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Five9 Platform Engineer Jobs (NOW HIRING)

Five9

OR · On-site

This is a high-impact role at the center of Five9's next-generation platform - you'll help shape the infrastructure, tooling, and developer experience that powers our cloud contact center at scale.

Five9

Platform Engineer

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... We are actively seeking a Platform Engineer to join our Cloud Operations team. This is a high ...

Five9

Platform Engineer

San Ramon, CA · On-site +1

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... We are actively seeking a Platform Engineer to join our Cloud Operations team. This is a high ...

Five9

OR

... the Five9 platform. * Understand business requirements and communicate the value of solving ... engineering and product management team members as needed. * Prepare specification documents to ...

Telus Digital

$170K - $185K/yr

... Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in ... Design comprehensive contact center architectures leveraging the Five9 platform capabilities to ...

Mindlance

Sr Platform Engineer (IC2)

Charlotte, NC · On-site

Sr Platform Engineer (IC2) We are seeking a CCaaS Senior Engineer to join our growing Contact ... Lead the design, deployment, and configuration of CCaaS platforms (e.g., Genesys, Nice, Five9 ...

Five9

Associate Solution Consultant

$48K - $112K/yr

... the Five9 platform. * Understand business requirements and communicate the value of solving ... engineering and product management team members as needed. * Prepare specification documents to ...

Five9

Associate Solution Consultant

San Ramon, CA · On-site +1

$112K/yr

... the Five9 platform. * Understand business requirements and communicate the value of solving ... engineering and product management team members as needed. * Prepare specification documents to ...

CX Data Labs

five9 Developer

Dallas, TX · On-site

Five9 Developer Dallas, TX Fulltime Key Responsibilities * Design, develop, and maintain Five9 ... platforms) and other third-party financial APIs. * Implement omnichannel solutions (voice, chat ...

Slide Insurance

Workforce Management Analyst

Tampa, FL · On-site

Provide Five9 platform support, including scheduling, quality management, and screen capture * Assist with IVR programming and optimization to improve call flow and routing * Communicate with leaders ...

Five9

Senior DevOps Engineer

$90K - $250K/yr

The engineer will lead the lifecycle of both platforms, ensuring scalable, secure, and observable ... This role defines how Five9 builds and runs both Kubernetes and OpenStack platforms at scale ...

Five9

Senior DevOps Engineer

San Ramon, CA · On-site +1

$250K/yr

The engineer will lead the lifecycle of both platforms, ensuring scalable, secure, and observable ... This role defines how Five9 builds and runs both Kubernetes and OpenStack platforms at scale ...

Mindlance

Lead Platform Engineer (Voice Co...

Fort Worth, TX · On-site

$98K - $129K/yr

Lead Platform Engineer (IC3) We are seeking a CCaaS Lead Engineer to join our growing Contact ... Lead the design, deployment, and configuration of CCaaS platforms (e.g., Genesys, Nice, Five9 ...

Five9

Senior DevOps Engineer

San Ramon, CA · On-site +1

$145K - $186K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation ...

Five9

Senior DevOps Engineer

$133K - $170K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation ...

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How much do five9 platform engineer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for five9 platform engineer in the United States is $63.95, according to ZipRecruiter salary data. Most workers in this role earn between $50.48 and $73.80 per hour, depending on experience, location, and employer.

What are Five9 Platform Engineers?

Five9 Platform Engineers are IT professionals who specialize in implementing, configuring, and maintaining the Five9 cloud-based contact center platform. They work to ensure the platform is optimized for performance, integrates smoothly with other business systems, and meets the needs of customer service teams. Their responsibilities often include troubleshooting technical issues, customizing workflows, and supporting end-users to maximize the effectiveness of Five9 solutions.

What are some common challenges faced by Five9 Platform Engineers when integrating the system with other business applications?

Five9 Platform Engineers often encounter challenges when integrating the Five9 cloud contact center platform with CRMs, databases, or third-party applications. These challenges can include ensuring seamless data synchronization, managing API limitations, and troubleshooting connectivity issues. It’s important for engineers in this role to be adept at problem-solving, documentation review, and cross-team collaboration, as successful integrations often require coordination with both internal IT teams and external vendors. Staying updated with Five9’s evolving API and integration capabilities also helps to address these obstacles efficiently.

