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Fraud Agent Jobs (NOW HIRING)

United Community Bank

Fraud Agent II

Greenville, SC · On-site

$38K - $57K/yr

Overview Fraud Agent II is responsible for handling more complex and higher-risk fraud alerts across multiple banking channels, including alerts related to both consumer and commercial customers ...

United Community Bank

Fraud Agent II

Greenville, SC · On-site

$38K - $93K/yr

Fraud Agent II is responsible for handling more complex and higher-risk fraud alerts across multiple banking channels, including alerts related to both consumer and commercial customers, while ...

United Community Bank

Fraud Agent II

Greenville, SC · On-site

$14.50 - $19.50/hr

Overview Fraud Agent II is responsible for handling more complex and higher-risk fraud alerts across multiple banking channels, including alerts related to both consumer and commercial customers ...

United Community Bank

Fraud Agent I

Blairsville, GA · On-site

$18/hr

Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious activity across multiple banking channels to determine whether there is confirmed or suspected fraud ...

United Community Bank

Fraud Agent I

Greenville, SC · On-site

$18/hr

Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious activity across multiple banking channels to determine whether there is confirmed or suspected fraud ...

United Community Bank

Fraud Agent I

Blairsville, GA · On-site

$13.50 - $18.25/hr

Overview Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious activity across multiple banking channels to determine whether there is confirmed or suspected ...

United Community Bank

Fraud Agent I

Greenville, SC · On-site

$18 - $24.33/hr

Overview Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious activity across multiple banking channels to determine whether there is confirmed or suspected ...

United Community Bank

Fraud Agent I

Greenville, SC · On-site

$14.50 - $19.50/hr

Overview Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious activity across multiple banking channels to determine whether there is confirmed or suspected ...

United Community Bank

Fraud Agent I

Blairsville, GA · On-site

$18 - $24.33/hr

Overview Fraud Agent I is responsible for reviewing Verafin alerts and analyzing potentially suspicious activity across multiple banking channels to determine whether there is confirmed or suspected ...

Whatnot

Fraud Agent

Phoenix, AZ · On-site

$15.50 - $20.50/hr

Role We are looking for a Fraud Agent to investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform. You will proactively identify potential fraud patterns and sources to ...

FV Demo Company

Fraud Agent

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership, recently to our Operations Center and Customer Experience team. Our goals this year include an ...

FV Demo Company

Fraud Agent

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership, recently to our Operations Center and Customer Experience team. Our goals this year include an ...

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Fraud Agent information

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How much do fraud agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for fraud agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

How does a fraud agent typically collaborate with other departments to prevent and resolve fraud cases?

Fraud Agents frequently work alongside departments such as customer service, risk management, and IT security to identify, investigate, and resolve fraudulent activities. Effective communication is essential, as Fraud Agents must relay findings and coordinate responses with these teams to ensure swift action and prevent further losses. They may also participate in cross-functional meetings or briefings to share trends and best practices. This collaborative approach not only helps resolve individual cases but also strengthens overall organizational defenses against fraud.

What are the key skills and qualifications needed to thrive as a fraud agent, and why are they important?

To thrive as a Fraud Agent, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with fraud detection software, case management systems, and data analysis tools is typically required. Excellent communication, problem-solving abilities, and discretion set top performers apart in this role. These skills are crucial for accurately identifying fraudulent activity, minimizing financial losses, and maintaining trust with clients and stakeholders.

What is the difference between Fraud Agent vs Fraud Investigator?

AspectFraud AgentFraud Investigator
CredentialsTypically requires basic fraud detection certifications or relevant experienceOften requires specialized certifications like CFE (Certified Fraud Examiner)
Work EnvironmentCustomer service settings, call centers, or retail environmentsForensic or corporate settings, often involving detailed investigations
Employer & IndustryFinancial institutions, insurance companies, retailFinancial services, law enforcement, corporate security
Search & Comparison IntentUnderstanding entry-level fraud rolesIn-depth investigation and forensic analysis

Fraud Agents typically handle initial fraud detection and customer interactions, while Fraud Investigators conduct detailed investigations into complex cases. Both roles require knowledge of fraud prevention, but Fraud Investigators often have specialized certifications and perform more in-depth analysis.

