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Firstnet Customer Service Jobs (NOW HIRING)

AT&T

Sales Manager III (Government)

Chantilly, VA

... FirstNet), and professional services to support the full spectrum of mission capabilities. The DHS Sales Manager serves as a trusted advisor and customer advocate, promoting innovative AT&T ...

Baystate Health

Registration & Fin Rep I

Westfield, MA · On-site

... FirstNet account discharges, transfers, and status changes. Complete morning and afternoon ... Required Experience Customer Service experience Preferred Experience Previous experience in patient ...

Addon Technologies Inc

Cerner Analyst

Detroit, MI

Company Description Addon Technologies is a professional IT services company. We have been ... This professional will determine customer needs, business functions and act as a liaison between ...

Baystate Health

Registration & Fin Rep I

Westfield, MA · On-site

... FirstNet account discharges, transfers, and status changes. Complete morning and afternoon ... Required Experience Customer Service experience Preferred Experience Previous experience in patient ...

Motorola

$59.75 - $78.50/hr

We specialize in assessing customer requirements, designing complex system architectures, and ... Services (CJIS) security standards and local agency retention policies. End-to-End DFR Deployment ...

Motorola

Presales Engineer

Linthicum, MD · On-site

$70K - $100K/yr

... customer base. Working within a team of sales, service, engineering, and technical support ... APCO P25, LTE, 802.11, 3GPP 4G/5G, FirstNet/Frontline) - highly desirable * Experience with Cloud ...

AT&T

Sales Manager III (Government)

Chantilly, VA

... customers. Our team supports the Department of War and Energy components by providing, operating, and assuring critical network connectivity, mobility (including FirstNet), and professional services ...

AT and T

Sales Manager III (Government)

Chantilly, VA · On-site

... FirstNet), and professional services to support the full spectrum of mission capabilities. The DHS Sales Manager serves as a trusted advisor and customer advocate, promoting innovative AT&T ...

AT and T

Sales Manager III (Government)

Chantilly, VA · On-site

... customers. Our team supports the Department of War and Energy components by providing, operating, and assuring critical network connectivity, mobility (including FirstNet), and professional services ...

Beacon Health System

Student Tech Assist (MHO)

South Bend, IN · On-site

$36K - $37K/yr

The role interacts regularly with internal and external customers to ensure exceptional service ... Manage patient flow using TeleTracking, FirstNet, and related systems. * Monitor the ER Board for ...

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How much do firstnet customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for firstnet customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a FirstNet Customer Service representative, and why are they important?

To excel as a FirstNet Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of wireless network services, ideally supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of FirstNet products and procedures is typically required. Patience, active listening, and the ability to remain calm under pressure are important soft skills that set top performers apart. These skills ensure representatives can efficiently resolve issues, provide reliable support for first responders, and maintain high customer satisfaction in critical situations.

What is the difference between Firstnet Customer Service vs Customer Support Specialist?

AspectFirstnet Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma; technical knowledge may be preferred
Work EnvironmentCall centers, retail stores, or remoteCall centers, technical support centers, or remote
Employer & IndustryTelecommunications, customer serviceVarious industries including tech, retail, telecom

Firstnet Customer Service representatives primarily handle customer inquiries, billing, and service issues for Firstnet telecommunications services. Customer Support Specialists may provide technical assistance, troubleshoot issues, and support product-related questions across various industries. While both roles require strong communication skills and a high school diploma, Firstnet Customer Service focuses more on customer relations within the telecom industry, whereas Customer Support Specialists may require technical knowledge and support skills across different sectors.

What are some common challenges FirstNet Customer Service representatives face, and how are they supported in overcoming them?

FirstNet Customer Service representatives often handle inquiries from first responders and public safety professionals, which can involve urgent or complex issues. A common challenge is managing high-pressure situations while ensuring accurate and timely solutions. To support representatives, employers typically provide specialized training on FirstNet services and protocols, as well as access to dedicated technical resources and escalation paths. Team collaboration and regular knowledge-sharing sessions also help staff stay current and confident in resolving unique customer needs.

What is a FirstNet Customer Service representative?

