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How much do fraud agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for fraud agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

How does a fraud agent typically collaborate with other departments to prevent and resolve fraud cases?

Fraud Agents frequently work alongside departments such as customer service, risk management, and IT security to identify, investigate, and resolve fraudulent activities. Effective communication is essential, as Fraud Agents must relay findings and coordinate responses with these teams to ensure swift action and prevent further losses. They may also participate in cross-functional meetings or briefings to share trends and best practices. This collaborative approach not only helps resolve individual cases but also strengthens overall organizational defenses against fraud.

What are the key skills and qualifications needed to thrive as a fraud agent, and why are they important?

To thrive as a Fraud Agent, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required. Excellent communication, problem-solving abilities, and discretion set top performers apart in this role. These skills are crucial for accurately identifying fraudulent activity, minimizing financial losses, and maintaining trust with clients and stakeholders.

What is the difference between Fraud Agent vs Fraud Investigator?

AspectFraud AgentFraud Investigator
CredentialsTypically requires basic fraud detection certifications or relevant experienceOften requires specialized certifications like CFE (Certified Fraud Examiner)
Work EnvironmentCustomer service settings, call centers, or retail environmentsForensic or corporate settings, often involving detailed investigations
Employer & IndustryFinancial institutions, insurance companies, retailFinancial services, law enforcement, corporate security
Search & Comparison IntentUnderstanding entry-level fraud rolesIn-depth investigation and forensic analysis

Fraud Agents typically handle initial fraud detection and customer interactions, while Fraud Investigators conduct detailed investigations into complex cases. Both roles require knowledge of fraud prevention, but Fraud Investigators often have specialized certifications and perform more in-depth analysis.

How much do fraud agents make?

Fraud agents typically earn between $30,000 and $60,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced agents with specialized skills can earn higher salaries and bonuses. The role often requires strong attention to detail and knowledge of fraud detection tools.

Is working in fraud a good career?

Working as a fraud agent involves investigating and preventing financial crimes, requiring skills in analysis, attention to detail, and knowledge of fraud detection tools. It can offer stable employment with opportunities for advancement, but the job may involve high-pressure situations and irregular hours. Overall, it can be a rewarding career for those interested in security and compliance fields.

What does a fraud agent do?

A fraud agent investigates and detects fraudulent activities, such as identity theft, credit card fraud, or false claims, often using data analysis and fraud detection tools. They review transactions, gather evidence, and work with law enforcement or financial institutions to prevent and resolve fraud cases.

What qualifications do I need to work in fraud agent?

To work as a fraud agent, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in fields like criminal justice, finance, or cybersecurity. Strong analytical skills, attention to detail, and familiarity with fraud detection tools or software are important, along with good communication skills and the ability to work in a team environment.
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Fraud Agent jobs near you
Infographic showing various Fraud Agent job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Group Director, Product Management - Global Fraud, Identity & Account Protection

