Fleet Operations Coordinator Jobs in Appleton, WI

POSITION SUMMARY
The Independent Contractor Fleet Manager is responsible for managing relationships, performance, retention, and operational success of assigned Independent Contractors. This position serves as the primary point of contact for ICs and works to ensure contractors are successful, profitable, and aligned with WEL's service expectations.
The Independent Contractor Fleet Manager partners closely with Customer Service, Planning, Safety, Maintenance, Recruiting, and Settlements to support contractor needs while maximizing fleet utilization, service performance, and revenue opportunities. This role is not a dispatch position. The focus is on engagement, business support, communication, revenue planning, safety, and overall contractor success.
ESSENTIAL FUNCTIONS
• Serve as the primary relationship manager for assigned Independent Contractors.
• Build strong working relationships through consistent communication, support, coaching, and problem resolution.
• Assist Independent Contractors in understanding their business performance, settlement information, operational opportunities, and available resources.
• Partner with Operations and Planning teams to develop revenue-generating load plans and preplans that support contractor profitability and network efficiency.
• Monitor fleet performance, utilization, revenue opportunities, service metrics, and operational trends to identify opportunities for improvement.
• Collaborate with Operations to proactively address service failures, delays, customer concerns, and operational disruptions.
• Work closely with Safety, Maintenance, Recruiting, and Settlements to resolve contractor issues and ensure a positive contractor experience.
• Educate and support contractors regarding WEL policies, procedures, programs, and Independent Contractor agreements.
• Assist contractors with questions related to settlements, deductions, rental programs, maintenance coordination, and operational processes.
• Promote safety initiatives, regulatory compliance, and company programs to assigned contractors.
• Monitor contractor retention and engagement, identifying risks and developing action plans to improve contractor satisfaction and longevity.
• Support onboarding efforts and assist new contractors during their transition into the fleet.
• Analyze contractor performance metrics and conduct regular business reviews with assigned contractors.
• Maintain accurate records and documentation related to contractor communications, performance discussions, and action plans.
• Collaborate with leadership on strategic initiatives designed to improve contractor retention, profitability, and service performance.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
Education:

• High School Diploma or equivalent; required
• Associate degree (Logistics, Business management, or relatable field); preferred

Experience:

• 2+ years of supervisor-related experience; required
• 1+ years in transportation preferred

Computer Skills:

• Knowledge of Microsoft Office Suite and Windows, preferred
• Ability to learn and use proprietary software.
• AS400 experience; a plus

Essential Skills:

• Ability to tolerate high stress situations in a fast-paced environment.
• Proactive, team orientated mindset with high level of self and team accountability.
• Strong attention to details, record keeping and follow-up.
• Able to work professionally with diverse group of people internally and externally.
• Ability to multitask, make quick decisions and manage time efficiently.
• Must be knowledgeable on DOT regulations and hours of service/logging requirements.

PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands
Lift/Carry
Push/Pull
Stand
F
10 lbs. or less
F
12 lbs. or less
F
Walk
F
11-20 lbs.
O
13-25 lbs.
O
Sit
C
21-50 lbs.
O
26-40 lbs.
O
Manually Manipulate
C
51-100 lbs.
N
41-100 lbs.
N
Reach Outward
F
Over 100 lbs.
N
Reach Above Shoulder
F
Climb
N
Crawl
N
Squat or Kneel
O
Bend
O
Other Physical Requirements
• Vision (Near, Distance, Color, Peripheral, Depth)
• Sense of Sound - normal
WORK ENVIRONMENT
An office environment in a controlled atmosphere building
WEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.