ZipRecruiter

Log In

1

Five9 Platform Engineer Jobs (NOW HIRING)

Five9

Senior DevOps Engineer

$133K - $170K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation ...

Five9

Senior DevOps Engineer

San Ramon, CA · On-site +1

$145K - $186K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation ...

Five9

OR

$108K - $147K/yr

Five9 is investing in the leadership of its platform function. We want someone who runs this like a ... (SRE) principles, including SLOs, error budgets, observability, incident management, and ...

Five9

OR · Hybrid

$129K - $166K/yr

The engineer will lead the lifecycle of both platforms, ensuring scalable, secure, and observable ... This role defines how Five9 builds and runs both Kubernetes and OpenStack platforms at scale ...

Slide Insurance

Workforce Management Analyst

Tampa, FL · On-site

Provide Five9 platform support, including scheduling, quality management, and screen capture * Assist with IVR programming and optimization to improve call flow and routing * Communicate with leaders ...

Five9

Director, IT Infrastructure

Irving, TX

... platform. This is a strategic leadership role, not a hands-on engineering role. The leader in this ... Engineering, Workplace, and business leaders to ensure Five9 employees have a secure, productive ...

Five9

Director, IT Infrastructure

Irving, TX · On-site +1

... Five9's internal IT - spanning networking, identity and access management, IT services, cloud services, and the Microsoft 365 platform. This is a strategic leadership role, not a hands-on engineering ...

Five9

Director, IT Infrastructure

Irving, TX

... Five9's internal IT - spanning networking, identity and access management, IT services, cloud services, and the Microsoft 365 platform. This is a strategic leadership role, not a hands-on engineering ...

Five9

Enterprise Solution Consultant - Partner Solutions

$93K - $218K/yr

... Engineering, Marketing, Sales, and Services. * Collaborate across Five9 teams to improve partner ... Access to an innovative mental health support platform that offers personalized care and resources ...

next page

Showing results 1-20

All JobsFive9 Platform Engineer Jobs

Five9 Platform Engineer information

See salary details

$33

$63

$94

How much do five9 platform engineer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for five9 platform engineer in the United States is $63.95, according to ZipRecruiter salary data. Most workers in this role earn between $50.48 and $73.80 per hour, depending on experience, location, and employer.

What are Five9 Platform Engineers?

Five9 Platform Engineers are IT professionals who specialize in implementing, configuring, and maintaining the Five9 cloud-based contact center platform. They work to ensure the platform is optimized for performance, integrates smoothly with other business systems, and meets the needs of customer service teams. Their responsibilities often include troubleshooting technical issues, customizing workflows, and supporting end-users to maximize the effectiveness of Five9 solutions.

What are some common challenges faced by Five9 Platform Engineers when integrating the system with other business applications?

Five9 Platform Engineers often encounter challenges when integrating the Five9 cloud contact center platform with CRMs, databases, or third-party applications. These challenges can include ensuring seamless data synchronization, managing API limitations, and troubleshooting connectivity issues. It’s important for engineers in this role to be adept at problem-solving, documentation review, and cross-team collaboration, as successful integrations often require coordination with both internal IT teams and external vendors. Staying updated with Five9’s evolving API and integration capabilities also helps to address these obstacles efficiently.

What is the difference between Five9 Platform Engineer vs Five9 Cloud Support Engineer?

AspectFive9 Platform EngineerFive9 Cloud Support Engineer
Primary FocusDeveloping, maintaining, and optimizing the Five9 platform infrastructure and softwareProviding technical support and troubleshooting for Five9 cloud services
Required SkillsCloud infrastructure, scripting, platform architectureCustomer support, troubleshooting, cloud service knowledge
Work EnvironmentDevelopment teams, cloud infrastructure environmentsCustomer support centers, technical support teams
CertificationsCloud certifications (AWS, Azure), scripting skillsIT support certifications, cloud service knowledge

While both roles work within the Five9 ecosystem, the Five9 Platform Engineer focuses on building and maintaining the platform infrastructure, whereas the Five9 Cloud Support Engineer provides technical support and troubleshooting for users. The roles complement each other but require different skill sets and responsibilities.

What are the key skills and qualifications needed to thrive as a Five9 Platform Engineer, and why are they important?

