As a Fraud Detection Specialist I, you are the first line of defense in protecting our clients and the organization from financial loss. You will work in a fast-paced, high-volume environment, reviewing flagged transactions and suspicious activity alerts across various payment types. Your ability to think critically, exercise independent judgment, and communicate effectively with customers is vital to mitigating risk while maintaining operational excellence.
Key Responsibilities
Transaction Analysis: Monitor and review fraud alerts and internal notifications to detect patterns indicative of fraudulent schemes (e.g., account takeover, elder abuse, check fraud, email compromise).
Risk Mitigation: Execute standard procedures to investigate suspicious activity, initiate dispute claims, and take appropriate action to prevent financial loss.
Customer Communication: Conduct professional inbound/outbound calls to verify transactions, handling sensitive information with discretion and clarity.
Operational Excellence: Meet daily deadlines and performance metrics (KPIs/SLAs) by efficiently prioritizing tasks and multitasking within a metrics-driven environment.
Collaboration & Growth: Apply established policies to make informed, independent decisions, while consulting with senior peers on complex cases to continuously build your expertise.
Qualifications
Experience: Prior experience in banking operations, fraud detection, or a high-volume contact center environment.
Core Competencies: Strong logical reasoning, critical thinking, and the ability to maintain a high level of accuracy under pressure.
Soft Skills: Resilient, adaptable, and a strong communicator who thrives in dynamic, fast-paced settings.
Professionalism: Demonstrated commitment to punctuality, integrity, and accountability.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Giampaolo
Branch Phone:
(909) 244-1777
Location:
Ontario, CA