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Firstnet Customer Service Jobs (NOW HIRING)

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

EXOS

Systems Engineer II

Ligonier, IN · On-site

Promote a high level of customer satisfaction through proper telephone techniques and respond with ... Oversee installation, configuration, administration, maintenance, and support of service/management ...

CYNET SYSTEMS

Cerner Delivery Manager

Dallas, TX · On-site

$65/hr

... Services / Patient Accounting, Clinical modules (FirstNet, CareAware, Nursing), Ancillaries ... Experience with Customer IT. * Experience with partner management. Founded in 2010 and ...

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Firstnet Customer Service information

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How much do firstnet customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for firstnet customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a FirstNet customer service representative?

To excel as a FirstNet Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of wireless network services, ideally supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of FirstNet products and procedures is typically required. Patience, active listening, and the ability to remain calm under pressure are important soft skills that set top performers apart. These skills ensure representatives can efficiently resolve issues, provide reliable support for first responders, and maintain high customer satisfaction in critical situations.

What is the difference between Firstnet Customer Service vs Customer Support Specialist?

AspectFirstnet Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma; technical knowledge may be preferred
Work EnvironmentCall centers, retail stores, or remoteCall centers, technical support centers, or remote
Employer & IndustryTelecommunications, customer serviceVarious industries including tech, retail, telecom

Firstnet Customer Service representatives primarily handle customer inquiries, billing, and service issues for Firstnet telecommunications services. Customer Support Specialists may provide technical assistance, troubleshoot issues, and support product-related questions across various industries. While both roles require strong communication skills and a high school diploma, Firstnet Customer Service focuses more on customer relations within the telecom industry, whereas Customer Support Specialists may require technical knowledge and support skills across different sectors.

What are some common challenges FirstNet customer service representatives face, and how are they supported in overcoming them?

FirstNet Customer Service representatives often handle inquiries from first responders and public safety professionals, which can involve urgent or complex issues. A common challenge is managing high-pressure situations while ensuring accurate and timely solutions. To support representatives, employers typically provide specialized training on FirstNet services and protocols, as well as access to dedicated technical resources and escalation paths. Team collaboration and regular knowledge-sharing sessions also help staff stay current and confident in resolving unique customer needs.

What is a FirstNet customer service representative?

A FirstNet Customer Service representative is a professional who assists users of the FirstNet network, which is a nationwide broadband network dedicated to first responders and public safety agencies. Their responsibilities include answering questions, troubleshooting issues, providing technical support, and helping customers manage their FirstNet accounts and services. They are also trained to handle emergency situations and ensure that first responders have reliable connectivity. Excellent communication skills, patience, and problem-solving abilities are essential for this role.
More about Firstnet Customer Service jobs
What job categories do people searching Firstnet Customer Service jobs look for? The top searched job categories for Firstnet Customer Service jobs are:
Firstnet Customer Service jobs near you
Infographic showing various Firstnet Customer Service job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, 25% Part Time, and 8% Contract. Highlights an 79% In-person, 13% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Transfer Center Specialist (Per Diem, Evenings)

Nicklaus Children's Health System

Miami, FL • On-site

$16 - $20/hr

Per diem

Re-posted 12 hours ago

Job description

Description
Job Summary
Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.
Job Specific Duties
  • Utilizes optimal customer service skills to answer calls being received at the Transfer Center.
  • Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes.
  • Enters data in Cerner, FirstNet, and Transfer log related to all transfer requests.
  • Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director.
  • Follows all Transfer Center protocols regarding calls and documentation.
  • Maintains an active, hands-on level of participation in all transfer requests in and out of the facility.
  • Facilitates coordination of bed assignment, Physician-to-Physician, RN-to-RN discussion as appropriate for effective, safe, and timely transfers.
  • Provides hand-off at change of shift regarding any pending transfer.
  • Reconciles transfer information once patient arrives including disposition and mode of transport.
  • If transfer is a "no-show", sends email to the identified recipients for patient follow-up.

Qualifications
Minimum Job Requirements
  • 3-5 years of clerical office and/or customer service experience required

Knowledge, Skills, and Abilities
  • High School Education or equivalent
  • Prior experience in an acute care healthcare environment
  • Prior Call Center experience and/or experience processing transfer requests preferred
  • Decision making and time management skills
  • Excellent verbal and written communication skills
  • Human relations and team building skills
  • Ability to handle multiple assignments, set priorities, and meet deadlines
  • Ability to represent department in a professional, courteous, and efficient manner
  • Ability to follow complex written or verbal instructions to solve complex problems
  • Proficiency in Microsoft Word, Excel, and Outlook

Apply