ZipRecruiter

Log In

1

Customer Service Fraud Specialist Jobs (NOW HIRING)

Banterra Bank

Fraud Specialist II

Eldorado, IL · On-site

$19.86 - $23.83/hr

... and services, ensuring ongoing compliance. * Participate in self-directed fraud training as ... Perform routine and complex research and investigations involving multiple accounts, customers, and ...

Banterra Corp.

Fraud Specialist II

Eldorado, IL · On-site

$19.86 - $23.83/hr

... and services, ensuring ongoing compliance. * Participate in self-directed fraud training as ... Perform routine and complex research and investigations involving multiple accounts, customers, and ...

Credit Human

Fraud Specialist

San Antonio, TX · On-site

$23.77 - $25.73/hr

Fraud Specialist Department: Fraud Services Role Type: Individual Contributor Why This Role Matters ... A minimum of 3 years of customer service experience * A minimum of 2 years of financial services ...

Interra Credit Union

Fraud Specialist II

Goshen, IN · On-site

$15.25 - $20/hr

WHAT YOU WILL DO EVERYDAY As a Fraud Specialist II you independently support the Credit Union ... Research and customer service skills. * Strong attention to detail and follow-up. * Strong desire ...

Interra Credit Union

Fraud Specialist II

Goshen, IN · On-site

$15.25 - $20/hr

WHAT YOU WILL DO EVERYDAY As a Fraud Specialist II you independently support the Credit Union ... Research and customer service skills. * Strong attention to detail and follow-up. * Strong desire ...

Credit Human

Fraud Specialist

San Antonio, TX · On-site

$23.77 - $25.73/hr

Fraud Specialist Department: Fraud Services Role Type: Individual Contributor Why This Role Matters ... A minimum of 3 years of customer service experience * A minimum of 2 years of financial services ...

Banterra Bank

Fraud Specialist

Eldorado, IL · On-site

$17.13/hr

Develop knowledge of applicable Bank policies, procedures and services. * Participate in self ... customers at all levels. * A positive and proactive approach to work, demonstrating enthusiasm ...

Banterra Corp.

Fraud Specialist

Eldorado, IL · On-site

$17.13 - $19.69/hr

Develop knowledge of applicable Bank policies, procedures and services. * Participate in self ... customers at all levels. * A positive and proactive approach to work, demonstrating enthusiasm ...

SHAZAM

Fraud Specialist

Des Moines, IA · On-site

$20 - $24.50/hr

... of customer service - a level unmatched in the industry. And here's the best part - we're a ... SHAZAM is looking for a Fraud Specialist to join our team. In this role, you will work as a call ...

Dime Community Bank

Senior Fraud Specialist

Hauppauge, NY · On-site

$65K - $75K/yr

The Senior Fraud Specialist plays a crucial role in detecting and preventing fraud, ensuring the safety and security of our customers' accounts. We are looking for a dedicated and detail-oriented ...

NATIONAL BANK

Fraud Specialist

Hillsboro, IL · On-site

$18 - $21/hr

We are seeking a highly motivated and detail-oriented Fraud Specialist to join our bookkeeping team ... This position plays a vital role in protecting the organization and its customers from financial ...

Constitution Bank

Fraud Specialist

Hillsboro, IL · On-site

$18 - $21/hr

We are seeking a highly motivated and detail-oriented Fraud Specialist to join our bookkeeping team ... This position plays a vital role in protecting the organization and its customers from financial ...

next page

Showing results 1-20

All JobsCustomer Service Fraud Specialist Jobs

Customer Service Fraud Specialist information

See salary details

$11

$19

$29

How much do customer service fraud specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service fraud specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What does a customer service fraud specialist do?

A Customer Service Fraud Specialist is responsible for identifying and investigating fraudulent activities related to customer accounts and transactions. They work to detect suspicious patterns, respond to customer inquiries about potential fraud, and collaborate with other departments to prevent and resolve incidents. Their goal is to protect both customers and the company from financial loss by using various tools, systems, and communication skills. Additionally, they educate customers on fraud prevention and ensure compliance with company policies and regulations.

What are the key skills and qualifications needed to thrive as a customer service fraud specialist, and why are they important?

To excel as a Customer Service Fraud Specialist, you need strong analytical abilities, attention to detail, and experience with fraud detection processes, often supported by a background in finance or customer service. Familiarity with fraud management software, CRM systems, and sometimes certifications in fraud prevention or risk management are typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure set top performers apart. These skills and qualities ensure accurate identification and resolution of fraudulent activities while maintaining customer trust and organizational integrity.

What are the most common challenges faced by customer service fraud specialists, and how can they be managed effectively?

Customer Service Fraud Specialists often encounter challenges such as identifying sophisticated fraudulent activities, handling high-stress situations with affected customers, and keeping up with evolving scam tactics. Successfully managing these challenges typically involves continuous training, close collaboration with fraud prevention teams, and leveraging advanced detection tools. Maintaining clear communication and empathy with customers while following strict compliance procedures is also essential for both customer satisfaction and reducing financial losses.

What is the difference between Customer Service Fraud Specialist vs Customer Support Agent?

AspectCustomer Service Fraud SpecialistCustomer Support Agent
CredentialsTypically requires customer service experience, fraud awareness training, and sometimes certifications in fraud preventionUsually requires customer service experience and communication skills, no specialized certifications needed
Work EnvironmentCall centers, financial institutions, or online platforms focused on fraud detectionRetail stores, call centers, or online support for general products/services
Employer & IndustryFinancial services, banking, e-commerceRetail, telecommunications, tech support
Search & Comparison IntentUnderstanding roles related to fraud prevention and detectionGeneral customer support roles

The Customer Service Fraud Specialist focuses on identifying and preventing fraudulent activities, often requiring fraud awareness training. In contrast, a Customer Support Agent handles general customer inquiries and support without a specific focus on fraud. Both roles involve customer interaction but differ in their primary responsibilities and industry applications.

What cities are hiring for Customer Service Fraud Specialist jobs?

Cities with the most Customer Service Fraud Specialist job openings:

What states have the most Customer Service Fraud Specialist jobs?

States with the most job openings for Customer Service Fraud Specialist jobs include:

What are popular job titles related to Customer Service Fraud Specialist jobs?

For Customer Service Fraud Specialist jobs, the most frequently searched job titles are:

Customer Service Fraud Specialist jobs near you

Customer Service Fraud Specialist

Wentzville, MO • On-site

etrailer
501 - 1,000 employees
Learn more about etrailerexternal

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Customer Service Fraud Representative

Location: Wentzville, MO
Schedule: Monday-Friday, 1:00 PM-9:30 PM
Work Setting: Onsite
Compensation: Starting at $17.50 per hour

Protect Our Neighbors While Keeping Good Orders Moving.

Every order placed with etrailer represents a neighbor trusting us with their information and their purchase. As a Customer Service Fraud Representative, you'll help protect that trust by reviewing potentially fraudulent transactions, investigating concerns, and making thoughtful decisions about which orders move forward and which need to be stopped.

This role combines investigation, critical thinking, and customer service. You'll review high-risk orders, look for information that doesn't add up, communicate directly with neighbors when verification is needed, and make decisions that protect both our neighbors and etrailer—without unnecessarily delaying legitimate orders.

Good judgment matters.

Fraud isn't always obvious, and not every unusual order is fraudulent. Success in this role means knowing how to gather the right information, recognize patterns, protect confidential information, and make sound decisions even when the answer isn't immediately clear.

What You Will Do
  • Review orders identified as high risk and investigate information that may indicate fraudulent activity.
  • Contact neighbors when additional verification is needed, using professionalism and discretion while protecting confidential information.
  • Evaluate available information and determine whether transactions should be approved, cancelled, or stopped before shipment.
  • Move legitimate orders forward quickly so fraud prevention doesn't create unnecessary delays for our neighbors.
  • Document decisions and maintain accurate records while managing a high volume of reviews and follow-up.
  • Identify fraud patterns and emerging trends, sharing useful information that can help reduce future losses.
  • Work independently, collaborate when another perspective is needed, and have some fun while helping protect our neighbors and the business.
What Makes Someone Successful in This Role
  • You're naturally analytical and enjoy figuring out why something doesn't look quite right.
  • You pay close attention to details while still being able to step back and consider the bigger picture.
  • You're comfortable making decisions based on the information available and can explain the reasoning behind them.
  • You stay organized and focused while managing multiple priorities in a fast-paced, high-volume environment.
  • You communicate clearly and professionally, including during conversations that require discretion or involve sensitive information.
  • You take ownership of your work, follow through, and are comfortable working independently without needing constant direction.
  • Experience in fraud prevention, ecommerce, banking, payments, loss prevention, customer service, or another detail-oriented role is helpful, but strong judgment, curiosity, and a willingness to learn matter just as much.
Who This Role Is For

This role is a great fit for someone who likes investigating, recognizing patterns, and making decisions that have a real impact. You'll enjoy the work if you're the kind of person who notices when something seems off, wants to understand why, and doesn't automatically accept the first explanation.

You don't need to know everything about fraud on day one. You do need to be curious, thoughtful, comfortable making decisions, and motivated by getting the answer right. If that sounds like you, you'll have opportunities to build your knowledge and judgment while helping protect our neighbors and etrailer.

Benefits

etrailer offers a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, paid holidays, and more.

You'll also receive hands-on training and ongoing support as you learn our systems, fraud indicators, processes, and approach to protecting our neighbors.

Ready to Join Our Team?

If you're looking for a role where critical thinking, attention to detail, and good judgment matter—and you like the idea of solving problems while protecting both our neighbors and the business—we'd love to hear from you.

Apply