Oakland, CA • On-site

Walmart
Retail • 10K+ employees
Learn more about Walmartexternal

$254K - $481K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,684 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Walmart is seeking a visionary and highly strategic Group Director, Product Management – Global Fraud, Identity & Account Protection to define and lead the future of trust, safety, and commerce across our global ecosystem. This leader will own the product strategy, roadmap, and execution for a portfolio spanning fraud prevention, account protection, identity management, and risk intelligence across Walmart, Sam's Club, Mexico, Central America, and future international markets.
This is the most senior people leadership role in Product Management below Vice President, responsible for governing a complex portfolio of products that protect customers, members, merchants, and the business from evolving fraud threats while enabling frictionless commerce at global scale.
The successful candidate will lead a growing organization of Product Managers and Product Leaders, establish a unified global strategy across a historically fragmented landscape of solutions, and build the next generation of fraud and identity capabilities that support emerging technologies, including AI-driven and agent-to-agent commerce. What you'll do...
Define the Global Fraud, Identity, and Account Protection Strategy 
  • Own the long-term vision, strategy, and product portfolio for fraud prevention, account integrity, identity management, and trust platforms across Walmart's global markets. 
  • Expand and evolve Walmart's existing U.S. fraud capabilities into a scalable global platform supporting Walmart International, Sam's Club, Mexico, Central America, and future markets. 
  • Develop multi-year product strategies that balance customer experience, business growth, operational efficiency, compliance requirements, and risk mitigation. 
  • Drive executive alignment on strategic priorities, investment decisions, and portfolio outcomes. 
  • Establish success metrics, business cases, and resource allocation frameworks for large-scale initiatives across the portfolio. 
Build the Future of Trust and Commerce 
  • Lead the development of modern fraud prevention capabilities addressing payments, transactions, cart, checkout, account creation, and financial services. 
  • Define global strategies for account trust, identity verification, account takeover prevention, and customer authentication. 
  • Build scalable solutions supporting emerging account models, including linked accounts, Walmart+ sharing, business purchasing permissions, delegated access, and enterprise workflows. 
  • Create frameworks and capabilities to manage increasingly complex cross-border transactions and international risk patterns. 
  • Anticipate future threats and opportunities by preparing Walmart's trust platform for AI-powered commerce and agent-to-agent transactions. 
Govern a Complex Product Portfolio 
  • Lead product portfolio governance across multiple interconnected product families. 
  • Ensure roadmap alignment, platform interoperability, dependency management, and scalable architecture decisions. 
  • Guide product discovery, experimentation, validation frameworks, and customer-centered innovation. 
  • Oversee product lifecycle management from concept through MVP, rollout, adoption, and global scaling. 
  • Evaluate technical and operational risks while balancing innovation with platform stability and compliance requirements. 
Lead Through Data, AI, and Innovation 
  • Champion data-driven decision making, experimentation, and insight-led prioritization across the organization. 
  • Advance the adoption of AI-powered product development practices and responsible AI governance. 
  • Drive innovation by identifying emerging technologies, industry trends, and disruptive opportunities in fraud, identity, risk management, and digital trust. 
  • Partner with engineering, data science, analytics, and business leaders to unlock new capabilities and accelerate product outcomes. 
Build and Develop a World-Class Product Organization 
  • Lead and grow a high-performing team of Product Directors, Senior Managers, and Product Managers. 
  • Coach and develop leaders in product strategy, execution excellence, stakeholder management, and organizational leadership. 
  • Build organizational capability, succession readiness, and long-term talent pipelines. 
  • Foster a culture of accountability, innovation, continuous learning, and customer obsession. 
  • Establish product management best practices, operating mechanisms, and standards that scale across the organization. 
Influence Across the Enterprise 
  • Build trusted partnerships across Engineering, Design, Analytics, Risk, Payments, Financial Services, Operations, Legal, Compliance, and Business organizations. 
  • Communicate complex strategies through compelling, data-driven narratives that influence executive stakeholders and drive alignment. 
  • Shape Walmart's competitive positioning through strategic partnerships, industry engagement, and market intelligence. 
What You'll Bring… 
Preferred Qualifications 
  • Bachelor's degree in Computer Science, Engineering, Business, or related field and 12+ years of product management experience, OR equivalent experience. 
  • 10+ years of experience building and scaling eCommerce fraud, payments risk, identity, account protection, or trust and safety platforms. 
  • Experience leading large, cross-functional product organizations and managing leaders. 
  • Proven success defining and executing multi-year product strategies for complex, platform-based products. 
  • Experience influencing executive stakeholders and driving enterprise-wide alignment. 
  • Strong analytical and business acumen with experience managing large-scale investments and portfolio decisions. 
  • Deep expertise in fraud prevention, identity verification, account security, payments risk, and trust platforms. 
  • Experience operating global products across multiple markets, regulatory environments, and customer segments. 
  • Knowledge of account takeover prevention, authentication, digital identity, linked account management, and customer trust frameworks. 
  • Experience building platforms that support cross-border commerce and international transactions. 
  • Experience applying AI, machine learning, and advanced analytics to fraud detection and risk management. 
  • MBA or advanced degree preferred. 
Leadership Expectations 
  • Respect the Individual - Build high-performing, inclusive teams where associates feel valued, supported, and empowered to do their best work. Invest in talent development through coaching, mentorship, feedback, and meaningful growth opportunities while fostering strong partnerships across the enterprise. 
  • Act with Integrity - Model Walmart's values through ethical decision-making, transparency, accountability, and compliance. Create an environment where associates are comfortable raising concerns and where business outcomes are achieved in a manner consistent with our culture and values. 
  • Serve Our Customers and Members  - Put customers and members at the center of every decision. Balance trust, safety, and risk management with seamless experiences that enable growth while delivering value and maintaining confidence in Walmart's platforms. 
  • Strive for Excellence  - Continuously raise the bar through innovation, learning, experimentation, and operational rigor. Drive adoption of emerging technologies and challenge the organization to build the future of trusted digital commerce. 
Why This Role Matters 
This is a unique opportunity to define and scale Walmart's global fraud and identity strategy at one of the world's largest retailers. The leader in this role will help shape the future of trusted commerce, protect millions of customers and members worldwide, and build the foundational platforms that enable the next generation of AI-powered and agent-driven transactions.  The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.  
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $254,000.00 - $481,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 15 years’ experience in product management. Option 2: 17 years’ experience in product management or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration or related area and 14 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science Primary Location... 850 Cherry Ave, San Bruno, CA 94066-3031, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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