ZipRecruiter

Log In

1

Fraud Customer Service Jobs (NOW HIRING)

Citizens

Fraud Customer Support Sr Specialist

Riverside, RI · Hybrid

$16.75 - $22/hr

In this role, you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer ...

Citizens

Fraud Customer Support Sr Specialist

Pittsburgh, PA · Hybrid

$16.50 - $21.75/hr

In this role, you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer ...

Citizens

Fraud Customer Support Sr Specialist

Riverside, RI · Hybrid

$16.75 - $22/hr

In this role, you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer ...

Citizens

Fraud Customer Support Sr Specialist

Riverside, RI · Hybrid

$16.75 - $22/hr

In this role, you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer ...

Citizens

Fraud Customer Support Sr Specialist

Pittsburgh, PA · Hybrid

$16.50 - $21.75/hr

In this role, you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens. Our Fraud Customer ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Typically reports to Fraud Detection/Prevention Supervisor Qualifications * Customer service experience, demonstrated commitment to providing quality customer service * Proven history of ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Typically reports to Fraud Detection/Prevention Supervisor Qualifications * Will have to take an assessment for Call Center Listening * Customer service experience, demonstrated commitment to ...

Collabera

Fraud Analyst (CSR)

Kennesaw, GA · On-site

$16 - $20/hr

Typically reports to Fraud Detection/Prevention Supervisor Qualifications * Customer service experience, demonstrated commitment to providing quality customer service * Proven history of ...

next page

Showing results 1-20

All JobsLegal JobsInvestigator JobsFraud Customer Service Jobs

Fraud Customer Service information

See salary details

$9

$18

$26

How much do fraud customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fraud customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Fraud Customer Service vs Fraud Analyst?

AspectFraud Customer ServiceFraud Analyst
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in finance, criminal justice, or related field; certifications like CFE often preferred
Work EnvironmentCustomer support centers, call centers, online chat platformsOffice settings, data analysis labs, remote work possible
Employer & Industry UsageFinancial institutions, e-commerce companies, telecom providersFinancial services, banking, insurance, e-commerce
Common Search & Comparison IntentUnderstanding customer-facing roles in fraud preventionAnalyzing fraud patterns and investigating cases

Fraud Customer Service focuses on assisting customers with fraud-related issues, verifying identities, and resolving disputes. Fraud Analysts analyze data, identify fraud patterns, and develop prevention strategies. While both roles work in fraud prevention, Fraud Customer Service is more customer-facing, whereas Fraud Analysts are more data-driven and investigative.

How to start working in fraud customer service?

To start working in fraud customer service, candidates typically need strong communication skills, attention to detail, and basic knowledge of fraud prevention practices. Relevant experience in customer service or call centers, along with familiarity with fraud detection tools and certifications such as Certified Fraud Examiner (CFE), can improve job prospects. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is working in fraud customer service a good career?

Fraud customer service is a role focused on detecting and resolving fraudulent activity, requiring strong communication and analytical skills. It offers opportunities for career growth in the financial and security sectors, often involving training on fraud detection tools and industry regulations.

What does a fraud customer service representative do?

A fraud customer service representative investigates and resolves cases of fraudulent activity reported by customers, such as unauthorized transactions or account breaches. They analyze account data, communicate with customers, and work with security teams to prevent future fraud, often using specialized software and following company protocols.

What qualifications do I need to work in fraud customer service?

Fraud customer service roles typically require a high school diploma or equivalent, strong communication skills, and experience with customer service or call center environments. Knowledge of fraud detection tools, basic computer skills, and attention to detail are also important; some positions may prefer or require relevant certifications in fraud prevention or security.
More about Fraud Customer Service jobs

What cities are hiring for Fraud Customer Service jobs?

Cities with the most Fraud Customer Service job openings:

What states have the most Fraud Customer Service jobs?

States with the most job openings for Fraud Customer Service jobs include:

What are popular job titles related to Fraud Customer Service jobs?

For Fraud Customer Service jobs, the most frequently searched job titles are:

Fraud Customer Service jobs near you
Infographic showing various Fraud Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Fraud Customer Service Specialist

Alexandria, VA • On-site

Frey Consulting Group
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Frey Consulting Groupexternal

$60 - $80/hr

Other

Posted 8 days ago

Job description

Employment Type: Temporary - approximately 12 months

In-office

Must have a clean background - the company will do fingerprints

Must be a US citizen and legally authorized to work in the US.

Key Responsibilities
  • Review and investigate potentially fraudulent transactions and account activity.
  • Analyze account information and transaction history to identify suspicious activity.
  • Research and document fraud cases accurately.
  • Contact members and internal departments when additional information is needed.
  • Follow established fraud prevention and investigation procedures.
  • Escalate suspicious activity and complex cases as appropriate.
  • Maintain accurate case notes, records, and supporting documentation.
  • Protect confidential member and financial information.
  • Meet productivity, accuracy, and service-level expectations.
  • Work closely with other departments to resolve fraud-related issues.
#J-18808-Ljbffr

Apply