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Five9 Platform Engineer Jobs (NOW HIRING)

Five9

Product Management Director - Workforce Engagement

$238K - $249K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Partner cross-functionally with engineering, design, data science, and GTM teams to translate ...

Five9

OR · On-site

$232K - $243K/yr

You will position Five9 as a leader in intelligent workforce engagement, delivering products that ... Partner cross-functionally with engineering, design, data science, and GTM teams to translate ...

Five9

OR · On-site

$232K - $243K/yr

... Five9's outbound SaaS platform, helping enterprises leverage proactive communication to drive ... Collaborate with engineering and UX to ensure product development aligns with enterprise ...

Five9

Vice President, Engineering and AI Innovations

$184K - $237K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Deep knowledge of SRE principles: SLIs/SLOs, incident management, error budgets. * Experience ...

Five9

Vice President, Data Science

San Ramon, CA

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Ability to work with engineering teams using modern software practices (Python, data platforms ...

Five9

Vice President, Data Science

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Ability to work with engineering teams using modern software practices (Python, data platforms ...

Five9

OR · On-site

$179K - $231K/yr

Nice-to-have: experience with Google Cloud Platform (GCP) * Experience building highly scalable ... Deep knowledge of SRE principles: SLIs/SLOs, incident management, error budgets. * Experience ...

Five9

OR · On-site

The scale of Five9 provides a wealth of data that data science team has access to. The data science ... Ability to work with engineering teams using modern software practices (Python, data platforms ...

Five9

Senior Cloud Infrastructure Engineer

San Ramon, CA · On-site +1

$121K - $164K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... You will also collaborate with platform and SRE teams to maintain secure, performant, and multi ...

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Five9 Platform Engineer information

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How much do five9 platform engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for five9 platform engineer in the United States is $63.95, according to ZipRecruiter salary data. Most workers in this role earn between $50.48 and $73.80 per hour, depending on experience, location, and employer.

What are Five9 Platform Engineers?

Five9 Platform Engineers are IT professionals who specialize in implementing, configuring, and maintaining the Five9 cloud-based contact center platform. They work to ensure the platform is optimized for performance, integrates smoothly with other business systems, and meets the needs of customer service teams. Their responsibilities often include troubleshooting technical issues, customizing workflows, and supporting end-users to maximize the effectiveness of Five9 solutions.

What are some common challenges faced by Five9 Platform Engineers when integrating the system with other business applications?

Five9 Platform Engineers often encounter challenges when integrating the Five9 cloud contact center platform with CRMs, databases, or third-party applications. These challenges can include ensuring seamless data synchronization, managing API limitations, and troubleshooting connectivity issues. It’s important for engineers in this role to be adept at problem-solving, documentation review, and cross-team collaboration, as successful integrations often require coordination with both internal IT teams and external vendors. Staying updated with Five9’s evolving API and integration capabilities also helps to address these obstacles efficiently.

What is the difference between Five9 Platform Engineer vs Five9 Cloud Support Engineer?

AspectFive9 Platform EngineerFive9 Cloud Support Engineer
Primary FocusDeveloping, maintaining, and optimizing the Five9 platform infrastructure and softwareProviding technical support and troubleshooting for Five9 cloud services
Required SkillsCloud infrastructure, scripting, platform architectureCustomer support, troubleshooting, cloud service knowledge
Work EnvironmentDevelopment teams, cloud infrastructure environmentsCustomer support centers, technical support teams
CertificationsCloud certifications (AWS, Azure), scripting skillsIT support certifications, cloud service knowledge

While both roles work within the Five9 ecosystem, the Five9 Platform Engineer focuses on building and maintaining the platform infrastructure, whereas the Five9 Cloud Support Engineer provides technical support and troubleshooting for users. The roles complement each other but require different skill sets and responsibilities.

What are the key skills and qualifications needed to thrive as a Five9 Platform Engineer, and why are they important?

To thrive as a Five9 Platform Engineer, you need expertise in cloud-based contact center solutions, VoIP systems, networking, and typically a degree in computer science or related field. Proficiency with the Five9 platform, APIs, scripting languages, and relevant certifications such as Five9 Certified Implementation Engineer are highly valued. Strong troubleshooting abilities, communication skills, and a customer-focused mindset help you excel in supporting and optimizing client environments. These capabilities are crucial for ensuring seamless contact center operations, minimizing downtime, and delivering high-quality customer experiences.
Need - Google CX / Five9 Solution Architect - Phoenix, AZ (Onsite)

Need - Google CX / Five9 Solution Architect - Phoenix, AZ (Onsite)

Cynosure Technologies LLC

Phoenix, AZ • On-site

$62.50 - $82.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Hi, 
The Following Requirement are given below
 
Role: Google CX / Five9 Solution Architect
Location: Phoenix, AZ (Onsite)
Duration: 6 months
Experience: 15+
 

Google CX Skills 
Candidate must have Deep knowledge of Google CX
  • Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems.
  • Architect secure, resilient cloud infrastructure on Google Cloud Platform using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
  • Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
  • Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9.
  • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.
  • Experience with automated release management using GitHub Actions.
  • Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architecture.
  • Good understanding of data structures, algorithms, and design patterns
  • Great written communication and documentation abilities Strong understanding of cloud security architecture and Encryption and OAuth. Looks proactively beyond the obvious for continuous improvement opportunities. Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike" "Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success." Contact center as a Service, CCaaS, Google CCAI, Five 9

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