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Fraud Intake Coordinator Jobs (NOW HIRING)

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Senior Fraud Response Analyst

Austin, TX

... central coordinator for significant fraud incidents impacting customers. You will manage the end-to-end fraud response process, including incident intake, investigation support, stakeholder ...

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How much do fraud intake coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for fraud intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a fraud intake coordinator?

To thrive as a Fraud Intake Coordinator, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with case management systems, fraud detection software, and sometimes certifications like Certified Fraud Examiner (CFE) are highly valuable. Excellent communication, problem-solving abilities, and discretion set outstanding professionals apart in this role. These skills and qualities are crucial for accurately identifying fraudulent activity, maintaining sensitive information, and supporting effective investigations.

Is a fraud intake coordinator job stressful?

A fraud intake coordinator job can be stressful due to the need to quickly identify and investigate potential fraud cases, often under tight deadlines. The role requires attention to detail, strong communication skills, and the ability to handle sensitive information, which can contribute to work-related stress. However, stress levels vary depending on the workload and workplace environment.

Is fraud investigation a good career?

Fraud investigation is a viable career that involves analyzing financial data, identifying suspicious activity, and working to prevent financial crimes. It often requires strong analytical skills, attention to detail, and knowledge of investigative tools and regulations. The field offers opportunities for advancement and specialization, with roles in both corporate and government sectors.

What does a fraud intake coordinator do?

A fraud intake coordinator is responsible for reviewing and processing reports of suspected fraud, verifying the validity of claims, and gathering evidence to support investigations. They often communicate with customers, document cases accurately, and use fraud detection tools or databases to identify patterns. This role requires attention to detail, strong communication skills, and knowledge of fraud prevention procedures.

What is the difference between Fraud Intake Coordinator vs Claims Processor?

AspectFraud Intake CoordinatorClaims Processor
Required credentialsHigh school diploma or equivalent; some roles may prefer certifications in fraud detectionHigh school diploma or equivalent; insurance or claims processing certifications are a plus
Work environmentOffice setting, often in insurance or financial servicesOffice setting, in insurance companies or third-party claims organizations
Employer and industry usageInsurance companies, financial institutions, government agenciesInsurance companies, healthcare providers, government agencies
Common search and comparison intentUnderstanding roles related to fraud detection and preventionProcessing and managing insurance claims

The main difference between a Fraud Intake Coordinator and a Claims Processor lies in their focus. The Fraud Intake Coordinator primarily investigates and assesses potential fraud cases, while the Claims Processor handles the processing and adjudication of insurance claims. Both roles often require similar credentials and work in related environments, but their core responsibilities differ significantly.

What are some common challenges faced by fraud intake coordinators, and how can they be addressed?

Fraud Intake Coordinators often face challenges such as managing high volumes of cases, distinguishing between legitimate and suspicious reports, and ensuring timely escalation of critical issues. To address these challenges, it is important to develop strong organizational skills, maintain clear documentation, and stay updated on the latest fraud trends and detection techniques. Collaborating closely with investigators, compliance teams, and customer service helps ensure that cases are handled efficiently and accurately, while ongoing training can further enhance effectiveness in the role.
What cities are hiring for Fraud Intake Coordinator jobs? Cities with the most Fraud Intake Coordinator job openings:
What states have the most Fraud Intake Coordinator jobs? States with the most job openings for Fraud Intake Coordinator jobs include:
Fraud Intake Coordinator jobs near you

Patient Services Intake Coordinator

Optimal Care

Jackson, MI • On-site

$19 - $22/hr

Full-time

Posted 4 days ago

Job description

Optimal Care is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

About the Role

Support the connection between patients, families, and the compassionate care they need. As a Hospice and Physician Services Intake Coordinator, you'll serve as a critical first point of contact by managing referrals, coordinating information, and ensuring patients are connected with the appropriate services in a timely manner. From answering inquiries and entering referral information to partnering with clinical teams and referral sources, you'll help create a seamless experience that supports both exceptional customer service and quality patient care.

This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and takes pride in organization and accuracy. You'll manage the referral process from intake through transition to care, maintain communication with supervisors, sales teams, providers, and community partners, and ensure accurate documentation within company systems. Through your attention to detail, responsiveness, and commitment to service excellence, you'll play an essential role in supporting the growth of Hospice and Physician Services while helping patients and families access the right care at the right time.

Location

  • Office Location:  Jackson, MI

Hours

  • On-Site Monday to Friday, 10 a.m. to 7 p.m.
  • Remote Weekend Rotation

Required Qualifications

  • High school diploma or GED
  • Reliable transportation, valid driver's license, and valid automobile insurance coverage

Preferred Qualifications

  • Associate's degree
  • Minimum 1 year of experience in a healthcare setting
  • Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred

Essential Skills and Competencies

  • Interpersonal skills and ability to communicate professionally and effectively
  • Knowledge of medical terminology
  • Strong verbal and written communication skills
  • Ability to operate computer and office equipment
  • Proficiency in Microsoft Office Suite and data entry skills
  • Responds to suggestion constructively
  • Skilled in conflict resolution
  • Proven interpersonal, coordination, and leadership skills
Pay Range
$19—$22 USD

How We Care for You

  • Minimum of 3 Weeks Paid Time Off (PTO)
  • Medical, Dental, and Vision Insurance
  • HSA and FSA options including Dependent Care
  • Company paid Short Term Disability
  • Company paid Life Insurance
  • 401(k) with Employer Match
  • Mileage Reimbursement
  • Company Vehicle Program for field roles
  • Pet Insurance
  • ID and Fraud Protection
  • And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.