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Flagship General Manager Jobs in Reston, VA (NOW HIRING)

Flagship Carwash

Customer Service Advisor

Ashburn, VA · On-site

Site Manager, Assistant Site Manager, or Lube Manager (varies based on business need) DIRECT ... General knowledge of company policies and operational procedures Skills * Excellent communication ...

Flagship Carwash

Customer Service Advisor

Manassas, VA · On-site

Site Manager, Assistant Site Manager, or Lube Manager (varies based on business need) DIRECT ... General knowledge of company policies and operational procedures Skills * Excellent communication ...

Flagship Carwash

Customer Service Advisor

Leesburg, VA · On-site

Site Manager, Assistant Site Manager, or Lube Manager (varies based on business need) DIRECT ... General knowledge of company policies and operational procedures Skills * Excellent communication ...

Flagship Carwash

Customer Service Advisor

Manassas, VA · On-site

Site Manager, Assistant Site Manager, or Lube Manager (varies based on business need) DIRECT ... General knowledge of company policies and operational procedures Skills * Excellent communication ...

Flagship Carwash

Customer Service Advisor

Sterling, VA · On-site

Site Manager, Assistant Site Manager, or Lube Manager (varies based on business need) DIRECT ... General knowledge of company policies and operational procedures Skills * Excellent communication ...

Flagship Carwash

Customer Service Advisor

Ashburn, VA · On-site

Site Manager, Assistant Site Manager, or Lube Manager (varies based on business need) DIRECT ... General knowledge of company policies and operational procedures Skills * Excellent communication ...

Flagship Carwash

Crew Member

Springfield, VA · On-site

$12.50 - $16.50/hr

... manager direction * Assist in opening and closing duties, including basic maintenance checks and site organization * Perform general site cleaning and upkeep sweeping lots, emptying trash, and ...

Flagship Carwash

Crew Member - Express

Manassas, VA · On-site

$11.25 - $14.75/hr

... manager direction * Assist in opening and closing duties, including basic maintenance checks and site organization * Perform general site cleaning and upkeep sweeping lots, emptying trash, and ...

Flagship Carwash

Customer Experience Coordinator

Herndon, VA · On-site

$18.50 - $24.25/hr

Manage and resolve escalated customer complaints that exceed the vendor's scope, ensuring prompt ... Maintain confidentiality of customer information and adhere to data protection guidelines General ...

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Flagship General Manager information

See Reston, VA salary details

$31.2K

$67.7K

$114.4K

How much do flagship general manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for flagship general manager in Reston, VA is $67,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $77,000.00 per year, depending on experience, location, and employer.

What is a flagship general manager?

A Flagship General Manager is responsible for overseeing the operations, staff, and performance of a company’s main or most prominent retail location, known as the 'flagship' store. This role involves ensuring excellent customer service, implementing company policies, managing budgets, and driving sales to set standards for other locations. Flagship General Managers often serve as brand ambassadors, representing the company's image and values to customers and the broader community. They are tasked with maintaining high visual merchandising standards and leading large teams to achieve business goals.

What are some unique challenges faced by a flagship general manager compared to managing a standard retail location?

Flagship General Managers often encounter unique challenges such as overseeing larger teams, maintaining elevated brand standards, and serving as a showcase location for new products and corporate initiatives. They typically handle higher customer traffic and media attention, requiring strong crisis management and communication skills. Additionally, flagship stores may pilot new technologies or processes, meaning the General Manager must be adaptable and proactive in implementing changes while ensuring an exceptional customer experience.

What are the key skills and qualifications needed to thrive as a flagship general manager, and why are they important?

To thrive as a Flagship General Manager, you need strong leadership abilities, retail management experience, and a proven record in driving sales and operational excellence, often supported by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and data analytics tools is essential. Exceptional communication, problem-solving, and team-building skills help you inspire staff and deliver outstanding customer experiences. These skills are crucial for achieving financial targets, maintaining brand standards, and ensuring the overall success of a flagship location.

