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Flexible Verint Jobs (NOW HIRING)

Calabrio

Account Executive - Central

Chicago, IL · Remote

$130K/yr

At Verint, we are revolutionizing the way organizations connect with their customers, and we ... disability and life insurance; flexible PTO; paid holidays and parental leave; tuition ...

Calabrio

Account Executive - Central

Chicago, IL · On-site +1

$130K/yr

At Verint, we are revolutionizing the way organizations connect with their customers, and we ... disability and life insurance; flexible PTO; paid holidays and parental leave; tuition ...

Calabrio

Account Executive - Central

Chicago, IL · On-site

$130K/yr

At Verint, we are revolutionizing the way organizations connect with their customers, and we ... disability and life insurance; flexible PTO; paid holidays and parental leave; tuition ...

Etech

Applicant must have flexible hours availability including Saturday and Sunday. (Campaign is 24/7) * ... Experience in CallMiner, Verint, Salesforce, Microsoft or other speech analytics software

Etech

Applicant must have flexible hours availability including Saturday and Sunday. (Campaign is 24/7) * ... Experience in CallMiner, Verint, Salesforce, Microsoft or other speech analytics software

Huntington

Business Systems Analyst Lead

Columbus, OH · On-site +1

$102K - $133K/yr

Be subject matter expert for the Verint Workforce Optimization suite. Must understand practices for ... flexible work arrangement. We're combining the best of both worlds: in-office and work from home.

New

Dow Jones

Analyst, Remittance Processing

Chicopee, MA · Hybrid

$45K - $60K/yr

Duties may include email, Verint account look up/transactions, report compilation and equipment ... flexible compensation to attract top talent. This pay range reflects our good faith estimate for ...

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Flexible Verint information

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How much do flexible verint jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for flexible verint in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.95 per hour, depending on experience, location, and employer.

How does working in a flexible Verint role impact collaboration with cross-functional teams?

In a Flexible Verint position, you will often collaborate closely with IT, operations, and customer service teams to optimize workforce management and improve customer engagement strategies. The flexible aspect of the role means you'll need to adapt to varying project requirements and communicate effectively across departments to implement Verint solutions. This collaborative environment helps you gain insights into different business functions and fosters strong problem-solving skills. Regular meetings and shared project goals are common, ensuring everyone stays aligned and contributes to successful outcomes.

What are the key skills and qualifications needed to thrive as a Verint Workforce Management Specialist, and why are they important?

To thrive as a Verint Workforce Management Specialist, you need expertise in workforce planning, data analysis, and experience with contact center operations, often supported by relevant experience or certifications. Familiarity with Verint Workforce Management software and related analytics tools is essential for handling scheduling, forecasting, and reporting functions. Strong problem-solving abilities, attention to detail, and effective communication help you collaborate with teams and optimize workforce strategies. These skills are crucial for ensuring efficient operations, meeting service level goals, and improving overall organizational performance.

What is the difference between Flexible Verint vs Customer Service Representative?

AspectFlexible VerintCustomer Service Representative
Required CredentialsBasic computer skills, training on Verint softwareHigh school diploma or equivalent, customer service training
Work EnvironmentCall centers, remote or on-site, using Verint for call monitoringCall centers, retail, or service settings, interacting directly with customers
Industry UsageContact centers across various industries, focusing on call monitoring and analyticsCustomer-facing roles in retail, telecom, finance, and more

Flexible Verint roles typically involve using Verint software for call monitoring and analytics, often in a remote or flexible setting. Customer Service Representatives focus on direct customer interactions and may use Verint tools for performance tracking. Both roles are common in contact centers but differ mainly in their focus—software and analytics versus direct customer engagement.

What is a flexible Verint job?

Flexible Verint jobs refer to roles that involve working with Verint, a leading provider of customer engagement and workforce optimization solutions, with flexible work arrangements. These positions can include remote work, flexible hours, or hybrid schedules, allowing employees to better balance their professional and personal lives. Job titles may include positions in software development, customer support, consulting, or sales, all focused on implementing or supporting Verint’s products and services.
What cities are hiring for Flexible Verint jobs? Cities with the most Flexible Verint job openings:
What are the most commonly searched types of Verint jobs? The most popular types of Verint jobs are:
What states have the most Flexible Verint jobs? States with the most job openings for Flexible Verint jobs include:
Flexible Verint jobs near you
Infographic showing various Flexible Verint job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,987 per year, or $19.7 per hour.

Senior Manager, Scheduling Workforce

PharMerica

Louisville, KY • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

PharMerica rating

6.6

Company rating: 6.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

66th of 112 rated pharmacies

Job description

Our Company

PharMerica

Overview

PharMerica, a part of Brightspring Health Services, is a longterm care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

We are a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!

PharMerica is seeking a detail-oriented and operationally strong Workforce Management Scheduling Senior Manager to own the pharmacy operations workforce execution and optimization product and manage the four-person product scheduling team. This role is responsible for leading end-to-end scheduling strategy, intraday schedule management through the team, and executing workforce optimization using the Verint Workforce Management tool and Verint Operations Manager deployment.

The Manager will partner closely with Senior Pharmacy Operations Leadership, HR, and Analytics teams to drive optimal staffing coverage, schedule efficiency, and real-time adherence to service across pharmacy operations.

This role oversees execution, operational excellence, and continuous improvement of scheduling practices, while leveraging workforce management technology, automation, and reporting to improve accuracy, efficiency, and workforce utilization.

Remote Opportunity. May reside anywhere within the Continental USA.

Schedule: Monday through Friday, hours per business needs.

The ideal candidate will have 5+ years of Workforce Management experience in scheduling, intraday management, or workforce operations with 3+ years of Workforce Management direct leadership experience

Benefits and perks for You! 

  • Medical, Dental, Vision insurance
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
  • Tuition discounts & reimbursement
  • 401(k) 
  • Company Paid Time Off*
  • Shift Differential 
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs 

*Benefits may vary by employment status 

Responsibilities
  • Owns the end-to-end scheduling process for pharmacy operations, including long-term schedule planning, daily schedule optimization, and intraday adjustments using the Verint Workforce Management product
  • Manages real-time schedule adherence, staffing adjustments, and intraday workforce decisions to meet operational demand and service level targets through the scheduling team
  • Utilizes Verint Operations Manager to monitor real-time performance, queue health, and staffing alignment across pharmacy workflow
  • Manages shift bids, time-off requests, exceptions, and schedule exceptions in alignment with business rules and labor requirements through the scheduling team
  • Drives adherence and attendance management processes in collaboration with Operations leadership through the scheduling team
  • Monitors key KPIs including schedule adherence, shrinkage, occupancy, service levels, and productivity metrics
  • Identifies scheduling inefficiencies and implement process improvements to increase coverage accuracy and operational efficiency through the scheduling team
  • Supports configuration and maintenance of scheduling rules, queues, and operational parameters within Verint (in partnership with system administrator)
  • Collaborates cross-functionally with Pharmacy Operations, HR and IT to ensure scheduling alignment with business needs through the scheduling team
  • Supports reporting and analysis efforts by delivering scheduling insights, trends, and recommendations to senior Pharmacy Operations leadership
  • Ensures compliance with labor policies, pharmacy operational requirements, and workforce governance standards
  • Participates in workforce management initiatives such as process improvements, tool enhancements, and operational standardization
  • Leading the scheduling team through career development and execution to workforce management deliverables
Qualifications

Required Qualifications

  • Bachelor's degree in Business, Operations Management, Healthcare Administration, Workforce Management, or related field
  • 5+ years of Workforce Management experience in scheduling, intraday management, or workforce operations
  • 3+ years of Workforce Management direct leadership experience
  • Deep understanding of WFM platforms and telephony systems; Verint preferred
  • Strong understanding of scheduling principles including shrinkage, staffing ratios, service levels, and adherence management
  • Experience in real-time workforce monitoring and intraday decision-making
  • Strong analytical and problem-solving skills with the ability to interpret operational data and trends
  • Experience working in a fast-paced operational environment (pharmacy, healthcare, or contact center preferred)
  • Strong communication and stakeholder management skills
  • Ability to manage multiple priorities in a high-volume, time-sensitive environment

Preferred Qualifications

  • Master's degree in related field
  • Prior pharmacy or healthcare operations experience
  • Exposure to predictive analytics, automation, or AI-assisted workforce tools
  • Experience with Verint Operations Manager
About our Line of BusinessPharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.Employment Type: FULL_TIME

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