to ensure inquiries are
handled in an accurate and timely manner. The agent is also knowledgeable in all channels of loss prevention, including traditional, ATM, mobile, and online.

Job Responsibilities:

Job Responsibilities:
Customer Service

  • Monitoring and responding to "fraud in progress" and other suspicious calls from internal and external customers
  • Retain authority during afterhours/weekends to determine whether law enforcement intercession is necessary
  • Advise branch personnel and bank customers when situations arise which have resulted from holds or freezes placed on their accounts due to potential fraud activity
  • Participate in the on-call weekly rotational schedule which includes afterhours and weekends (Saturdays)
  • Evaluate loss situations and fraudulent activity to identify suspects and root cause
  • Use knowledge of Uniformed Commercial Code articles, Regulation CC, Regulation E, and other regulatory criteria to reduce bank's exposure to loss or gain recovery
  • Respond to inquiries or complaints from customers, law enforcement, regulatory agencies, or members of the business community
  • Facilitate asset recovery actions
  • Report findings/deficiencies and make value added recommendations
  • Recommend preventative measures or process improvements to reduce risk


Operations/Training

  • Maintain familiarity with systems and applications in order to research inquiries
  • Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to customers
  • Complete all required eLearning classes
  • Actively participate in monthly performance meetings; meet or exceed all performance metrics
  • Recognize and communicate the need for potential additions and/or modifications to current policies and procedures
  • Perform additional responsibilities as assigned by management


Internal / External Networking

  • Partners with internal partners across the company to effect change and promote awareness through providing targeted training as approved by Fraud department management
  • Establishes, maintains and/or enhances the Flagstar reputation through professionally respected relationships with local, state, and federal law enforcement agencies as well as fraud prevention/investigation professionals throughout the financial community

Job Qualifications:

  • High School Diploma, GED or foreign equivalent required.
  • 2-5 years of relevant fraud/loss prevention experience related to the financial industry or other similar industry


Skills:

  • General knowledge of banking core systems (DNA, Intracheck, ACM, Salesforce, etc.)
  • Understanding of Loss Prevention concepts
  • Proficient in Microsoft Office Intermediate technical and computer skills required; ability to navigate quickly within various computer programs
  • Exceptional analytical and problem solving skills with an ability to think quickly under pressure and make sound decisions
  • Ability to look for ways to improve and promote quality
  • Ability to work independently with minimal supervision
  • Ability to multi-task and set priorities
  • Ability to display a high level of confidentiality
  • Knowledge of various fraud schemes and Loss Prevention concepts including but not limited to; online fraud, check fraud, card related fraud, deposit fraud, and employee fraud, understanding prevention and investigation methods for each
  • Excellent written, oral, and presentation skills with the ability to organize information and make clear, concise recommendations on a course of action
  • Strong understanding of local, state, and federal laws relative to loss/fraud related matters
  • Strong knowledge and understanding of various regulatory structures, Regulation CC, Regulation E, and Uniformed Commercial Code articles
  • Creative team-focused, effective problem solver

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:Benefits | Flagstar Bank

Pay Range

$18.56 - $29.28

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