Fleet Operations Manager Jobs in Springfield, MA

Third Shift schedule:  Sunday, Monday, Tuesday, Wednesday, Thursday 10:30PM - 7:00AM

Responsible for managing fleet performance processes during overnight operations for an assigned region. This role has no direct reports and drives results through real-time monitoring, cross-functional coordination with Dispatch leadership, disciplined documentation, and timely follow-up on service and safety incidents. The position supports achievement of member satisfaction, productivity (PTA), and ERS response time targets. Key Relationships: 3rd shift Dispatch leadership, Fleet Operations leadership, field technicians, and Safety/Operations partners (as applicable).
What you will do:

• Partner with 3rd shift Dispatch leadership to support appropriate utilization of fleet resources and achievement of desired productivity/PTA. Engage at least monthly to review specific incidents and opportunities; document discussions and develop action plans when appropriate.
• Drive fleet member satisfaction results for the assigned region during 2nd and/or 3rd shift coverage.
• Monitor and oversee fleet areas to support achievement of ERS response time targets during 3rd shift.
• Coordinate operational processes in a fleet, dispatch, roadside assistance, logistics, or service environment.
• Respond to safety-related incidents; assist technicians with issues in the field; collect statements and pertinent incident details; and escalate per protocol when necessary.
• Ability to analyze service performance (e.g., member satisfaction, response time, PTA/productivity) and identify trends and opportunities.

Compensation:  The pay range for this position is $74,500 - $94,500 / year. Base pay offered will vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

What You Will Need

• Bachelor's Degree Business, Operations, Logistics or other related field required or
•   6-8 years of additional relevant experience required
• 4+ years Experience with fleet, emergency, and/or dispatch services  required and
• 2+ years Leadership experience  required and
• 2+ years Safety practices and incident-response expectations  required 

Licenses and Certifications

Active and valid driver’s license issued by only one state or jurisdiction required and DOT card pre-hire and as a current employee within 1 Year required.

Why AAA Northeast

Career Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast. 
Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families. 
Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success. 

What We Offer

• Award-Winning: We’ve been named as a Top Employer for the last 7 years 
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options. 
• Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period 
• Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually 
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more! 
• Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located. 
We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.