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Flex Schedule Remote Cx Jobs (NOW HIRING)

Framebridge

CX Customer Advocacy Agent, San Marcos, TX

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX ... During peak periods, flex into other channels as needed to maintain service levels and uphold our ...

Conduent, Inc.

Director, GTM Product Management (CX)

Florham Park, NJ · On-site +1

$243K - $255K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote work: Enjoy the convenience of working from home and maximize your time. * Flexible Working ... Flex the times you work during the day, allowing you to balance your home life and work. Working ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys ... Architect integrations with CRM, ServiceNow, Epic, Cerner, scheduling, claims, billing, identity ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys ... Architect integrations with CRM, ServiceNow, Epic, Cerner, scheduling, claims, billing, identity ...

GIA Legacy Planning

Flexible Hours-You create your schedule Compensation: 100% Uncapped Commission-Based About Us: W ... flex your entrepreneurial mindset, the opportunity is here. Self-leadership is key-you'll be ...

GIA Legacy Planning

Flexible Hours-You create your schedule Compensation: 100% Uncapped Commission-Based About Us: W ... flex your entrepreneurial mindset, the opportunity is here. Self-leadership is key-you'll be ...

GIA Legacy Planning

Flexible Hours-You create your schedule Compensation: 100% Uncapped Commission-Based About Us: W ... flex your entrepreneurial mindset, the opportunity is here. Self-leadership is key-you'll be ...

GIA Legacy Planning

Flexible Hours-You create your schedule Compensation: 100% Uncapped Commission-Based About Us: W ... flex your entrepreneurial mindset, the opportunity is here. Self-leadership is key-you'll be ...

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How much do flex schedule remote cx jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for flex schedule remote cx in the United States is $49.57, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $62.02 per hour, depending on experience, location, and employer.

What is a flex schedule remote CX?

A Flex Schedule Remote Cx refers to a customer experience (Cx) professional who works remotely with a flexible schedule. This means they help customers via phone, email, chat, or other channels, but are not required to work traditional office hours. Instead, they can often choose their own working times, making it ideal for those needing work-life balance or non-standard hours. The role focuses on resolving customer issues, answering questions, and ensuring a positive customer experience, all while working from home or another remote location.

What are the key skills and qualifications needed to thrive as a flex schedule remote CX?

To thrive as a Flex Schedule Remote CX Representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk or Salesforce, live chat tools, and ticketing systems is typically required. Self-motivation, time management, and the ability to work independently are vital soft skills in a remote, flexible environment. These competencies ensure responsive, high-quality customer interactions and enable success despite varying schedules and limited supervision.

What are common challenges faced when working in a flex schedule remote CX role, and how can they be managed?

Working in a Flex Schedule Remote Customer Experience (Cx) role offers flexibility but can present challenges such as maintaining clear communication with teammates across different time zones and managing work-life boundaries. To address these, it's important to leverage collaboration tools, set regular check-ins, and establish clear expectations with both team members and supervisors. Additionally, creating a dedicated workspace and structured daily routines helps maintain productivity and work-life balance. Many organizations also offer training and support to help remote Cx professionals stay connected and engaged.
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What cities are hiring for Flex Schedule Remote Cx jobs?

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What states have the most Flex Schedule Remote Cx jobs?

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Flex Schedule Remote Cx jobs near you
Infographic showing various Flex Schedule Remote Cx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $103,112 per year, or $49.6 per hour.

CX Customer Advocacy Agent, San Marcos, TX

Framebridge

San Marcos, TX • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Framebridge rating

5.5

Company rating: 5.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Title
CX Customer Advocacy Agent, San Marcos, TX
Job Description
Customer Advocacy Agent
Location: San Marcos, TX
Salary Information: $18.00/hr
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love-big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines - ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
As a Customer Advocacy Agent on the Customer Experience Team, you will be the voice of the customer - helping them move through their custom framing journey and ensuring our brand's reputation by addressing issues that arise during the manufacturing process. You are a problem-solver who is passionate about every customer receiving an exceptional experience at Framebridge. This role is an active, on-floor position in our Henderson Operations Studio, bridging the operations team and customers through email communication to ensure the 100% happiness guarantee.
This role reports to the Manager, Customer Advocacy.
As a Framebridge Team Member, You Will
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
As Customer Advocacy Agent, You Will:
  • Provide proactive daily customer outreach, communicating necessary order changes and informing customers of production issues with care and clarity.
  • Work across Customer Advocacy inboxes - using daily guidance to navigate queues, escalate when needed, and ensure no customer receives a delayed response.
  • Monitor the @cxcustomeradvocates tag in Slack to answer questions and provide guidance to remote CX agents.
  • Serve as an active presence on the operations floor, bridging the operations team and customers to ensure the voice of the customer is represented at every step.
  • Collaborate with the operations team on high-priority orders - including fragile or high-value artwork, tight deadlines, and VIP customer requests.
  • Prepare and return unframed artwork to customers or retail locations in accordance with company standards.
  • Develop deep brand and product expertise to serve as a go-to resource for the operations team.
  • Attend bi-weekly 1:1s with the team lead and weekly team meetings to discuss workflow updates, strengths, areas for improvement, and new ideas.
  • Maintain a current understanding of changes within the company - including factory production procedures and CX organization updates.
  • During peak periods, flex into other channels as needed to maintain service levels and uphold our 100% happiness guarantee.

Who You Are:
  • 2+ years of experience in a customer service role.
  • Proactive, positive, and self-directed - you can take guidance and run with it independently.
  • Excellent verbal and written communication skills; you write with warmth, clarity, and professionalism.
  • A collaborative team player who thrives in a fast-paced, ever-changing environment.
  • Passionate about home, design, and the Framebridge mission - you genuinely care about the customer experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Benefits & Perks
  • Full medical, dental, and vision benefits
  • Generous retirement program - 401(k) and employer-funded pension plan
  • Parental leave and return program
  • Flexible Time Off and paid holidays
  • Framebridge employee Free Frame codes and discounts
  • Short-term disability and Life/AD&D Insurance
  • Employee Assistance Program (EAP)
  • Ongoing learning and development opportunities
  • Commuter benefits
  • Pet insurance
  • And more!

Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.
Equal Opportunity Employer
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions - including hiring, promotion, and advancement - are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.
Time Type
Full time
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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