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Fraud Agent Jobs (NOW HIRING)

State of Indiana

Special Agent

Indianapolis, IN · On-site

$53K/yr

The Indiana Inspector General is responsible for investigating and addressing fraud, waste, abuse ... The Special Agent serves as a certified law enforcement officer responsible for conducting complex ...

State of Indiana

Special Agent

Indianapolis, IN · On-site

$53K/yr

The Indiana Inspector General is responsible for investigating and addressing fraud, waste, abuse ... The Special Agent serves as a certified law enforcement officer responsible for conducting complex ...

CardWorks

Fraud Engagement Associate

Pittsburgh, PA · On-site

... agent, and external agency management. Position Summary and Role Impact: The Associate I, Fraud ... Non-Fraud Engagement serves as a front-line resource within a call center environment, supporting ...

CardWorks

Associate I, Fraud Engagement

Orlando, FL · On-site

... agent, and external agency management. Position Summary and Role Impact: The Associate I, Fraud ... Non-Fraud Engagement serves as a front-line resource within a call center environment, supporting ...

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How much do fraud agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for fraud agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

How does a fraud agent typically collaborate with other departments to prevent and resolve fraud cases?

Fraud Agents frequently work alongside departments such as customer service, risk management, and IT security to identify, investigate, and resolve fraudulent activities. Effective communication is essential, as Fraud Agents must relay findings and coordinate responses with these teams to ensure swift action and prevent further losses. They may also participate in cross-functional meetings or briefings to share trends and best practices. This collaborative approach not only helps resolve individual cases but also strengthens overall organizational defenses against fraud.

What are the key skills and qualifications needed to thrive as a fraud agent, and why are they important?

To thrive as a Fraud Agent, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required. Excellent communication, problem-solving abilities, and discretion set top performers apart in this role. These skills are crucial for accurately identifying fraudulent activity, minimizing financial losses, and maintaining trust with clients and stakeholders.

What is the difference between Fraud Agent vs Fraud Investigator?

AspectFraud AgentFraud Investigator
CredentialsTypically requires basic fraud detection certifications or relevant experienceOften requires specialized certifications like CFE (Certified Fraud Examiner)
Work EnvironmentCustomer service settings, call centers, or retail environmentsForensic or corporate settings, often involving detailed investigations
Employer & IndustryFinancial institutions, insurance companies, retailFinancial services, law enforcement, corporate security
Search & Comparison IntentUnderstanding entry-level fraud rolesIn-depth investigation and forensic analysis

Fraud Agents typically handle initial fraud detection and customer interactions, while Fraud Investigators conduct detailed investigations into complex cases. Both roles require knowledge of fraud prevention, but Fraud Investigators often have specialized certifications and perform more in-depth analysis.

How much do fraud agents make?

Fraud agents typically earn between $30,000 and $60,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced agents with specialized skills can earn higher salaries and bonuses. The role often requires strong attention to detail and knowledge of fraud detection tools.

Is working in fraud a good career?

Working as a fraud agent involves investigating and preventing financial crimes, requiring skills in analysis, attention to detail, and knowledge of fraud detection tools. It can offer stable employment with opportunities for advancement, but the job may involve high-pressure situations and irregular hours. Overall, it can be a rewarding career for those interested in security and compliance fields.

What does a fraud agent do?

A fraud agent investigates and detects fraudulent activities, such as identity theft, credit card fraud, or false claims, often using data analysis and fraud detection tools. They review transactions, gather evidence, and work with law enforcement or financial institutions to prevent and resolve fraud cases.

What qualifications do I need to work in fraud agent?

To work as a fraud agent, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in fields like criminal justice, finance, or cybersecurity. Strong analytical skills, attention to detail, and familiarity with fraud detection tools or software are important, along with good communication skills and the ability to work in a team environment.
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Fraud Agent jobs near you
Infographic showing various Fraud Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Fraud & Disputes Unit Manager

Genesis Financial Solutions

Beaverton, OR

$71K - $72K/yr

Full-time

Re-posted 24 days ago

Job description

Company Description

Join the nation's leader in second-look financing as a Fraud and Disputes Unit Manager, leading one of our credit card fraud and disputes team!

About Genesis

Genesis Financial Solutions is the nation's leading and largest provider of private label credit programs for non-prime consumers.  The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.


Job Description

Key Responsibilities

As our Fraud and Disputes Unit Manager, you will monitor your team's daily work volumes and perform quality reviews to ensure department service levels and standards are met. You will assist in the implementation of new
policies and procedures. We'll rely on you to maintain high levels of production, while ensuring consumers get the highest level of professional service. You'll motivate and encourage agent performance through positive
enthusiasm, coaching, and mentorship.

As A Fraud and Disputes Unit Manager You Will

  • Develop, coach, mentor, and supervise a team of 10+ Fraud & Dispute agents

  • Interview and hire Fraud & Dispute agents to ensure your team is fully staffed

  • Monitor team members' attendance and performance to ensure good results are achieved, as compared to performance standards

  • Establish and implement departmental policies, goals, objectives, and procedures

  • Perform weekly telephone monitoring to ensure your team meets procedural and regulatory compliance standards

  • Prepare and conduct monthly performance evaluations for your team

  • Coordinate with law enforcement as needed regarding fraud claims

Qualifications

Requirements

  • Extensive knowledge of financial services Fraud and Dispute practices

  • Strong knowledge of state and federal laws, particularly FDCPA and Reg Z

  • High school diploma or GED

  • Excellent written and verbal communication skills

  • Flexibility to adapt well to change

  • Excellent decision-making and problem solving skills

  • Ability to maintain a high level of professionalism and confidentiality at all times and in all situations

  • Ability to communicate effectively with all levels of management and staff

  • Ability to work independently with little direct supervision

  • Proficient in MS Word, Excel, and Outlook

  • Excellent motivation and team leadership skills

  • Ability to work various shifts


Additional Information

Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.

If this position isn't a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.

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