To thrive as a Five9 Platform Engineer, you need expertise in cloud-based contact center solutions, VoIP systems, networking, and typically a degree in computer science or related field. Proficiency with the Five9 platform, APIs, scripting languages, and relevant certifications such as Five9 Certified Implementation Engineer are highly valued. Strong troubleshooting abilities, communication skills, and a customer-focused mindset help you excel in supporting and optimizing client environments. These capabilities are crucial for ensuring seamless contact center operations, minimizing downtime, and delivering high-quality customer experiences.
Infographic showing various Five9 Platform Engineer job openings in the United States as of May 2026, with employment types broken down into 54% Full Time, 45% Part Time, and 1% Contract. Highlights an 58% Physical, 7% Hybrid, and 35% Remote job distribution, with an average salary of $133,026 per year, or $64 per hour.
Five9 / Twilio Lead

Five9 / Twilio Lead

Cognizant Technology Solutions

Chicago, IL • On-site

$95K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

Five9 / Twilio Lead
Role Overview
We are seeking a Five9 / Twilio Lead to lead the design, implementation, and optimization of cloud-based contact center solutions. This role requires a strategic mindset combined with strong technical leadership to architect scalable, secure, and high-performing customer engagement platforms.
Work Model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 5 days a week in a client or Cognizant office in Chicago-IL. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Key Responsibilities
• Design and develop custom Twilio Flex plugins using React and the Flex Plugin Builder framework
• Configure and extend Twilio TaskRouter for intelligent routing, queuing, and worker management
• Build and maintain Twilio Studio flows for IVR, chatbot, and self-service workflows
• Integrate Twilio Flex with CRM systems (Salesforce, ServiceNow, etc.) via REST APIs and Flex UI components
• Develop custom components, dialpad UIs, agent desktops, and supervisor dashboards within Flex
• Configure SIP trunking, PSTN, and number management within Twilio Console and Programmable Voice
• Implement omnichannel capabilities including voice, SMS, WhatsApp, webchat, and email
• Design and implement DTMF and speech-recognition IVR menus using Twilio Programmable Voice and Studio
• Write unit and integration tests for Flex plugins and Twilio Functions
1. Contact Center Solution Design
  • Design end-to-end Five9 VCC contact center solutions aligned with business and compliance requirements
  • Develop High-Level and Low-Level Design (HLD/LLD) documentation
  • Architect IVR call flows, routing strategies, and omnichannel configurations
  • Design secure integrations with CRM systems, APIs, and backend platforms
  • Ensure high availability, resiliency, and disaster recovery standards

2. Installation & Implementation
  • Lead deployment and configuration of Five9 / Twilio environments (Dev, UAT, Prod)
  • Configure campaigns (inbound/outbound/blended), skills, agents, queues, and routing rules
  • Implement IVR scripts, call flows, and platform configurations
  • Support SIP trunking and PSTN telephony integrations
  • Collaborate with network, security, and infrastructure teams
  • Perform system validation testing and production go-live support

3. Configuration & Administration
  • Configure Five9 modules including ACD, IVR, WFM, Reporting, and Call Recording
  • Manage user provisioning, roles, and access control
  • Implement call routing logic, compliance configurations, and recording policies
  • Monitor system performance and optimize routing/capacity planning
  • Troubleshoot call quality, connectivity, and configuration issues

4. Cloud Engineering
  • Design and manage cloud-based contact center architecture
  • Integrate Five9 with REST APIs and cloud-native services
  • Implement secure authentication (OAuth, SSO, SAML)
  • Ensure compliance with industry security standards (PCI, SOC2, etc.)
  • Support networking concepts (VPNs, firewalls, load balancing)
  • Optimize performance and scalability in cloud environments

Required Qualifications
  • 4-5+ years of experience in contact center technologies (Five9 / Twilio)
  • Strong experience with:
    • Five9 VCC (VCC, IVA, ADP, Reporting)
    • SIP, VoIP, and telephony concepts
    • REST APIs and integrations
    • CRM integrations (Salesforce or similar)
    • SSO / SAML / OAuth authentication
    • Basic SQL and reporting knowledge

Soft Skills
  • Strong analytical and troubleshooting abilities
  • Excellent communication and stakeholder management skills
  • Ability to work effectively in cross-functional/global teams
  • Strong documentation and design articulation
  • Proactive, solution-oriented mindset

Nice to Have
  • Certifications in Five9 or Cloud platforms
  • Exposure to DevOps (CI/CD, automation scripting)
  • Experience with Workforce Optimization tools (e.g., Verint WFM)

Pay Transparency
The annual salary range for this role is $95,500 - $120,000 USD, depending on experience, skills, qualifications, and internal equity.
This position is also eligible for a comprehensive benefits package, including medical, dental, vision, paid time off, holidays, and retirement plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

What Cognizant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply