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Firstsource Advantage Jobs (NOW HIRING)

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August 17th Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August 17th Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...

Firstsource

Digital Account Representative

Amherst, NY · On-site

$19/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour Start Date: Monday August 10th Schedule: * Training: Monday to Friday, 8:30AM-5:00PM * Work Hours: Monday to Friday, 8:00AM-7:00PM (4 ...

Firstsource

$19/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour Start Date: Monday August 10th Schedule: * Training: Monday to Friday, 8:30AM-5:00PM * Work Hours: Monday to Friday, 8:00AM-7:00PM (4 ...

Firstsource

Account Representative

Amherst, NY · On-site

$20 - $22/hr

Firstsource Advantage Location: Amherst, NY Pay: $20.00-$22.00 per hour (Based on expereince) Start Date: Monday August 24th Schedule: * Training: Monday to Friday, 8:00AM-5:00PM * Reg Work Hours:

Firstsource

Account Representative

Amherst, NY · On-site

$19 - $21/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour / $21.00 per hour for Bilingual in Spanish/English Start Date: Monday August 17th Schedule: * Training: Monday to Friday, 10:00AM-7PM

Firstsource

Digital Account Representative

Amherst, NY · On-site

$19/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour Start Date: Monday August 10th Schedule: * Training: Monday to Friday, 8:30AM-5:00PM * Work Hours: Monday to Friday, 8:00AM-7:00PM (4 ...

Firstsource

$20 - $22/hr

Firstsource Advantage Location: Amherst, NY Pay: $20.00-$22.00 per hour (Based on expereince) Start Date: Monday August 24th Schedule: * Training: Monday to Friday, 8:00AM-5:00PM * Reg Work Hours:

Firstsource

Account Representative

Amherst, NY · On-site

$20 - $22/hr

Firstsource Advantage Location: Amherst, NY Pay: $20.00-$22.00 per hour (Based on expereince) Start Date: Monday August 24th Schedule: * Training: Monday to Friday, 8:00AM-5:00PM * Reg Work Hours:

Firstsource

Account Representative

Amherst, NY · On-site

$19 - $21/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour / $21.00 per hour for Bilingual in Spanish/English Start Date: Monday August 17th Schedule: * Training: Monday to Friday, 10:00AM-7PM

Firstsource

$19 - $21/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour / $21.00 per hour for Bilingual in Spanish/English Start Date: Monday August 17th Schedule: * Training: Monday to Friday, 10:00AM-7PM

Firstsource

$19 - $21/hr

At Firstsource Advantage, we're hiring Account Representatives (Collections) to help customers find solutions and get back on track financially-while building valuable skills in communication ...

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How much do firstsource advantage jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for firstsource advantage in the United States is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.08 per hour, depending on experience, location, and employer.

What is Firstsource Advantage?

Firstsource Advantage is a debt collection agency that works with creditors to recover outstanding debts from consumers and businesses. They contact individuals through phone calls, letters, and other methods to arrange repayment of overdue accounts. Firstsource Advantage is a subsidiary of Firstsource Solutions Limited, a global business process management company. Their services typically involve collecting debts on behalf of credit card companies, banks, healthcare providers, and other lenders.

What are the typical career advancement opportunities for employees at Firstsource Advantage?

At Firstsource Advantage, employees often have access to well-defined career progression paths, especially within customer service and collections roles. High performers can advance to supervisory or team lead positions, and there are opportunities to transition into training, quality assurance, or management roles. The company typically encourages internal mobility and provides training programs to help employees develop the necessary skills for advancement. Regular performance reviews and coaching are part of the culture, which helps identify and mentor talent for higher-level positions.

What are the key skills and qualifications needed to thrive as a Firstsource Advantage Customer Service Representative, and why are they important?

To thrive as a Firstsource Advantage Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer proficiency are essential. Patience, resilience, and a customer-focused attitude help you excel in managing challenging interactions and building rapport. These skills are crucial for resolving customer issues efficiently, maintaining client satisfaction, and supporting business success in a competitive environment.

What is the difference between Firstsource Advantage vs Customer Service Representative?

AspectFirstsource AdvantageCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settingsCall centers, office settings
Industry UsageCustomer support, BPO servicesCustomer support, retail, telecom
Job FocusHandling inbound/outbound calls, support tasksAssisting customers, resolving issues

Firstsource Advantage and Customer Service Representative roles share similar credentials and work environments, often found in call centers within the customer support industry. While Firstsource Advantage may refer to a specific program or position within Firstsource, the Customer Service Representative is a common job title across many companies. Both roles focus on customer interaction and problem-solving, making them closely related in the customer service sector.

More about Firstsource Advantage jobs
What job categories do people searching Firstsource Advantage jobs look for? The top searched job categories for Firstsource Advantage jobs are:
Firstsource Advantage jobs near you
Infographic showing various Firstsource Advantage job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,540 per year, or $20.9 per hour.

Account Representative

Firstsource

Colorado Springs, CO

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Firstsource rating

6.7

Company rating: 6.7 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

23rd of 71 rated call and contact centers

Job description

Account Representative (Collections) - Full-Time

Company: Firstsource Advantage
Location: Colorado Springs, CO
Pay: $19.00 per hour
Start Date: Monday August 17th 

Schedule

Training Schedule:
Monday - Friday | 11:00 AM - 8:00 PM

Regular Work Schedule:
Monday - Friday | 11:00 AM - 8:00 PM

Launch Your Career with Firstsource Advantage!

Are you looking for a career with growth potential, competitive benefits, and the opportunity to make a difference? Firstsource Advantage is seeking motivated, customer-focused professionals to join our team as Account Representatives.

In this role, you'll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, we'd love to hear from you.

What You'll Do

  • Communicate with customers regarding account balances and payment options
  • Handle inbound and outbound calls in a professional and respectful manner
  • Negotiate payment arrangements and assist customers in finding workable solutions
  • Maintain accurate account documentation and records
  • Follow all company policies as well as applicable federal and state regulations
  • Meet performance goals related to quality, productivity, and customer service

What We're Looking For

  • High School Diploma or GED required
  • Minimum of 6 months of experience in customer service, sales, collections, or a related field
  • Strong communication and active listening skills
  • Basic computer proficiency and ability to navigate multiple systems
  • Professional attitude with a strong work ethic
  • Ability to maintain confidentiality and handle sensitive information
  • Self-motivated, dependable, and goal-oriented

Why Join Firstsource Advantage?

Career Growth Opportunities

We believe in promoting from within and providing employees with opportunities to advance their careers.

Supportive Team Environment

Join a collaborative workplace where your contributions are valued and your success is celebrated.

Meaningful Work

Help customers regain financial stability while developing valuable communication and negotiation skills.

Paid Training

Receive comprehensive training and ongoing support to set you up for success.

Benefits (Eligibility Requirements Apply)

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Training
  • Monthly Performance Incentives
  • Employee Recognition Programs
  • Paid Time Off (PTO)
  • Sick Leave

Apply Today

Take the next step in your career and join a company committed to your growth and success.

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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