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Fixed Ops Director Jobs (NOW HIRING)

Swickard Auto Group

Service Manager

Kahului, HI · On-site

$120K - $144K/yr

... of fixed ops leadership - you own CSI, absorption, team development, and the daily rhythm of a well-run service department • You build teams that perform through clear standards, direct coaching ...

Solera

Solutions Performance Manager

Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers). Data Analysis & Reporting * Monitor usage ...

Miller Hill Subaru

Service Porter

Hermantown, MN · On-site

$14.50 - $17.25/hr

Any other tasks requested of the service manager or fixed ops director to help the service department run smoothly Job requirements: * Excellent customer service skills: Porters must have a positive ...

Miller Hill Subaru

Service Porter

Hermantown, MN · On-site

$14.50 - $17.25/hr

Any other tasks requested of the service manager or fixed ops director to help the service department run smoothly Job requirements: * Excellent customer service skills: Porters must have a positive ...

Socket.dev

Service Manager

Kahului, HI · On-site

$120K - $144K/yr

... of fixed ops leadership -- you own CSI, absorption, team development, and the daily rhythm of a well-run service department * You build teams that perform through clear standards, direct coaching ...

New

Miller Hill Subaru

Service Porter

Hermantown, MN · On-site

$18/hr

Any other tasks requested of the service manager or fixed ops director to help the service department run smoothly Job requirements: * Excellent customer service skills: Porters must have a positive ...

Sanborn Chevrolet

Porter/Driver

Lodi, CA · On-site

$18 - $22/hr

Fixed Ops Director FLSA: Nonexempt, Hourly To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to ...

Solera

Account Manager, Dealer Solutions

Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps. * Build deep, trusted relationships ...

Cardinale Auto Group

Ford Technician

Oakland, CA · On-site

Contact our Fixed Ops Director for more information: Joe Hanson 916-412-2480 What We Offer * Health, Dental, and Vision offered after 90 days * Each year we look to provide the very best insurance we ...

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Fixed Ops Director information

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How much do fixed ops director jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for fixed ops director in the United States is $21.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What is a fixed ops director?

A Fixed Ops Director oversees the fixed operations departments of an automotive dealership, which typically include service, parts, and sometimes the body shop. Their main responsibilities are to ensure these departments run efficiently, maintain customer satisfaction, and drive profitability. They manage staff, set goals, monitor financial performance, and implement processes that improve productivity and service quality. The Fixed Ops Director plays a crucial role in the overall success of a dealership by optimizing non-sales operations and ensuring a seamless customer experience.

How does a fixed ops director typically collaborate with service and parts department teams to improve operational efficiency?

A Fixed Ops Director works closely with both the service and parts departments, overseeing daily operations and implementing strategies to streamline workflows. This often involves coordinating regular meetings, setting performance metrics, and fostering open communication to address challenges quickly. By aligning goals across departments and ensuring everyone follows standardized processes, the Fixed Ops Director helps improve customer satisfaction, reduce wait times, and increase profitability. Collaboration also includes training staff and introducing new technologies to enhance service delivery.

What are the key skills and qualifications needed to thrive as a fixed ops director, and why are they important?

To thrive as a Fixed Ops Director, you need extensive knowledge of dealership service, parts, and body shop operations, often supported by automotive management experience or relevant certifications. Familiarity with dealership management systems (DMS), inventory management software, and manufacturer warranty processes is crucial. Leadership, customer service orientation, and analytical thinking are standout soft skills for driving team performance and customer satisfaction. These skills and qualities ensure efficient operations, profitability, and a positive reputation for the dealership’s fixed operations department.

What is the difference between Fixed Ops Director vs Service Manager?

AspectFixed Ops DirectorService Manager
Primary ResponsibilitiesOversees all fixed operations including service, parts, and body shop departmentsManages daily service department operations and customer service
Required CredentialsExperience in automotive service management, often with certifications like ASEExperience in service department, ASE certifications beneficial
Work EnvironmentExecutive level, strategic planning, cross-department coordinationOperational focus, direct interaction with technicians and customers

The Fixed Ops Director typically holds a higher-level, strategic role overseeing multiple departments, while the Service Manager focuses on daily service operations. Both roles require automotive service experience and certifications, but the Fixed Ops Director operates at a broader, more strategic level within the dealership.

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Fixed Ops Director jobs near you
Infographic showing various Fixed Ops Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $44,466 per year, or $21.4 per hour.

Service Manager

Kahului, HI • On-site

Swickard Auto Group
See more jobs at Swickard Auto Groupexternal

$120K - $144K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

Job description

Job Type
Full-time
Description
Maui, HI Mercedes-Benz Luxury brand Service Manager Fixed ops Service leadership CSI Absorption Hawaii Veterans encouraged to apply $120,000 - $144,000/yr
IS THIS YOU?
• You're a proven Service Manager with 3+ years of fixed ops leadership - you own CSI, absorption, team development, and the daily rhythm of a well-run service department
• You build teams that perform through clear standards, direct coaching, and a hospitality-first culture that guests feel from the moment they pull onto the drive
• You're ready to lead the service department of a Mercedes-Benz store on Maui - where the community is tight-knit, the guest relationships are lasting, and the standard matches the brand
WHO WE ARE
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
Mercedes-Benz of Maui serves a loyal, discerning island community where the service department is often the most meaningful and lasting relationship a guest has with the dealership. On Maui, guests know their Service Manager - and the leader who runs this department with integrity, hospitality, and operational discipline builds something that compounds for years.
WHAT YOU'LL DO
• Lead the full service department operation - managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics - CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance
• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint
• Drive service department revenue and profitability through training, process discipline, and an advisor team that presents recommendations honestly and accurately
• Partner with parts to ensure inventory alignment supports service throughput
• Manage staffing, scheduling, and technician development - recruiting, onboarding, and retaining the talent that keeps the department performing
• Maintain Mercedes-Benz OEM certification compliance, warranty administration standards, and manufacturer relationship requirements
• Resolve guest escalations with composure and a hospitality-first approach
WHAT WE'RE LOOKING FOR
• 3+ years of Service Manager experience at a franchised dealership - required
• Mercedes-Benz or luxury brand service management experience strongly preferred - the MBZ guest profile, OEM standards, and certification requirements are foundational to success in this role
• Demonstrated CSI and absorption performance - you know what a well-run department looks like and you've delivered it
• A people-first leadership approach - you develop your advisors and technicians, not just manage around them
• Strong operational discipline across scheduling, workflow, documentation, and warranty compliance
• Reynolds & Reynolds or CDK experience preferred
• Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally
• Valid driver's license with a clean driving record
WHAT WE OFFER
• $120,000 - $144,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth - strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles
• Employee vehicle purchase and service discounts
• The opportunity to lead a luxury service department in one of the most unique and sought-after markets in the country
WHY MERCEDES-BENZ OF MAUI
• Maui is a tight-knit island community where guest loyalty in the service department runs deep - a Service Manager who leads with integrity and hospitality builds relationships that last for the life of every vehicle
• Mercedes-Benz of Maui is the premier luxury automotive destination on the island - the standard the brand demands and the community expects are the same, and the Service Manager who delivers both earns lasting respect
• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
• A hospitality-first culture that aligns naturally with Maui's spirit - the service department should feel as welcoming as the island itself
• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - shape how we lead our teams and serve our guests every day
If you're a proven Service Manager ready to lead a Mercedes-Benz service department on Maui - where the brand standard, the island community, and a hospitality-first culture all point in the same direction - we'd like to meet you.
Salary Description
$120K - $144K OTE per year

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