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Fraud Customer Service Jobs in Nebraska (NOW HIRING)

pla

Fraud Specialist I

Scottsbluff, NE · On-site

$18.25 - $24/hr

Fraud Specialist I Platte Valley Companies JOB SUMMARY: Responsible for assisting with the bank ... Keep informed of changes in general, banking services, procedures, and in the economy as well.

Platte Valley Companies

Fraud Specialist I

Scottsbluff, NE · On-site

$18.25 - $24/hr

Fraud Specialist I Platte Valley Companies JOB SUMMARY: Responsible for assisting with the bank ... Keep informed of changes in general, banking services, procedures, and in the economy as well.

Fiserv, Inc.

Risk Analyst

Omaha, NE · On-site

... customer inquiries, consistently delivering on promises. * Define and implement successful fraud ... Previous experience in risk analysis or financial services How you'll work: * This role is on-site ...

Goodwill Industries of Greater Nebraska

$15 - $16.25/hr

Provide excellent customer service * Inform customers of seasonal and permanent promotions (i.e ... Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or ...

Goodwill Industries of Greater Nebraska

$15 - $16.25/hr

Provide excellent customer service * Inform customers of seasonal and permanent promotions (i.e ... Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or ...

Goodwill Industries of Greater Nebraska

$15 - $16.25/hr

Provide excellent customer service * Inform customers of seasonal and permanent promotions (i.e ... Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or ...

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Fraud Customer Service information

See Nebraska salary details

$9

$17

$31

How much do fraud customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for fraud customer service in Nebraska is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.44 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Fraud Customer Service vs Fraud Analyst?

AspectFraud Customer ServiceFraud Analyst
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in finance, criminal justice, or related field; certifications like CFE often preferred
Work EnvironmentCustomer support centers, call centers, online chat platformsOffice settings, data analysis labs, remote work possible
Employer & Industry UsageFinancial institutions, e-commerce companies, telecom providersFinancial services, banking, insurance, e-commerce
Common Search & Comparison IntentUnderstanding customer-facing roles in fraud preventionAnalyzing fraud patterns and investigating cases

Fraud Customer Service focuses on assisting customers with fraud-related issues, verifying identities, and resolving disputes. Fraud Analysts analyze data, identify fraud patterns, and develop prevention strategies. While both roles work in fraud prevention, Fraud Customer Service is more customer-facing, whereas Fraud Analysts are more data-driven and investigative.

How to start working in fraud customer service?

To start working in fraud customer service, candidates typically need strong communication skills, attention to detail, and basic knowledge of fraud prevention practices. Relevant experience in customer service or call centers, along with familiarity with fraud detection tools and certifications such as Certified Fraud Examiner (CFE), can improve job prospects. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is working in fraud customer service a good career?

Fraud customer service is a role focused on detecting and resolving fraudulent activity, requiring strong communication and analytical skills. It offers opportunities for career growth in the financial and security sectors, often involving training on fraud detection tools and industry regulations.

What does a fraud customer service representative do?

A fraud customer service representative investigates and resolves cases of fraudulent activity reported by customers, such as unauthorized transactions or account breaches. They analyze account data, communicate with customers, and work with security teams to prevent future fraud, often using specialized software and following company protocols.

What qualifications do I need to work in fraud customer service?

Fraud customer service roles typically require a high school diploma or equivalent, strong communication skills, and experience with customer service or call center environments. Knowledge of fraud detection tools, basic computer skills, and attention to detail are also important; some positions may prefer or require relevant certifications in fraud prevention or security.
Fraud Customer Service jobs near you
Infographic showing various Fraud Customer Service job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,029 per year, or $17.8 per hour.

Fraud Specialist I

Scottsbluff, NE • On-site

pla
See more jobs at plaexternal

$18.25 - $24/hr

Full-time

Re-posted 15 days ago

Key responsibilities

  • Analyze fraudulent account transactions and activity to identify potential fraud cases.

  • Gather documentation and review controls to prevent fraud, including red flag of identity theft forms.

  • Assist with reporting, investigations, and updates related to fraud activities and policies.

Job description

Fraud Specialist I

Platte Valley Companies

JOB SUMMARY: 

Responsible for assisting with the bank’s fraud risk management program. Performs analysis of fraud activity and trends. Supports the bank’s Red Flag of Identify Theft program. Gathers documents for investigations.  

RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

  1. Analyze fraudulent account transactions and activity, including but not limited to, check fraud; unauthorized transaction claims and indemnifications; deposits and withdrawals made remotely, in branches, or at ATMs; electronic transactions including Zelle, RDC, and ACH; withdrawal activity associated with stolen, forged, altered, and counterfeit items; and unauthorized access to accounts through various channels.
  2. Work with associates and vendors to review thresholds, parameters, and other controls to prevent fraud.
  3. Intake and analyze red flag of identity theft forms.
  4. Gather documentation for requests from local, state, and federal authorities with matters relating to fraud/illegal activities, including subpoenas and search warrants.
  5. Assist with reporting requests for senior management, bank committees, and the boards of directors, as well as to support any regulatory exams, internal audits, and risk assessments.
  6. Assist with fraud training and respond to fraud questions from associates.
  7. Assist with fraud policy and procedures updates.
  8. Maintain audit, security, compliance, and regulatory standards.                                                               
  9. Keep informed of changes in general, banking services, procedures, and in the economy as well.
  10. Work Saturdays and some holidays on a rotation basis.
  11. Other duties as assigned.

REQUIREMENTS:

Minimum Qualifications:

  1. One to three years' experience in banking, preferred.
  2. High school diploma or equivalent
  3. Ability to travel to Nebraska, Wyoming, and Colorado locations. 
  4. Effective verbal and written communication skills. 
  5. Demonstrated strength in decision making, dependability, independence, organization, problem solving, and time management. 
  6. Professional appearance.
  7. Proficiency in Excel, Word, Adobe, and Outlook.  Understanding of the bank’s JHA systems preferred.
  8. Able to work with and maintain the confidentiality of sensitive information.

Physical Requirements:

Light Work - exerting up to 20 pounds of force occasionally, and/up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.

 

You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above.

 

Machines Used:

Computer, scanner, fax, copier, telephone, calculators, and phone system.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

 

 

Last Updated: 04/2026

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