Collaborate with cross-functional teams, including IT, Information Security, and Customer Service, to enhance fraud management processes. * Design and maintain dashboards and reports for fraud trends ...
Collaborate with cross-functional teams, including IT, Information Security, and Customer Service, to enhance fraud management processes. * Design and maintain dashboards and reports for fraud trends ...
Fraud Investigator
Nashville, TN · On-site
$19 - $24/hr
Fraud Investigator TENCU| Nashville, TN Do you have a passion for protecting people, solving ... Minimum two years of customer service or support operations experience * Strong investigative and ...
Fraud Investigator
Nashville, TN · On-site
$19 - $24/hr
Fraud Investigator TENCU| Nashville, TN Do you have a passion for protecting people, solving ... Minimum two years of customer service or support operations experience * Strong investigative and ...
Fraud Analyst
Ruston, LA · On-site
A Fraud Analyst I is responsible for the day-to-day monitoring of account activity to prevent ... Works incoming and outgoing Zelle disputes within the FIS Customer Service Tool (CST). * Reviews ...
Fraud Analyst
Ruston, LA · On-site
A Fraud Analyst I is responsible for the day-to-day monitoring of account activity to prevent ... Works incoming and outgoing Zelle disputes within the FIS Customer Service Tool (CST). * Reviews ...
The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is ... Excellent customer service skills and ability to handle routine/occasional customer service ...
The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is ... Excellent customer service skills and ability to handle routine/occasional customer service ...
Fraud Analyst
Los Angeles, CA · On-site
About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Partner closely with the Director of Customer Service to integrate seamless risk assessment ...
Fraud Analyst
Los Angeles, CA · On-site
About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Partner closely with the Director of Customer Service to integrate seamless risk assessment ...
Fraud Investigator I
Greenville, SC · On-site
$19.10/hr
The Fraud Investigator I plays a key role in protecting the bank and its customers from financial ... Deliver professional and empathetic service, particularly when customers have experienced financial ...
Fraud Investigator I
Greenville, SC · On-site
$19.10/hr
The Fraud Investigator I plays a key role in protecting the bank and its customers from financial ... Deliver professional and empathetic service, particularly when customers have experienced financial ...
... customer service. The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function ...
... customer service. The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function ...
Fraud Investigator I
Greenville, SC · On-site
Overview The Fraud Investigator I plays a key role in protecting the bank and its customers from ... Deliver professional and empathetic service, particularly when customers have experienced financial ...
Fraud Investigator I
Greenville, SC · On-site
Overview The Fraud Investigator I plays a key role in protecting the bank and its customers from ... Deliver professional and empathetic service, particularly when customers have experienced financial ...
Fraud Analyst
Los Angeles, CA · On-site
$60K - $80K/yr
About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Partner closely with the Director of Customer Service to integrate seamless risk assessment ...
Fraud Analyst
Los Angeles, CA · On-site
$60K - $80K/yr
About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Partner closely with the Director of Customer Service to integrate seamless risk assessment ...
Fraud Analyst
Los Angeles, CA · On-site
$60K - $80K/yr
About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Partner closely with the Director of Customer Service to integrate seamless risk assessment ...
Quick apply
Fraud Analyst
Los Angeles, CA · On-site
$60K - $80K/yr
About the Role We're seeking a Fraud Analyst to serve as the founding member of our risk team. In ... Partner closely with the Director of Customer Service to integrate seamless risk assessment ...
Fraud Analyst 1
Henderson, NV · On-site
$20/hr
At least 2 years of relevant experience in a customer service or similar role, preferably within card services, financial services, or a fraud/dispute environment. * High School Diploma or GED ...
Quick apply
Fraud Analyst 1
Henderson, NV · On-site
$20/hr
At least 2 years of relevant experience in a customer service or similar role, preferably within card services, financial services, or a fraud/dispute environment. * High School Diploma or GED ...
