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Fraud Intake Coordinator Jobs (NOW HIRING)

Avidbank

Fraud Specialist

San Jose, CA · On-site

Serve as the first point of contact for all reported fraud events, coordinating investigations from customer fraud intake through resolution * Manage fraud referrals, including intake, research, case ...

Avidbank

Fraud Specialist

San Jose, CA · On-site

$65K - $100K/yr

Serve as the first point of contact for all reported fraud events, coordinating investigations from customer fraud intake through resolution * Manage fraud referrals, including intake, research, case ...

Avidbank

Fraud Specialist

San Jose, CA

$65K - $100K/yr

Serve as the first point of contact for all reported fraud events, coordinating investigations from customer fraud intake through resolution * Manage fraud referrals, including intake, research, case ...

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How much do fraud intake coordinator jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for fraud intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fraud Intake Coordinator, and why are they important?

To thrive as a Fraud Intake Coordinator, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with case management systems, fraud detection software, and sometimes certifications like Certified Fraud Examiner (CFE) are highly valuable. Excellent communication, problem-solving abilities, and discretion set outstanding professionals apart in this role. These skills and qualities are crucial for accurately identifying fraudulent activity, maintaining sensitive information, and supporting effective investigations.

What are some common challenges faced by Fraud Intake Coordinators, and how can they be addressed?

Fraud Intake Coordinators often face challenges such as managing high volumes of cases, distinguishing between legitimate and suspicious reports, and ensuring timely escalation of critical issues. To address these challenges, it is important to develop strong organizational skills, maintain clear documentation, and stay updated on the latest fraud trends and detection techniques. Collaborating closely with investigators, compliance teams, and customer service helps ensure that cases are handled efficiently and accurately, while ongoing training can further enhance effectiveness in the role.

What does a Fraud Intake Coordinator do?

A Fraud Intake Coordinator is responsible for receiving, documenting, and managing reports of potential fraudulent activity within an organization. They act as the first point of contact for internal and external parties reporting suspicious transactions or behaviors. Their duties often include gathering initial information, ensuring accurate record-keeping, and coordinating follow-up actions with investigation teams or law enforcement. This role is crucial for early detection and prevention of fraud, helping organizations mitigate risks and maintain compliance with regulations.

What is the difference between Fraud Intake Coordinator vs Claims Processor?

AspectFraud Intake CoordinatorClaims Processor
Required credentialsHigh school diploma or equivalent; some roles may prefer certifications in fraud detectionHigh school diploma or equivalent; insurance or claims processing certifications are a plus
Work environmentOffice setting, often in insurance or financial servicesOffice setting, in insurance companies or third-party claims organizations
Employer and industry usageInsurance companies, financial institutions, government agenciesInsurance companies, healthcare providers, government agencies
Common search and comparison intentUnderstanding roles related to fraud detection and preventionProcessing and managing insurance claims

The main difference between a Fraud Intake Coordinator and a Claims Processor lies in their focus. The Fraud Intake Coordinator primarily investigates and assesses potential fraud cases, while the Claims Processor handles the processing and adjudication of insurance claims. Both roles often require similar credentials and work in related environments, but their core responsibilities differ significantly.

What cities are hiring for Fraud Intake Coordinator jobs? Cities with the most Fraud Intake Coordinator job openings:
What states have the most Fraud Intake Coordinator jobs? States with the most job openings for Fraud Intake Coordinator jobs include:
Fraud Intake Coordinator jobs near you
INTAKE COORDINATOR | Medicaid Fraud Division

INTAKE COORDINATOR | Medicaid Fraud Division

Commonwealth of Massachusetts

Boston, MA • Hybrid

$59.51K/yr

Full-time

Posted 26 days ago

Job description

Attention applicants:  Do not apply for this position via the MassCareers website.  Your application will not be received. 

 

To apply, follow the link below to the Attorney General's Office direct application page.

www.mass.gov/ago/employment.

INTAKE COORDINATOR

HEALTH CARE & FAIR COMPETITION BUREAU

MEDICAID FRAUD DIVISION

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to serve as the Intake Coordinator of the Medicaid Fraud Division (MFD), part of the Office of the Attorney General's Health Care & Fair Competition Bureau.

MFD is committed to identifying and prosecuting fraud against the state's $20 billion Medicaid program and investigating allegations of fraud against the state Medicaid program and allegations of abuse, neglect, and misappropriation of funds occurring in long-term care facilities and from Medicaid members in health care settings. MFD has both criminal and civil enforcement authority and works in partnership with both federal and state law enforcement agencies.

Primary Duties: 

         Oversee MFD's process to receive and review constituent complaints originating from e-complaints, telephone calls, walk-ins from members of the public, and partner agencies.

         Conduct initial investigation of complaints, including data analysis, witness interviews, and open-source research.

         Entering data into a computerized case management system.

         Delegating and assigning complaints for review to a team to ensure efficient workflow.

         Make referrals to appropriate government agencies or community organizations.

         Communicate clearly with members of the public regarding the filing, processing, and assignment of complaint information.

         Provide investigative and litigation support to attorneys and investigators.

Position Type:  Full-Time/Exempt.  Our current hybrid model includes some remote workdays for most positions.

Salary: $59,513 

To apply for this position:  Please visit the Employment and Recruitment Portal of the Attorney General's Office at BambooHR and apply directly.  Applications submitted via MassCareers website are not received. 

You will be asked to submit a cover letter and resume when applying for this position.  The application deadline is May 26, 2026, at 5:00 PM (ET) .

Qualified individuals with disabilities are encouraged to apply.  We will gladly assist applicants in need of an accommodation.  For assistance, contact the Human Resources Division at (617) 963-2932.

Do not select MassCareers "apply online" option to apply for this position. Applications submitted via this MassCareers website are not received by our Office. 

Inquiries regarding position & status may be made to:

Stacy Handy, Managing Administrative Assistant

Medicaid Fraud Division

(617) 963-2875

Position Requirements: 

         Associate or bachelor's degree, or an equivalent combination of education and relevant administrative, legal support, or investigation experience.

         Excellent organizational and analytical skills, with the ability to manage multiple priorities.

         Effective written and verbal communication skills.

         Proficiency with Microsoft Office applications, particularly Microsoft Excel, preferred.

         Bilingual candidates are encouraged to apply.

         Ability to travel within the Commonwealth, as needed; valid driver's license, preferred.

The successful candidate will be able to demonstrate a connection and commitment to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.

The Attorney General's Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General's Office strives to ensure that those working in our office reflect the diversity of the communities we serve.  The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Do not select MassCareers "apply online" option.  Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General's Office.  You must apply directly at:  www.mass.gov/ago/employment.

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