What is the difference between Flagship General Manager vs Store Manager?

AspectFlagship General ManagerStore Manager
CredentialsExperience in retail management, leadership skills, possibly a bachelor's degreeExperience in retail, customer service, leadership; often a high school diploma or associate degree
Work EnvironmentOversees large flagship stores, strategic planning, high-level decision makingManages daily store operations, staff, and customer service at individual store level
Employer & Industry UsageCommon in retail chains, luxury brands, and large department storesUsed across various retail sectors, including apparel, electronics, and specialty stores

The Flagship General Manager typically oversees large, flagship stores with strategic responsibilities, while the Store Manager handles daily operations at individual locations. The former requires broader experience and focuses on high-level management, whereas the latter concentrates on operational tasks and staff management.

What are popular job titles related to Flagship General Manager jobs in Reston, VA? For Flagship General Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Flagship General Manager jobs in Reston, VA look for? The top searched job categories for Flagship General Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Flagship General Manager jobs? Cities near Reston, VA with the most Flagship General Manager job openings:
Flagship General Manager jobs near you

Customer Service Advisor

Flagship Carwash

Ashburn, VA • On-site

Full-time

Re-posted 13 days ago

Flagship Carwash rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

44th of 363 rated vehicle maintenance

Job description

JOB TITLE:
Customer Service Advisor
FLSA STATUS:
Non-Exempt
JOB STATUS:
Full Time or Part Time
LOCATION:
Site
REPORTS TO:
Site Manager, Assistant Site Manager, or Lube Manager (varies based on
business need)
DIRECT/ INDIRECT REPORTS:
None
EFFECTIVE DATE:
6/1/2025
Position Overview
The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
Essential Functions (Other Duties as Assigned)
  • Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
  • Identify customer needs through open-ended questions and active listening
  • Educate customers on available wash and detail packages, highlighting features, benefits, and value
  • Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
  • Promote and sell memberships, including Fast Pass and Unlimited programs
  • Present and explain current promotions and incentives to encourage additional purchases
  • Assist customers with payment transactions at the kiosk and answer general inquiries
  • Overcome objections with professionalism and empathy to guide customers to the best solutions
  • Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
  • Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
  • Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
  • Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
  • Perform other duties as assigned to support the team and site performance

Education and Experience
  • High School Diploma or equivalent preferred, not required
  • Prior customer service or sale experience preferred, not required
  • Must be able to successfully pass a background check in accordance with company policies and applicable laws
  • Must be at least 16 years of age (or older where required by law or safety regulations)
  • Valid driver's license preferred (may be required depending on location and responsibilities)

Knowledge, Skills, and Abilities
Knowledge
  • Basic understanding of customer service principles and practices
  • Familiarity with point-of-sale systems
  • Awareness of Spotless Brands' wash services, detain offerings, and membership options
  • General knowledge of company policies and operational procedures

Skills
  • Excellent communication skills, including active listening and clear, persuasive speaking skills
  • Strong customer service and people skills; ability to build rapport quickly
  • Sales-minded with the ability to highlight value and drive conversions
  • Effective organizational and time management skills
  • Ability to multitask in a fast-paced, customer-facing environment

Abilities
  • Ability to work independently while remaining team focused
  • Ability to remain calm and professional under pressure or high-volume periods
  • Ability to adapt communication style to meet different customer needs and personalities
  • Ability to operate or learn to operate point-of-sale and kiosk systems
  • Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
  • Ability to work flexible hours, including evenings, weekends, and holidays

Physical Requirements
  • Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
  • Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
  • Ability to twist, carry, reach, push, and pull frequently
  • Ability to lift and carry 50 pounds without assistance for work-related materials
  • Ability to work outdoors and be efficient in all weather conditions
  • Ability to work on your feet in a fast-paced, physically active environment
  • Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
  • Use of personal protective equipment (gloves, eyewear, etc.. ) as required
  • Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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