Fraud Investigator I
Greenville, SC · On-site
$19.10 - $28.52/hr
Overview The Fraud Investigator I plays a key role in protecting the bank and its customers from ... Deliver professional and empathetic service, particularly when customers have experienced financial ...
Fraud Investigator I
Greenville, SC · On-site
$19.10 - $28.52/hr
Overview The Fraud Investigator I plays a key role in protecting the bank and its customers from ... Deliver professional and empathetic service, particularly when customers have experienced financial ...
Fraud Analyst
Jacksonville, FL · Remote
... customer service. The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function ...
Quick apply
Fraud Analyst
Jacksonville, FL · Remote
... customer service. The Fraud Analyst is part of the Risk & Compliance team within Nymbus. The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function ...
$60 - $80/hr
FRAUD TEAM SUPPORT ANALYST Responsible for analytical and project support for Fraud operations ... Excellent customer service skills with the ability to diffuse difficult customer challenges and ...
$60 - $80/hr
FRAUD TEAM SUPPORT ANALYST Responsible for analytical and project support for Fraud operations ... Excellent customer service skills with the ability to diffuse difficult customer challenges and ...
Fraud Agent I
Blairsville, GA · On-site
$18/hr
Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious ... Balance alert resolution with inbound and outbound customer interactions while maintaining service ...
Fraud Agent I
Blairsville, GA · On-site
$18/hr
Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious ... Balance alert resolution with inbound and outbound customer interactions while maintaining service ...
Fraud Agent I
Greenville, SC · On-site
$18/hr
Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious ... Balance alert resolution with inbound and outbound customer interactions while maintaining service ...
Fraud Agent I
Greenville, SC · On-site
$18/hr
Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious ... Balance alert resolution with inbound and outbound customer interactions while maintaining service ...
Fraud Agent II
Greenville, SC · On-site
$38K - $57K/yr
Overview Fraud Agent II is responsible for handling more complex and higher-risk fraud alerts ... Balance customer interaction with alert resolution, ensuring both service and risk mitigation ...
Fraud Agent II
Greenville, SC · On-site
$38K - $57K/yr
Overview Fraud Agent II is responsible for handling more complex and higher-risk fraud alerts ... Balance customer interaction with alert resolution, ensuring both service and risk mitigation ...
Fraud Prevention Associate
Los Angeles, CA · Hybrid
$29 - $35/hr
This role supports a centralized fraud operating model where consistent triage, timely case ... Strong customer service, problem-solving, critical thinking, time management, conflict-resolution ...
Fraud Prevention Associate
Los Angeles, CA · Hybrid
$29 - $35/hr
This role supports a centralized fraud operating model where consistent triage, timely case ... Strong customer service, problem-solving, critical thinking, time management, conflict-resolution ...
Operations Fraud Analyst
Moorefield, WV · On-site
Coordinate with branches, customer service, digital banking, and deposit operations to resolve fraud alerts efficiently * Document investigations, decisions, and actions clearly and accurately to ...
Quick apply
Operations Fraud Analyst
Moorefield, WV · On-site
Coordinate with branches, customer service, digital banking, and deposit operations to resolve fraud alerts efficiently * Document investigations, decisions, and actions clearly and accurately to ...
Fraud Agent II
Greenville, SC · On-site
$38K - $93K/yr
Fraud Agent II is responsible for handling more complex and higher-risk fraud alerts across ... Balance customer interaction with alert resolution, ensuring both service and risk mitigation ...
Fraud Agent II
Greenville, SC · On-site
$38K - $93K/yr
Fraud Agent II is responsible for handling more complex and higher-risk fraud alerts across ... Balance customer interaction with alert resolution, ensuring both service and risk mitigation ...
Fraud Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do fraud customer service jobs pay per hour?