How much do fraud agents make?

Fraud agents typically earn between $30,000 and $60,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced agents with specialized skills can earn higher salaries and bonuses. The role often requires strong attention to detail and knowledge of fraud detection tools.

Is working in fraud a good career?

Working as a fraud agent involves investigating and preventing financial crimes, requiring skills in analysis, attention to detail, and knowledge of fraud detection tools. It can offer stable employment with opportunities for advancement, but the job may involve high-pressure situations and irregular hours. Overall, it can be a rewarding career for those interested in security and compliance fields.

What does a fraud agent do?

A fraud agent investigates and detects fraudulent activities, such as identity theft, credit card fraud, or false claims, often using data analysis and fraud detection tools. They review transactions, gather evidence, and work with law enforcement or financial institutions to prevent and resolve fraud cases.

What qualifications do I need to work in fraud agent?

To work as a fraud agent, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in fields like criminal justice, finance, or cybersecurity. Strong analytical skills, attention to detail, and familiarity with fraud detection tools or software are important, along with good communication skills and the ability to work in a team environment.
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Cities with the most Fraud Agent job openings:

What states have the most Fraud Agent jobs?

States with the most job openings for Fraud Agent jobs include:

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For Fraud Agent jobs, the most frequently searched job titles are:

Fraud Agent jobs near you
Infographic showing various Fraud Agent job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Fraud Agent II

Greenville, SC • On-site

United Community Bank
Commercial Banking • 11 - 50 employees
Learn more about United Community Bankexternal

