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Fpl Energy Customer Service information

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How much do fpl energy customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for fpl energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an FPL Energy Customer Service representative?

FPL Energy Customer Service representatives are professionals who assist customers of Florida Power & Light (FPL) with their energy-related needs. They handle inquiries about billing, service interruptions, account management, and energy-saving programs. These representatives also help resolve complaints, process service requests, and provide information about new services or outages. Their goal is to ensure a positive customer experience and reliable access to energy services.

What are the key skills and qualifications needed to thrive as an FPL Energy Customer Service representative?

To thrive as an FPL Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and utility billing platforms is highly beneficial. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer inquiries, high customer satisfaction, and smooth daily operations in a fast-paced utility environment.

What are some common challenges faced by FPL Energy Customer Service representatives, and how are they supported in addressing them?

FPL Energy Customer Service representatives often handle high call volumes, complex billing inquiries, and customers experiencing power outages or service disruptions. These challenges require strong problem-solving skills, empathy, and the ability to stay calm under pressure. Representatives are supported through comprehensive training programs, regular coaching sessions, and access to a knowledge base and escalation resources. Additionally, teams often collaborate closely, allowing members to share best practices and provide mutual support in resolving difficult cases.

What is the difference between Fpl Energy Customer Service vs Fpl Energy Technical Support?

AspectFpl Energy Customer ServiceFpl Energy Technical Support
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of energy systems
Work EnvironmentCall centers, office settings, customer interactionTechnical labs, field sites, troubleshooting environments
Employer & Industry UsageUtility companies, energy providersUtility companies, energy providers
Search & Comparison IntentCustomer support roles, service representativesTechnical support, troubleshooting specialists

Fpl Energy Customer Service primarily focuses on assisting customers with billing, account inquiries, and service issues. In contrast, Fpl Energy Technical Support involves resolving technical problems related to energy systems and infrastructure. Both roles are essential in the energy industry but differ in their technical requirements and daily tasks.

Do FPL Energy Customer Service jobs offer remote work?

FPL Energy Customer Service jobs are typically performed on-site at company offices or customer locations, as they often require direct interaction with customers and access to specific systems. Remote work options may be limited and depend on the company's policies and the specific role requirements.
More about Fpl Energy Customer Service jobs

What cities are hiring for Fpl Energy Customer Service jobs?

Cities with the most Fpl Energy Customer Service job openings:

What states have the most Fpl Energy Customer Service jobs?

States with the most job openings for Fpl Energy Customer Service jobs include:

What job categories do people searching Fpl Energy Customer Service jobs look for?

The top searched job categories for Fpl Energy Customer Service jobs are:

Fpl Energy Customer Service jobs near you
Infographic showing various Fpl Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Alliant Energy Customer Service Representative

InnoSource

Marshalltown, IA • On-site

$16.75/hr

Other

Medical, Dental, Life

Posted 3 days ago

New

Job description

Alliant Energy Customer Service Representative

Marshalltown, Iowa Hybrid Your home is your office! - Must Reside in Iowa Description

Dreaming of a Career Where You Can Make a Difference from Home? Join us as a Customer Service Representative!

Imagine waking up every day to a rewarding career that lets you help people, solve problems, and make an impact—all without ever leaving your home. At Alliant Energy/InnoSource, we believe in giving our team the tools and opportunities to grow professionally while enjoying the comfort and convenience of working out of your own home. If that sounds exciting to you, we want you on our team!

Location Requirement: Must reside in Iowa

Why This Role Will Change Your Career for the Better

This isn't just another customer service job. As a Customer Service Representative with InnoSource and Alliant Energy, you'll be joining a company that invests in your success and values your contributions. Here, you'll be the trusted voice for our client, a leading energy provider in the Midwest. Each day you will be interacting with customers, guiding them through their questions and making a real difference in their day.

Here's What You'll Love About Working With Us:

  • True Work-Life Balance: Say goodbye to commuting stress! Work from your home, with no office trips required. Your schedule will be predictable, and we offer opportunities for overtime if you're looking to boost your earnings.
  • Growth Opportunities: We don't just hire employees—we invest in your future. With training and mentorship, this job could be the career-launching move you've been waiting for.
  • A Supportive, Team-Oriented Culture: You'll be working with a group of motivated, friendly professionals who are committed to helping each other succeed. You're never on your own here!

Key Responsibilities

What You'll Be Doing Every Day:

  • Assisting Alliant Energy customers with service-related questions, billing inquiries, and resolving power outage issues. This may sometimes require de-escalating certain issues with customers in a professional manner.
  • Providing exceptional, friendly support over the phone—no sales required.
  • Navigating multiple systems while speaking with customers.
  • Collaborating with your teammates to ensure every customer gets the help they need.
  • Thriving in a fast-paced, dynamic environment where every day brings new challenges and rewards.

Requirements

Education and Experience – Alliant Energy Customer Service Representative

The Ideal Candidate for This Role:

  • Has at least 2 years of experience in customer service and is ready to apply their skills in a new and exciting way.
  • Thrives in a home work setting with a stable work history, and is passionate about providing outstanding service.
  • Holds a high school diploma or GED and is authorized to work in the United States.
  • Can be flexible for occasional mandatory overtime, especially during outages—because our customers count on us when it matters most.

Benefits & Pay

Why InnoSource is the Best Place for Your Career:

  • Comprehensive Benefits: Including health and life insurance, dental reimbursement, and more.
  • Your Home is Your Office: No commute, no traffic, just the comfort of working from your home.
  • Long-Term Career Potential: This role is more than just a job—it's the gateway to a bright future, with opportunities to grow.
  • $16.75/hour
  • Full time hours, 8 hour shifts between 7 a.m.- 7 p.m. M-F

Ready to take the next step in your career? Apply now and experience what it means to truly love where you work!

Apply