Floating Manager Jobs in Oregon (NOW HIRING)

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support.
If you're passionate about community impact, we invite you to join our team.
Purpose: (General description and summary)
The ICM Floating Clinician provides community-based interventions designed to stabilize and support high-need individuals on the Intensive Case Management (ICM) team in Multnomah and Washington County with an assertive engagement approach. The floating specialist works as part of the Intensive Case Management team to implement, monitor, and document services to individuals enrolled on this team from a trauma informed, DEI focused lens, connection to resources and peer supports, and demonstrate strong advocacy skills on participant's behalf. The ICM Floating Clinician will work in tandem with the clinical case managers and mental health clinicians to allow for increased contact and crisis response. The ICM Floating Clinician follows procedures, outcome goals, and reporting requirements as outlined by New Narrative's contract with Multnomah County and Washington County. Services are community-based including, but not limited to, outreaching participants at their residence, the hospital, in the community, and appointments with at least two-thirds of the case manager's time spent out of the office.
Environment:
This is primarily community-based outreach position where 60-75% of your time will be in the community in a mixture of direct care, coordination, skills training, transportation, or travel. You will be provided technology to support community-based work. Due to the nature of the work, you will be exposed to various weather conditions and expected to maintain outreaching unless directed otherwise by your supervisor. There is an office space at a clinic for administrative tasks and team meetings. This is a direct care role that requires in person contact with participants.
Accountabilities: (Responsibilities of the job)
Case Management
Purpose: (General description and summary)
The ICM Floating Clinician provides community-based interventions designed to stabilize and support high-need individuals on the Intensive Case Management (ICM) team in Multnomah County and Washington County with an assertive engagement approach. The case manager works as part of the Intensive Case Management team to implement, monitor, and document services to individuals enrolled on this team from a trauma informed, DEI focused lens, connection to resources and peer supports, and demonstrate strong advocacy skills on participant's behalf. The ICM Floating Clinician will work in tandem with the clinical case managers and mental health clinicians to allow for increased contact and crisis response. The ICM Floating Clinician follows procedures, outcome goals, and reporting requirements as outlined by New Narrative's contract with Multnomah County. Services are community-based including, but not limited to, outreaching to participants at their residence, the hospital, in the community, and appointments with at least two-thirds of the case manager's time spent out of the office.
Environment:
This is primarily community-based outreach position where 60-75% of your time will be in the community in a mixture of direct care, coordination, skills training, transportation, or travel. You will be provided with technology to support community-based work. Due to the nature of the work, you will be exposed to various weather conditions and expected to maintain outreaching unless directed otherwise by your supervisor. There is an office space at a clinic for administrative tasks and team meetings. This is direct care role that requires in person contact with participants.
Accountabilities: (Responsibilities of the job)
Case Management
Case Management and Direct Therepeutic Services
ICM Floating Clinician will work collaboratively with Mental Health Clinicians, Clinical Case managers, and participants to create and implement the participant's individual service plan. The ICM team provides comprehensive wrap around services through inter-disciplinary care to assist individuals to meet their basic needs, promote safety, accomplish goals, as outlined in the collaborative treatment plan, and attain the highest level of independence possible. These services included coordination of care, skills training, case management, behavioral health counseling, psychotherapy and connection to local benefits, coordination with medical providers (and other providers as needed) and assisting participants in meeting basic IADL needs. Number of contacts are weekly and community based in combination with coordination with providers and integrated team.

• Assist participants in connecting to resources and maintaining resources needed to achieve goals set in the individual service and support plan, including SSI/SSDI, SNAP, vital documents, ID, etc.

• Advocate for and with participants.

• Provide transportation using company vehicle as needed to/from appointments to ensure connection and access to resources, as well as skills training opportunities in the community, etc.

• Monitor, coordinate, and document all agency services.

• Develop relationships with providers and stakeholders to facilitate service provision

• Have regular, frequent contact with consumers and identified providers/supports.

• Monitor medication distribution, assist with prescriber visits.

• Coordinate with external providers and natural supports for participant's wellness, including PCP/medical, money management services, ENCC, FD, prescribers, other community providers, and intervene as necessary with landlords and other community stakeholders to encourage housing stability.

• Connect participants to cultural resources as applicable

• Regular documented coordination with integrated team

• Assess the strengths and service needs of each consumer.

Skills Training

• In collaboration with participants, identifying functional barriers as well as other skills training needs (ie. ADLs, iADLs), creating agreed upon plan to achieve goals.

• Addressing other identified skills training needs in collaboration with other providers (ie. Community integration, interpersonal effectiveness, budgeting, medication management, regulation/coping, safety, etc.)

