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Group Programs Associate, Flex Time (non-exempt)

Why Join Us?:

The Group Services team focuses on welcoming and facilitating successful group visits for students, youth, and adults. Group Programs Associates are responsible for coordinating the arrival of school and adult groups to the museum and provide student and youth visitors with joyful and transformative experiences during art-making workshops. Spanish language fluency required. This is a flex-time role (up to 30 - 39 hours per week) and requires occasional availability for weekend, evening, and holiday hours. This role is primarily operational and administrative and includes opportunities to support programming. This position collaborates and reports to the Assistant Manager of Group Services, Sales and Group Services department.

Position type: This position will be covered by a Collective Bargaining Agreement with AFSCME-CWU.

Pay: The hiring hourly range for the position is $19.29-$23.75 based on experience. A .50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid- time off, and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program Free Telehealth and Employee Assistance Program. Free DAM Family Membership and many perks, free yoga for one. This position is based at the Denver Art Museum, which only has a pay-to-park option. Discounted parking is available. Free RTD Eco Pass. 

What You’ll Do

Group Reception

• Utilize visitor service skills by checking in and assisting museum visitors in a friendly and approachable manner, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience
• Act as a resource for questions relating to collections and museum programming
• Coordinate onsite reception for all youth and adult group visitors, including orientation, collection of payment, and organization of tours
• Serve as a role model for associates regarding customer service, compliance with procedures, and best practices
• Provide orientation to groups ages ECE-12th grade

Administrative

• Process group reservation requests in the museum’s ticketing system in a detailed and timely manner
• Manage phone, email, and in-person communications with teachers and organizations relating to requests for field trips and guided tours
• Make outbound confirmation calls to organizations and schools to confirm group and field trip reservations
• Stock, prep, and inventory art supplies and materials for workshop spaces
• Assist with special projects related to the department

Program Support

• Facilitate workshop classes for Early Childhood Education (ECE) through 12th grade audiences
• Assist groups in gallery spaces when needed

What We're Looking for

• Excellent customer service skills, organizational skills, and attention to detail
• Strong verbal and written communication skills and ability to communicate clearly and professionally with co-workers, teachers, and organization leaders
• Ability to communicate, collaborate, and work effectively with a wide variety of people
• Ability to work in a multi-tasking fast-paced environment subject to frequent interruption
• Knowledge of basic computer skills preferred
• Dynamic; able and willing to be flexible if changes arise
• Timely and accurate performance of the tasks required
• Self-starter while having the ability to ask questions as needed
• Spanish language fluency required
• Previous customer service experience preferred
• Experience leading youth programming (ECE - 12th grade) preferred

Work Environment

• Will be called upon to stand or move around the museum campus for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What to Expect from Our Hiring Process

We know that searching for a job can be stressful so we would like to give you an overview of the process.

• This role may require a phone/video screen and interview with the hiring manager held in-person at the DAM.

• Due to the high volume of applications, we are unable to respond to phone calls or emails regarding application status. Candidates selected for interviews will be contacted directly.
• Application Deadline: July 15, 2026.

Who We Are

At the Denver Art Museum, we are deeply committed to standing against discrimination, violence, and hate in all forms against any individual or group. And we remain focused on fostering inclusion, equal opportunity, and belonging inside and out.

The museum serves as a platform for creative expression and community well-being by collecting and presenting work by artists from diverse backgrounds, perspectives, and experiences, including those communities that have been historically underrepresented in museums. We give space to a wide range of artist voices by sharing the work of and collaborating with artists and creatives from all races, backgrounds, and identities.

We believe that art and creativity have the power to promote mutual understanding and highlight our shared humanity-connecting, inspiring, and empowering people and communities. The museum's board of trustees, volunteers, and staff remain committed to being an anti-racist organization and making the Denver Art Museum an inclusive and diverse place where everyone always feels welcome.