As of Sep 9, 2026, the average hourly pay for fraud customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is the difference between Fraud Customer Service vs Fraud Analyst?
| Aspect | Fraud Customer Service | Fraud Analyst |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | Bachelor's degree in finance, criminal justice, or related field; certifications like CFE often preferred |
| Work Environment | Customer support centers, call centers, online chat platforms | Office settings, data analysis labs, remote work possible |
| Employer & Industry Usage | Financial institutions, e-commerce companies, telecom providers | Financial services, banking, insurance, e-commerce |
| Common Search & Comparison Intent | Understanding customer-facing roles in fraud prevention | Analyzing fraud patterns and investigating cases |
Fraud Customer Service focuses on assisting customers with fraud-related issues, verifying identities, and resolving disputes. Fraud Analysts analyze data, identify fraud patterns, and develop prevention strategies. While both roles work in fraud prevention, Fraud Customer Service is more customer-facing, whereas Fraud Analysts are more data-driven and investigative.
How to start working in fraud customer service?
To start working in fraud customer service, candidates typically need strong communication skills, attention to detail, and basic knowledge of fraud prevention practices. Relevant experience in customer service or call centers, along with familiarity with fraud detection tools and certifications such as Certified Fraud Examiner (CFE), can improve job prospects. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.
Is working in fraud customer service a good career?
Fraud customer service is a role focused on detecting and resolving fraudulent activity, requiring strong communication and analytical skills. It offers opportunities for career growth in the financial and security sectors, often involving training on fraud detection tools and industry regulations.
What does a fraud customer service representative do?
A fraud customer service representative investigates and resolves cases of fraudulent activity reported by customers, such as unauthorized transactions or account breaches. They analyze account data, communicate with customers, and work with security teams to prevent future fraud, often using specialized software and following company protocols.
What qualifications do I need to work in fraud customer service?
Fraud customer service roles typically require a high school diploma or equivalent, strong communication skills, and experience with customer service or call center environments. Knowledge of fraud detection tools, basic computer skills, and attention to detail are also important; some positions may prefer or require relevant certifications in fraud prevention or security.
More about Fraud Customer Service jobs
What cities are hiring for Fraud Customer Service jobs?
Cities with the most Fraud Customer Service job openings:
What states have the most Fraud Customer Service jobs?
States with the most job openings for Fraud Customer Service jobs include:
What are popular job titles related to Fraud Customer Service jobs?
For Fraud Customer Service jobs, the most frequently searched job titles are:
Transaction Fraud Analytics (Senior Fraud Risk Analyst)
Atlanta, GA • On-site
Atlanticus Holdings Corporation •
Finance and Insurance • 201 - 500 employees201 - 500 employees
Other
Re-posted 10 days ago
Job description
Job Description
Responsibilities:
Qualifications:
- Title: Senior Analyst/Associate Transaction Fraud Analytics (Senior Fraud Risk Analyst)
- Location: Atlanta, GA (Hybrid)
- Department: Risk Management/Fraud Prevention
Responsibilities:
- Develop and implement fraud detection models using advanced analytics and machine learning techniques.
- Monitor real-time transaction data to identify and flag potentially fraudulent activities.
- Conduct root cause analysis of fraud incidents and recommend preventive measures.
- Collaborate with cross-functional teams, including IT, Information Security, and Customer Service, to enhance fraud management processes.
- Design and maintain dashboards and reports for fraud trends, KPIs, and risk assessments.
- Ensure compliance with regulatory requirements and industry standards related to fraud prevention.
- Stay updated on emerging fraud trends, tools, and technologies to strengthen detection capabilities.
Qualifications:
- Bachelor's or master's degree in data science, Statistics, Finance, or a related field.
- 5+ years of experience in fraud analytics, data analysis with at least 3 being in transaction fraud, preferable credit cards.
- Should have experience in working on Fiserv related systems.
- Proficiency in data analytics tools such as SQL, Python, R, or SAS.
- Experience with transaction monitoring systems and fraud detection platforms.
- Strong understanding of payment systems, credit card processing, and e-commerce fraud schemes.
- Excellent problem-solving, analytical, and communication skills.
- Needs experience with Advance Defense Edge
About Atlanticus
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
201 - 500 Employees
Headquarters location
Atlanta, GA, US
Year founded
1996