• Collaborates closely with other team members to incorporate appropriate interventions into each participant's service plan.

• Utilize MI, assertive engagement, and other therapeutic modalities to build recovery and symptom management strategies.

Crisis Prevention and Intervention

• Work proactively with individuals to avoid use of crisis services and respond to crisis situations and utilize critical thinking skills to manage and prioritize needs.

• Situational awareness

• Utilize de-escalation practices and connect participants to emergency services as needed.

• Use trauma informed practices and DEI awareness and sensitivity.

• Coordinate respite referrals and entries as well as oversee respite stays.

• Complete all required documentation, including IRs, within 24 hours of crisis/incident.

• Monitor hospital contact through case management, care conferences, with heavy involvement in transition planning as well as visitation with participants while hospitalized.

• Minimize number of days spent using crisis/respite services by remaining closely involved in transition planning and proactive approach to crisis prevention.

• Communicate crisis interactions and subsequent needs of participants to the treatment team.

• Assess crisis level and implement Director's Designee Hold if required

Administration

• Document all participant contact within 72 hours of service delivery in Electronic Health Record.

• Utilize feedback informed treatment to provide outcome-informed care.

• Ensure ROIs and consents are up to date and obtain new paperwork as indicated.

• Document all meaningful interactions with participants according to policy and Oregon Administrative Rules

• Utilize outcomes based care tools and review regularly

• Participate in one-on-one supervision monthly to review interventions, documentation, and professional goal setting

• Attend and positively participate in required meetings, including weekly staff meetings and care coordination meetings with LMPs and other involved providers.

• Take point on delegated administrative tasks assigned by supervisor such as updating spreadsheets, conducting chart reviews for required forms, and tracking due dates for annual assessments and authorizations.

Team Configuration and Meetings:

• The team will coordinate daily and meets for 1-2 hour team meetings weekly to staff complex cases and plan services. Meetings are clinically focused and function as group supervision.

• New Narrative ICM Floating Clinician will report to the Intensive Services Program Manager.

Other General Expectations:

• Attend and positively participate in required meetings.

• Adhere to Confidentiality, Professional Ethics, and Dual Relationships per policy and Administrative Rule

• Uphold values and missions of New Narrative in all interactions.

• Pursue ongoing development of skills. A minimum of 16 hours on-going education, 12 of which must be in areas of mental health/dual recovery and four hours in cultural competency.

• Follow all corporate policies, procedures, and protocols.

• Maintain current Oregon Driver's License.

• Follow through on all directives and instructions.

• Maintain security of all corporate interests.

• Maintain CPR and First Aid Certificate.

• Maintain QMHP or alternative level of certification (CSWA/LCSW)

• Utilize personal vehicle for role related travel

Positions Reporting: (Listing of job incumbents reporting into this position)
None
Education/Certificates/Licenses/Registration:
Qualified Mental Health Professional is required.
Core Competencies:

• Communication: Clear, direct, and concise. Keep people informed. Listen effectively to others.

• Teamwork: Effective at working in team situations.

• Utilizing available resources for personal wellness: Communicates with Supervisor or other designated New Narrative personnel to meet personal wellness and safety needs.

• Adaptability: Ability to modify or change service delivery as needed to best fit the needs of program participants and New Narrative values

• Analytical thinking: Attention to detail over sustained periods of time.

• Dependability: Counted on to follow through on commitments: at work each day and on time; work completed in a timely fashion.

• Aptitude: Ability to comprehend and apply new ideas, processes and procedures, or training.

• Demeanor: Remaining calm in crisis situation, empathetic, unbiased, non-judgmental and excellent peer model skills.

Experience/Qualifications:
A minimum of two years of experience in social work or related field preferred. Prior experience with SPMI, houseless population, and community-based services preferred. Spanish/English desirable. Applicants must possess the skills necessary to work independently. Understanding psychiatric medications and their use, administrative rules and other applicable laws and regulations, and thorough understanding of acceptable clinical practices and guidelines.
Mental Requirements:
Extensive mental activities required. Ex: Use of educated and clinical judgment, communicate thought clearly, maintain calm demeanor in crisis situations, be an empathetic and effective listener, flexible analytical and interpreting skills, etc. Ability to motivate others and remain consistently enthusiastic. Ability to self-regulate and independently manage emotions, stress, and burnout.
Impact:
New Narratives Intensive Case Management operations are an essential part of New Narrative's overall continuum of service and support. As a member of the ICM team, the specialist will help to ensure best practices, positive clinical outcomes, and quality of services from trauma informed, strength based, DEI lens
All of our job openings are located in Portland, Oregon, and the surrounding metro areas.