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Fraud Intake Jobs in Virginia (NOW HIRING)

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Fraud Intake information

What skills and qualifications are needed to thrive as a fraud intake specialist?

To thrive as a Fraud Intake Specialist, you need strong analytical abilities, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with case management systems, fraud detection software, and sometimes relevant certifications such as CFE (Certified Fraud Examiner) are typically required. Excellent verbal communication, active listening, and problem-solving skills help in gathering accurate information from clients and collaborating with investigative teams. These skills are crucial for quickly identifying potential fraud, ensuring timely resolution, and maintaining the organization's integrity and customer trust.

What is the difference between Fraud Intake vs Fraud Analyst?

AspectFraud IntakeFraud Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require basic certificationsBachelor's degree often preferred; certifications like CFE or ACFE beneficial
Work EnvironmentCustomer service settings, call centers, or online platformsOffice-based, analytical, and investigative settings
Employer & Industry UsageFinancial institutions, insurance companies, e-commerceFinancial services, banking, insurance, and retail sectors
Common Search & ComparisonOften compared for entry-level roles focusing on initial fraud reportsCompared for investigative and analytical responsibilities

Fraud Intake roles primarily involve initial reporting, customer communication, and data collection related to suspected fraud. Fraud Analysts focus on analyzing, investigating, and resolving fraud cases using data analysis and investigative skills. While both roles work within fraud prevention, Fraud Intake is more customer-facing and entry-level, whereas Fraud Analysts handle deeper investigations and analysis.

What is a fraud intake specialist?

Fraud intake specialists are professionals responsible for receiving, documenting, and assessing reports of potential fraudulent activity. They serve as the first point of contact for individuals or organizations reporting suspected fraud, gathering essential details and ensuring that each case is properly recorded for further investigation. Their role involves interviewing claimants, analyzing initial information, and coordinating with fraud investigators or law enforcement as needed. Effective communication skills, attention to detail, and knowledge of fraud detection procedures are essential for success in this position.

What are typical challenges faced by professionals in a fraud intake role, and how can they be managed?

Professionals in Fraud Intake often encounter challenges such as handling high volumes of alerts, distinguishing between legitimate and suspicious activity, and managing sensitive customer interactions. Staying organized, keeping up-to-date with fraud trends, and utilizing available technology and checklists can help manage these demands. Team collaboration and clear communication with investigators and other departments are also essential for ensuring cases are escalated efficiently and accurately. Regular training and peer support can further aid in staying resilient and effective in this fast-paced environment.
What are the most commonly searched types of Fraud Intake jobs in Virginia? The most popular types of Fraud Intake jobs in Virginia are:
Infographic showing various Fraud Intake job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Eligibility & Financial Redetermination Rep

InnovAge

Charlottesville, VA • On-site

$21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


InnovAge rating

6.6

Company rating: 6.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz


Job description

Responsibilities
The Eligibility & Financial Redetermination Representative is responsible for assisting participants and their families/ caretaker(s) in the annual redetermination process for Medicaid which includes the process of obtaining documentation, providing participants with resources and assisting in necessary paperwork/documentation of all necessary forms.
  • Completes all re-determinations for InnovAge PACE participants assigned 30 days before case due date. Monitors the Medicaid aging report and works to clear aged items in a timely manner.
  • Communicates the policies and procedures of Long Term Medicaid, Spousal Impoverishment, and Trusts to participants in a way that is easily understood by participants, families and caregiver(s).
  • Performs home visits and/or Day Center visits to complete all Medicaid redeterminations within required time frames in a manner that is most convenient and efficient for the participant.
  • Assists participants, families and caretaker(s) in completing necessary paperwork needed for Medicaid re-determination including collaborating with county government technicians to assess additional documentation needed.
  • Documents work and outcomes in the Participant Tracking System Record of Contact Notes and in the department tracking model.
  • Organizes case load and working area in an efficient manner that allows information to be accessed when not available.
  • Completes disenrollment forms for HMO's and forward to supervisor in a timely manner.
  • Processes participant/Intake/social worker housing forms and completes new supporting housing forms for all RV's if there is a differential in income.

REQUIRED
  • Current knowledge of the Medicaid system/benefits in addition to community resources that are available to seniors and their families.
  • High School diploma or GED required.
  • Requires a valid state issued driver's license, personal transportation, good driving record and auto insurance as required by law

PREFERRED
  • Bi-lingual

Benefits
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.
Applicants are considered until the position is filled.
Posted Pay Range
$21.50 - $21.50
Additional Information
Compensation Disclaimer
The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.
Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com
Agency Disclaimer
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
Fraud Disclaimer
InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.
Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com.
At no point in our hiring process will InnovAge:
  • Request payment from candidates for equipment, background checks, onboarding, training, or any other employment-related purpose
  • Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.
If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate.
Your trust matters to us, and we appreciate your interest in joining InnovAge.

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