Fraud Claims Operations Representative Jobs in Alabama

The Transportation Supervisor coordinates transportation customer service and carrier relations across all North American fascias. This role manages service opportunities, carrier performance, claims, loss prevention, and Return to Vendor (RTV) processes. Acting as a cross-functional liaison, this position supports new store openings, remodels, and closures, while utilizing data tracking to continuously improve operational efficiency. This individual will effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:

Essential Duties & Responsibilities:

• Drive operational performance by establishing clear expectations, frequently reviewing performance, anticipating challenges, and holding individuals accountable.
• 1 Direct report: Transportation Specialist
• Develop carrier and fascia relationships to ensure product flow and movement is as efficient as possible.
• Compile and analyze current and historical service issues and claims to monitor trends, provide root cause analysis, and drive operational improvement plans.
• Align Stakeholders: Influence internal partners to adopt operational solutions.
• Create and maintain/improve SOP's quarterly.
• Tedious attention to detail and organization with real estate process timelines, account & systems setup.

• Author and refine standard operating procedures on a quarterly basis.
• Knowledge and enforcement of transportation regulations (e.g., DOT/FMCSA compliance, safety standards).
• Streamline the Return to Vendor workflows and deliver performance reports.
• Leverage Systems: Utilize BI, PCSTrac, and Proship to track team inputs and performance metrics.
• Problem-solving abilities (e.g., root cause analysis, clear communication in remedies, financial result analysis).
• Cross-Train: Master TMS and fleet operations to back up peer Transportation Supervisors.
• Regular physical attendance is essential for the performance of the job.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
• Champion change initiatives and continuous improvement while maintaining operational effectiveness and success.

Qualifications:

• Bachelor's degree preferred, or Associate's degree and equivalent experience.
• 3-5 years of experience in Transportation Operations.
• Strong leadership, organizational, interpersonal, and presentation skills.
• Supervisor/Management experience
• Self-directed and goal-oriented
• Retail Distribution and Fulfillment knowledge preferred.
• Advanced knowledge of Excel, WMS, TMS, and PowerPoint.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Walk or move from one location to another
• Occasionally may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds occasionally
• Punctuality and regular attendance consistent with the company's policies is required for this position.
• Average workweek is 40-50 hours,which can vary depending on business needs.
• The work environment for this position is a moderately noisy office setting with very limited exposure to a moderate to loud warehouse setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

#LI-DNI

This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.

EEO Statement:

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)