$38K - $57K/yr

Full-time

Re-posted 20 days ago

Job description

Overview
Fraud Agent II is responsible for handling more complex and higher-risk fraud alerts across multiple banking channels, including alerts related to both consumer and commercial customers, while supporting real-time fraud prevention and customer protection efforts. This role performs advanced alert review, prioritizes time-sensitive and high-risk activity, and engages customers through inbound and outbound communication to mitigate potential losses. With an understanding of the unique risk profiles and transaction behaviors associated with commercial accounts, Fraud Agent II evaluates more sophisticated fraud scenarios and applies enhanced scrutiny when reviewing business-related activity. Serving as a key resource within Fraud Operations, the Fraud Agent II applies strong analytical and decision-making skills to assess risk, support escalations, and provide guidance to junior team members, while contributing to the identification of emerging fraud trends and ensuring consistent, accurate, and compliant handling of fraud alerts and customer interactions.
What You'll Do
  • Fraud Monitoring & Detection
    • Review and work complex fraud alerts generated in Verafin, assessing risk, prioritizing alerts and determining appropriate next steps.
    • Create and assign cases within the Verafin platform to fraud investigators for review and resolution, ensuring all decisions and documentation are completed accurately.
    • Conduct timely review and escalation of Q2 Sentinel and Patrol alerts to ensure rapid identification, investigation, and mitigation of potential fraud risks.
    • Review high-risk mobile deposits in Ensenta to validate deposit legitimacy and identify red flags.
    • Review ATM deposits for potential fraud indicators and act in accordance with bank procedures.
    • Conduct Early Warning System (EWS) reviews as part of investigations or account assessments to identify elevated risk factors or account misuse.
    • Identify patterns, anomalies, or trends in alert activity and escalate systemic or emerging risks to the Fraud Agent Team Lead or Fraud Operations leadership.
  • Customer Interaction
    • Make outbound calls to customers to verify activity, gather information, or mitigate potential fraud losses in real time.
    • Handle inbound return calls from customers, branches or the Contact Center, communicating with internal staff regarding previously opened cases involving suspected fraud or high-risk customer concerns.
    • Provide clear, empathetic communication when speaking with customers, impacted by fraud, guiding them through necessary steps and setting expectations.
    • Deliver timely updates and next steps to customers as investigations progress or immediate decisions are required.
    • Balance customer interaction with alert resolution, ensuring both service and risk mitigation objectives are met.
  • Customer Protection & Account Security
    • Perform immediate protective actions for customers impacted by fraud, including but not limited to:
    • Disabling online banking access
    • Restricting or freezing accounts
    • Placing holds on checks
    • Evaluate the appropriateness of protective measures based on risk level and customer impact
    • Document all protective measures taken and ensure proper follow-through according to bank policy.
    • Educate customers on security best practices, fraud prevention measures, and tools available through the bank to reduce future risk, particularly following high-risk or attempted fraud events.
  • Collaboration
    • Serve as a resource for Fraud Agent I team members by providing guidance on alert handling, decision-making, and escalation pathways
    • Work with the Fraud Agent Team Lead to escalate urgent, high-risk, or large dollar fraud events.
    • Partner with internal departments-such as Branch Banking, Online Banking, Card Services, Deposit Operations, and the Contact Center-to gather information, resolve customer concerns, and support investigations.
    • Provide timely communication observed fraud trends, emerging risks, or process gaps to leadership and support continuous improvement efforts.
  • Compliance
    • Ensure all actions taken are compliant with internal policies, regulatory requirements, and industry best practices.
    • Maintain thorough, accurate records of investigations, customer interactions, and account restrictions within Verafin and other internal systems.
    • Apply strong knowledge of applicable regulations when making decisions, particularly in more complex or ambiguous situations.
  • Performance Expectations
    • Ability to manage a high volume of complex and high-risk fraud alerts while maintaining accuracy and attention to detail.
    • Timely review, prioritization, and disposition of alerts in accordance with established service level agreements (SLAs), with a focus on real-time response to high-risk activity.
    • Demonstrated ability to effectively prioritize and triage alerts based on risk level, urgency, and potential customer or bank impact.
    • Strong, independent decision-making in moderately complex to complex situations, with appropriate use of escalation channels.
    • Effective handling of inbound and outbound customer interactions, including escalated or sensitive situations, while maintaining professionalism and empathy.
    • Accurate, thorough, and audit-ready documentation of alert activity, customer interactions, and account actions with minimal rework required.
    • Proactive identification of patterns, anomalies, or emerging fraud trends, with timely communication to leadership.
    • Ability to support escalation handling and provide guidance to Fraud Agent I team members.
    • Maintenance of assigned alert queues to prevent backlog and ensure adherence to aging thresholds.
    • Consistent adherence to regulatory requirements, internal policies, and risk management standards.
    • Contribution to process improvement efforts, including identification of control gaps or efficiency opportunities.
  • Compliance Training: Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
  • Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Requirements For Success
  • High school diploma or equivalent.
  • Minimum of 3+ years of experience in banking, financial services, fraud investigations, risk, or related field.
  • Required Skills:
    • Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and higher-risk activity.
    • High attention to detail and accuracy in complex alert review and documentation.
    • Excellent communication skills, including handling escalated or sensitive customer interactions.
    • Strong judgment and decision-making skills in moderately complex to complex situations.
    • Ability to prioritize and manage high-risk, time-sensitive alerts effectively.
    • Advanced proficiency with fraud platforms, case management systems, and Microsoft Office applications.
    • Advanced working knowledge of applicable regulations, including:
    • Regulation E
    • NACHA rules
    • Regulation CC
    • Card network rules
    • BSA/AML/OFAC requirements
    • UCC
    • Elder Abuse
  • Preferred Skills:
    • Experience with Verafin, Ensenta, EWS, or similar fraud platforms.
    • Familiarity with ServiceNow or other case management systems.
    • Working knowledge of core banking platforms and systems such as Director, Wires, ACH, Debit Cards, Online Banking, and Research/Returns.

Conditions of Employment
  • Must be able to pass a criminal background & credit check
  • This is a full-time, non-remote position that requires schedule flexibility to work evenings and weekends as needed.

FLSA Status: Non-Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
USD $38,769.00 - USD $57,876.00 /Yr.

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