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Fraud Claims Operations Representative Jobs in Alabaster, AL

Kemper

Data Scientist

Birmingham, AL · Hybrid

Work as part of a team to build predictive models and applied LLMs designed to support the Kemper claims operation in areas such as fraud detection, subrogation identification, vehicle damage ...

JD Sports

Transportation Supervisor

Alabaster, AL · On-site

$70 - $95/hr

... claims to monitor trends, provide root cause analysis, and drive operational improvement plans ... The requirements listed are representative of the knowledge, skill, and/or ability required.

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Fraud Claims Operations Representative information

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How much do fraud claims operations representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for fraud claims operations representative in Alabaster, AL is $16.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.41 per hour, depending on experience, location, and employer.

What does a fraud claims operations representative do?

A Fraud Claims Operations Representative is responsible for investigating and resolving claims related to fraudulent activities on customer accounts. They review transaction details, communicate with customers to gather information, and determine the validity of reported fraud. Their work helps protect both the financial institution and its customers from financial losses due to unauthorized or suspicious activity. They also ensure compliance with company policies and legal regulations during the claims process.

How does a fraud claims operations representative typically collaborate with other departments during an investigation?

Fraud Claims Operations Representatives regularly work with teams such as Customer Service, Risk Management, and IT Security to thoroughly investigate and resolve fraud cases. Collaboration often involves sharing detailed case information, coordinating on account holds or restrictions, and ensuring that customers are kept informed throughout the process. Effective communication and teamwork are essential, as representatives must often escalate complex cases or seek specialized expertise from other departments to reach a resolution promptly.

What are the key skills and qualifications needed to thrive as a fraud claims operations representative, and why are they important?

To thrive as a Fraud Claims Operations Representative, you need strong analytical skills, attention to detail, and experience in financial services or fraud investigation, often supported by a relevant associate's or bachelor's degree. Familiarity with fraud detection software, case management systems, and banking platforms is typically required. Excellent communication, problem-solving, and customer service skills help you resolve claims efficiently and reassure affected clients. These skills are essential for accurately identifying fraudulent activity, mitigating losses, and maintaining customer trust in financial institutions.

What job categories do people searching Fraud Claims Operations Representative jobs in Alabaster, AL look for?

The top searched job categories for Fraud Claims Operations Representative jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Fraud Claims Operations Representative jobs?

Cities near Alabaster, AL with the most Fraud Claims Operations Representative job openings:

Fraud Claims Operations Representative jobs near you
Infographic showing various Fraud Claims Operations Representative job openings in Alabaster, AL as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $35,131 per year, or $16.9 per hour.

Deposit Operations Specialist - Fraud

Bryant Bank

Birmingham, AL • On-site

Full-time

Re-posted 5 days ago

Key responsibilities

  • Process and review deposit account transactions, including ACH, wire transfers, stop payments, and check adjustments.

  • Maintain customer deposit accounts and reconcile deposit account activity, researching discrepancies or exceptions as needed.

  • Research and analyze potentially fraudulent activity related to customer accounts and respond to fraud-related inquiries.

Job description

Position Summary:

The Deposit Operations Specialist - Fraud is responsible for supporting the day-to-day operational functions related to deposit accounts, including account maintenance, transaction processing, exception handling, and regulatory compliance. This role ensures the accuracy, efficiency, and integrity of deposit-related activities and provides back-office support to branches, customer service teams, and other internal departments.

Essential Duties and Responsibilities:

  • Process and review deposit account transactions, including ACH, wire transfers, stop payments, and check adjustments.
  • Maintain customer deposit accounts, including changes to ownership, account status, and account services.
  • Reconcile deposit account activity and research discrepancies or exceptions as needed.
  • Support branch staff and customer service teams with operational inquiries and troubleshooting.
  • Monitor and process returned items, overdrafts, and non-sufficient funds (NSF).
  • Review and process legal documents such as levies, garnishments, and subpoenas.
  • Ensure compliance with internal policies and regulatory requirements (e.g., Reg CC, BSA, OFAC).
  • Participate in the implementation and testing of deposit-related systems, software updates, and process improvements.
  • Maintain accurate records and documentation in accordance with audit and regulatory guidelines.
  • Assist with reporting, quality control, and audits related to deposit operations.

Fraud-Specific Responsibilities:

  • Responsible for processing incoming fraud cases.
  • Work closely with internal departments and fraud teams at other financial institutions.
  • Research and analyze potentially fraudulent activity related to customer accounts.
  • Contact account officers to assist with verification of suspicious or questionable items.
  • Respond to emails, phone calls, and voicemails from branches and account officers regarding fraud-related inquiries.
  • Perform other related duties as assigned.

Knowledge/Skills/Abilities:

  • Strong understanding of deposit products and banking regulations, including Regulation E, CC, D, and DD.
  • Knowledge of back-office deposit operations, including ACH, wire processing, and item processing.
  • Proficiency in Microsoft Office applications, especially Excel and Outlook.
  • Experience with core banking systems (e.g., Jack Henry, Fiserv, FIS) is highly desirable.
  • Excellent attention to detail and accuracy.
  • Ability to prioritize tasks and work independently in a high-volume environment.
  • Commitment to maintaining confidentiality and adhering to compliance standards.
  • Exposure to or a basic understanding of fraud claims or banking loss prevention.
  • Previous experience conducting customer account analysis or fraud-related research and investigations.
  • Strong analytical skills with sound judgment in decision-making.
  • Strong verbal and written communication skills.

Education/Experience:

  • High school diploma or GED required; Associate's or Bachelor's degree in Business, Accounting, or related field preferred.
  • 3-5 years of experience in banking, with a strong preference for experience in deposit operations and fraud detection and prevention.
  • Familiarity with deposit account documentation, banking systems, and regulatory guidelines is essential.

Physical Requirements:

  • Ability to sit for extended periods while using a computer and other standard office equipment.
  • Manual dexterity to operate keyboard, mouse, phone, and other office tools.
  • Occasional lifting of files or boxes up to 20 pounds.
  • Must be able to communicate effectively in person, via phone, and through electronic correspondence.

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