A FirstNet Customer Service representative is a professional who assists users of the FirstNet network, which is a nationwide broadband network dedicated to first responders and public safety agencies. Their responsibilities include answering questions, troubleshooting issues, providing technical support, and helping customers manage their FirstNet accounts and services. They are also trained to handle emergency situations and ensure that first responders have reliable connectivity. Excellent communication skills, patience, and problem-solving abilities are essential for this role.
More about Firstnet Customer Service jobs
What job categories do people searching Firstnet Customer Service jobs look for? The top searched job categories for Firstnet Customer Service jobs are:
Firstnet Customer Service jobs near you
Infographic showing various Firstnet Customer Service job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Radiology Tech Assistant, MRI Department, Part-time Days

Radiology Tech Assistant, MRI Department, Part-time Days

Beacon Health System

South Bend, IN • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Beacon Health System rating

6.6

Company rating: 6.6 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

556th of 870 rated healthcare providers

Job description

Beacon Health System is hiring a part-time day Radiology Tech Assistant for our MRI Department in South Bend, IN.
Be a Beacon. Make a Difference.
At Beacon Health System, you're not just part of a team, you're part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve.
  • Medical, Dental, & Vision Insurance through Cigna
  • Life Insurance
  • 403(b) Matching Retirement Fund
  • Competitive Paid Time Off (PTO)
  • Shift Differentials
  • Employee Assistance Program (EAP)
  • Tuition and Certification Reimbursement
  • Clinical Ladder Program
  • Local and National Discounts
  • Beacon Academy Educational Courses
  • Gym Membership Discount for our Memorial Epworth Hospital in South Bend, IN.

About Memorial Hospital
Located in the heart of South Bend, Memorial Hospital is deeply rooted in the community it serves. From advanced surgical services to award-winning heart and cancer care, we provide comprehensive treatment witha personal touch. As part of Beacon Health System,we'rededicated to improving health and inspiring hope throughout the region.
What You'll Do
As a Radiology Tech Assistant, you will provide direct assistance to technologists and imaging staff by transporting and preparing patients, supporting imaging workflows, and maintaining supplies and equipment. This position also assists with imaging clerical operations by managing PACS, Cerner, and other imaging systems to ensure accurate, efficient, and compliant image handling and patient registration processes. This position reports to the coordinator of the respective modality. The role interacts regularly with internal and external customers to ensure exceptional service, efficient patient flow, and adherence to departmental standards and hospital policies.
Radiology Tech Assistant Job Responsibilities:
  • Safely transport, prepare, and support patients during imaging procedures while following patient identification, safety, comfort, and confidentiality protocols.
  • Assist with patient positioning, monitoring equipment, oral contrast administration, IV starts, and use of proper lifting and safety techniques.
  • Register patients and maintain accurate demographic, insurance, scheduling, authorization, and payment information using hospital systems such as Cerner, TeleTracking, and FirstNet.
  • Coordinate patient flow, pre-certifications, verification of benefits, and communication with patients, providers, and referring offices.
  • Operate and maintain imaging informatics systems including PACS, Volpara, and Cerner PowerChart to ensure accurate imaging, documentation, and data integrity.
  • Collaborate with technologists, radiologists, providers, and IT teams to resolve workflow or system issues and improve operational efficiency.
  • Perform clerical and administrative duties including answering phones, maintaining records, preparing reports, and supporting departmental projects and training.
  • Support emergency readiness by understanding code protocols, emergency activation procedures, and assisting during emergency or stroke activations.
  • Maintain compliance with HIPAA, infection control, safety standards, departmental policies, annual competencies, and ongoing professional education.
  • Provide professional, compassionate, and world-class service while supporting departmental quality assurance and performance improvement initiatives.

What You Bring
As a Radiology Tech Assistant, you will demonstrate strong interpersonal, organizational, and communication skills with the ability to multitask and manage competing priorities in a fast-paced environment. Maintains proficient computer literacy and accurate data entry skills while delivering exceptional customer service and exercising sound judgment and decision-making abilities. Capable of troubleshooting basic technical and workflow issues to support efficient department operations. IV skills are preferred, with on-the-job training provided and competency required within three months, including annual revalidation.
Required Qualifications
  • High school diploma or equivalent required.
  • One to three years of related experience preferred, ideally within a healthcare or radiology setting.
  • Experience with computer systems and imaging informatics platforms preferred (Cerner, PACS, Volpara, TeleTracking).
  • Understanding of DICOM language and radiology terminology preferred.

The Beacon Way
At Beacon Health System, our approach to care goes beyond clinical excellence because it's built on meaningful connections. Guided by our core values of Trust, Respect, Integrity, and Compassion, we strive to create an environment where patients feel heard, employees feel valued, and innovation thrives.
We call this commitment The Beacon Way-a six-point operating system that empowers every team member to lead with purpose, communicate clearly, cultivate talent, embrace performance improvement, leverage innovation, and build greatness through accountability. Whether at the bedside or behind the scenes, everyone at Beacon plays a role in moving health forward.
If you are a dedicated and compassionate professional with strong patient skills and a passion for patient-centered care, we encourage you to apply today!

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