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Firstnet Customer Service Jobs (NOW HIRING)

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$14.75 - $18/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions: * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

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Firstnet Customer Service information

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How much do firstnet customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for firstnet customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a FirstNet customer service representative?

To excel as a FirstNet Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of wireless network services, ideally supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of FirstNet products and procedures is typically required. Patience, active listening, and the ability to remain calm under pressure are important soft skills that set top performers apart. These skills ensure representatives can efficiently resolve issues, provide reliable support for first responders, and maintain high customer satisfaction in critical situations.

What is the difference between Firstnet Customer Service vs Customer Support Specialist?

AspectFirstnet Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma; technical knowledge may be preferred
Work EnvironmentCall centers, retail stores, or remoteCall centers, technical support centers, or remote
Employer & IndustryTelecommunications, customer serviceVarious industries including tech, retail, telecom

Firstnet Customer Service representatives primarily handle customer inquiries, billing, and service issues for Firstnet telecommunications services. Customer Support Specialists may provide technical assistance, troubleshoot issues, and support product-related questions across various industries. While both roles require strong communication skills and a high school diploma, Firstnet Customer Service focuses more on customer relations within the telecom industry, whereas Customer Support Specialists may require technical knowledge and support skills across different sectors.

What are some common challenges FirstNet customer service representatives face, and how are they supported in overcoming them?

FirstNet Customer Service representatives often handle inquiries from first responders and public safety professionals, which can involve urgent or complex issues. A common challenge is managing high-pressure situations while ensuring accurate and timely solutions. To support representatives, employers typically provide specialized training on FirstNet services and protocols, as well as access to dedicated technical resources and escalation paths. Team collaboration and regular knowledge-sharing sessions also help staff stay current and confident in resolving unique customer needs.

What is a FirstNet customer service representative?

A FirstNet Customer Service representative is a professional who assists users of the FirstNet network, which is a nationwide broadband network dedicated to first responders and public safety agencies. Their responsibilities include answering questions, troubleshooting issues, providing technical support, and helping customers manage their FirstNet accounts and services. They are also trained to handle emergency situations and ensure that first responders have reliable connectivity. Excellent communication skills, patience, and problem-solving abilities are essential for this role.
More about Firstnet Customer Service jobs
What job categories do people searching Firstnet Customer Service jobs look for? The top searched job categories for Firstnet Customer Service jobs are:
Firstnet Customer Service jobs near you
Infographic showing various Firstnet Customer Service job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, 25% Part Time, and 8% Contract. Highlights an 79% In-person, 13% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Delivery Consultant - FirstNet

Ll Oefentherapie

Dover, DE • On-site

$90 - $120/hr

Other

Posted 5 days ago

Job description

Senior Consultant - Oracle Health – FirstNet

Location: United States

Travel: Potentially up to 50%

No visa sponsorship is available for this position. Due to the client contract you will be assigned, this position require you to be a U.S. Citizen

We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.

Our mission? To create a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems - helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.

We are looking for an experienced Consultant to help design, build/configure, activate, and support the implementation of Oracle Health EHR (Millennium) solutions across Federal agencies including the Department of Defense, United States Coast Guard, Veterans Affairs and Indian Health Service.

The Federal Consulting team is a group of hard-working, knowledgeable, passionate members who want to shape the electronic health records systems for active-duty service men and women, their beneficiaries, our Nation’s Veteran’s, American Indians, and Alaska Natives.

A Senior Consultant is an experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Responsibilities

As a Senior Consultant, you will consult with clients on service line workflow, and guide them through interdependencies and design decision impacts. You will provide solution oversight, direction and expertise to stakeholders. You will drive client-specific solution configuration design to meet workflow requirements and make recommendations to clients. You will mitigate solution risks and issues. You will execute workflow and process improvement strategies. You will lead client meetings and events. You will drive internal team initiatives.

Basic Qualifications
  • At least 3+ years total combined related work experience and completed higher education, including:
    • At least 2 years healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience
    • 3+ years of overall experience in relevant functional or technical roles including knowledge and experience with the Oracle Health FirstNet product(s). Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients.
  • Highly organized with the ability to manage multiple projects simultaneously.
  • Self-starter capable of independently handling tasks and projects.
  • U.S. citizenship required due to client contracts.
  • Must be able to obtain the appropriate government security clearance card applicable to your position.
Expectations
  • Perform other responsibilities as assigned.
  • Willing to travel up to 50% as needed.
  • Willing to work additional or irregular hours as needed and allowed by local regulations.
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.

We look forward to hearing from you!

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