What is the difference between Five9 Platform Engineer vs Five9 Cloud Support Engineer?

AspectFive9 Platform EngineerFive9 Cloud Support Engineer
Primary FocusDeveloping, maintaining, and optimizing the Five9 platform infrastructure and softwareProviding technical support and troubleshooting for Five9 cloud services
Required SkillsCloud infrastructure, scripting, platform architectureCustomer support, troubleshooting, cloud service knowledge
Work EnvironmentDevelopment teams, cloud infrastructure environmentsCustomer support centers, technical support teams
CertificationsCloud certifications (AWS, Azure), scripting skillsIT support certifications, cloud service knowledge

While both roles work within the Five9 ecosystem, the Five9 Platform Engineer focuses on building and maintaining the platform infrastructure, whereas the Five9 Cloud Support Engineer provides technical support and troubleshooting for users. The roles complement each other but require different skill sets and responsibilities.

What are the key skills and qualifications needed to thrive as a Five9 Platform Engineer, and why are they important?

To thrive as a Five9 Platform Engineer, you need expertise in cloud-based contact center solutions, VoIP systems, networking, and typically a degree in computer science or related field. Proficiency with the Five9 platform, APIs, scripting languages, and relevant certifications such as Five9 Certified Implementation Engineer are highly valued. Strong troubleshooting abilities, communication skills, and a customer-focused mindset help you excel in supporting and optimizing client environments. These capabilities are crucial for ensuring seamless contact center operations, minimizing downtime, and delivering high-quality customer experiences.
Infographic showing various Five9 Platform Engineer job openings in the United States as of May 2026, with employment types broken down into 54% Full Time, 45% Part Time, and 1% Contract. Highlights an 58% Physical, 7% Hybrid, and 35% Remote job distribution, with an average salary of $133,026 per year, or $64 per hour.
Platform Engineer

Platform Engineer

Five9

OR • On-site

Other

Posted 24 days ago

Job description

We are actively seeking a Platform Engineer to join our Cloud Operations team. This is a high-impact role at the center of Five9's next-generation platform - you'll help shape the infrastructure, tooling, and developer experience that powers our cloud contact center at scale. We're looking for an engineer who thrives with high ownership, independently structures and executes complex problems with minimal direction, and brings intellectual curiosity and sound judgment to everything they build.
 
Our developer tooling ecosystem is built in Go and Python. Candidates with Go experience will hit the ground running and have the opportunity to shape how we build and evolve that platform.
Key responsibilities:
  • Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity
  • Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC
  • Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across Five9's cloud platform
  • Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing technical depth to architecture and implementation decisions
  • Monitor production and development environments, proactively identifying and resolving issues before they impact customers
  • Contribute to incident response, SRE practices, and continuous improvement efforts to lower MTTD and MTTR
  • Help define and evolve the platform engineering roadmap as Five9 scales its infrastructure for the next phase of growth
Requirements:
  • 4+ years of Software Development Life Cycle experience, preferably in Agile/Scrum environments
  • 3+ years of public cloud experience (GCP or AWS)
  • 3+ years of systems and networking experience
  • Strong proficiency with Kubernetes, Helm, GKE, and Docker; experience with ArgoCD and GitOps workflows is essential
  • Experience designing and operating large-scale distributed systems
  • Proficiency in Python and/or other scripting languages; experience with Go (Golang) is a strong plus
  • Infrastructure as Code experience with Terraform
  • Experience with CI/CD tooling including GitLab, Jenkins, Spinnaker, or similar
  • Familiarity with config management tools such as Ansible, Puppet, or Chef
  • Experience with Incident Management processes and SRE best practices
  • Demonstrated ability to independently scope, prioritize, and execute complex infrastructure projects with minimal oversight
  • Strong verbal and written communication skills
  • BS in Computer Science or equivalent experience
  • Experience with SIP telephony (Freeswitch, Asterisk, Kamailio, WebRTC) is a plus

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