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Fixed Ops Director Jobs (NOW HIRING)

Swickard Auto Group

Service Manager

Palo Alto, CA · On-site

$100K - $150K/yr

... the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability • Recruit, train, and retain top service talent - building bench strength and ...

Swickard Auto Group

Service Manager

Wilsonville, OR · On-site

$150K - $250K/yr

... the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability • Recruit, train, and retain top service talent - building bench strength and ...

Swickard Auto Group

Service Manager

Anchorage, AK · On-site

$80K - $150K/yr

... the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability • Recruit, train, and retain top service talent - building bench strength and ...

Miller Hill Subaru

Service Porter

Hermantown, MN · On-site

$14.50 - $17.25/hr

Any other tasks requested of the service manager or fixed ops director to help the service department run smoothly Job requirements: * Excellent customer service skills: Porters must have a positive ...

Miller Hill Subaru

Service Porter

Hermantown, MN · On-site

$14.50 - $17.25/hr

Any other tasks requested of the service manager or fixed ops director to help the service department run smoothly Job requirements: * Excellent customer service skills: Porters must have a positive ...

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Fixed Ops Director information

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How much do fixed ops director jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for fixed ops director in the United States is $21.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What is a Fixed Ops Director?

A Fixed Ops Director oversees the fixed operations departments of an automotive dealership, which typically include service, parts, and sometimes the body shop. Their main responsibilities are to ensure these departments run efficiently, maintain customer satisfaction, and drive profitability. They manage staff, set goals, monitor financial performance, and implement processes that improve productivity and service quality. The Fixed Ops Director plays a crucial role in the overall success of a dealership by optimizing non-sales operations and ensuring a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Fixed Ops Director, and why are they important?

To thrive as a Fixed Ops Director, you need extensive knowledge of dealership service, parts, and body shop operations, often supported by automotive management experience or relevant certifications. Familiarity with dealership management systems (DMS), inventory management software, and manufacturer warranty processes is crucial. Leadership, customer service orientation, and analytical thinking are standout soft skills for driving team performance and customer satisfaction. These skills and qualities ensure efficient operations, profitability, and a positive reputation for the dealership’s fixed operations department.

What is the difference between Fixed Ops Director vs Service Manager?

AspectFixed Ops DirectorService Manager
Primary ResponsibilitiesOversees all fixed operations including service, parts, and body shop departmentsManages daily service department operations and customer service
Required CredentialsExperience in automotive service management, often with certifications like ASEExperience in service department, ASE certifications beneficial
Work EnvironmentExecutive level, strategic planning, cross-department coordinationOperational focus, direct interaction with technicians and customers

The Fixed Ops Director typically holds a higher-level, strategic role overseeing multiple departments, while the Service Manager focuses on daily service operations. Both roles require automotive service experience and certifications, but the Fixed Ops Director operates at a broader, more strategic level within the dealership.

How does a Fixed Ops Director typically collaborate with service and parts department teams to improve operational efficiency?

A Fixed Ops Director works closely with both the service and parts departments, overseeing daily operations and implementing strategies to streamline workflows. This often involves coordinating regular meetings, setting performance metrics, and fostering open communication to address challenges quickly. By aligning goals across departments and ensuring everyone follows standardized processes, the Fixed Ops Director helps improve customer satisfaction, reduce wait times, and increase profitability. Collaboration also includes training staff and introducing new technologies to enhance service delivery.
More about Fixed Ops Director jobs
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What states have the most Fixed Ops Director jobs? States with the most job openings for Fixed Ops Director jobs include:
Fixed Ops Director jobs near you
Infographic showing various Fixed Ops Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,466 per year, or $21.4 per hour.

LHM Regional Fixed Ops Director-New Mexico

asburyauto

Albuquerque, NM • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

The Regional Fixed Operations Director is responsible for monitoring and communicating Asbury requirements for fixed operations personnel, productivity, profits and Customer Satisfaction to the dealership personnel. This individual is tasked with recruiting, and training, when necessary, fixed management personnel for the dealerships in his/her region.  He or she is also responsible for supervising dealership management in areas pertinent to manufacturer and dealership goals and procedures. The position also requires the ability to establish and maintain good working relationships with Asbury Management at all levels, dealership management and personnel, as well as members of his/her team.  The RFOD visits the dealerships and departments in his/her region on a continual basis.

  • Assure that dealership fixed management is focused on achieving the departmental goals set by Asbury and dealership management
  • Monitor and instruct that all dealership activities are performed according to the applicable safety requirements and published procedures
  • Assist dealership fixed management in forecasting goals and objectives for personnel, expenses, sales and profits

  • Monitor that dealerships are operating within the Customer Satisfaction Index ratings set by Asbury and the Manufacturer

  • Make recommendations to dealership management

  • Actively encourages the recruitment of dealership management candidates from internal and external sources
  • Assist dealership fixed operations in implementing and consistently performing accepted processes as determined by Asbury, dealership management and the manufacturer
  • Monitor that receivable schedules are current and metrics are within Asbury guidelines for each dealership
  • Ensure that reporting systems required by general management, Asbury and the manufacturer are maintained
  • Hold Fixed Operations meetings within markets on a regular basis
  • Monitor all regional warranty operations for factory compliance, plus timely and accurate claim filing
  • Regularly review the pricing policies of the region’s service and parts operations for competitiveness and profitability  
  • Work with dealership General Management to assist in all segments of Fixed Operation’s personnel, processes and profitability
  • Work effectively in cooperation with the National Parts Director and Collision Director
  • Perform regular, periodic performance evaluations with dealership fixed management, monitor that dealership management is evaluating staff according to Asbury guidelines
  • Must have a minimum of at-least 3-5yrs Automotive experience
  • Must have great interpersonal skills 
  • Must be attentive to detail
  • Must be at-least eighteen years of age
  • Must have a valid Drivers License
  • Must be able to pass pre-employment screening (background and drug)

Company Benefits:

Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

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