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Firstnet Customer Service Jobs (NOW HIRING)

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH

$14.75 - $18/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions: * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH · On-site

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

AT&T

Senior Program Manager (Government

Washington, DC

$79K - $160K/yr

... the customer to fulfill mission requirements. * Knowledge of service management methodologies ... systems and FirstNet knowledge. * Education: B.S., IT, Computer Science, Engineering, or ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

Aultman Health Foundation

REGISTRATION CLERK

Canton, OH

$15.75 - $19.25/hr

MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks ... Excellent customer service skills * Professional manner and appearance Working Conditions * 24/7 ...

AT and T

Lead Retail Indirect Sales

Traverse City, MI · On-site

$15 - $18.50/hr

... and services. Key Roles and Responsibilities: * Exceed targeted attainment, drive year-over-year ... Responsible for driving FirstNet, BAT, and Win Local activities within the district * Notes on the ...

AT&T

Lead Retail Indirect Sales

Traverse City, MI

$15 - $18.50/hr

... and services. Key Roles and Responsibilities: * Exceed targeted attainment, drive year-over-year ... Responsible for driving FirstNet, BAT, and Win Local activities within the district * Notes on the ...

EXOS

Systems Engineer II - HQ

Indianapolis, IN · On-site

Promote a high level of customer satisfaction through proper telephone techniques and respond with ... Oversee installation, configuration, administration, maintenance, and support of service/management ...

City Of Sandy Springs

Code Enforcement Manager

Atlanta, GA · On-site

$98K - $128K/yr

Foster a culture centered on professionalism, accountability, responsiveness, and customer service ... FirstNet (AT&T) phone discount About Sandy Springs Sandy Springs is Georgia's sixth-largest city ...

City Of Sandy Springs

Utility Manager

Atlanta, GA · On-site

$85K - $100K/yr

... customer-service oriented, and able to manage multiple priorities in a dynamic operational ... FirstNet (AT&T) Phone Discount About Sandy Springs: Sandy Springs is Georgia's sixth-largest city ...

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How much do firstnet customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for firstnet customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a FirstNet Customer Service representative, and why are they important?

To excel as a FirstNet Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of wireless network services, ideally supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of FirstNet products and procedures is typically required. Patience, active listening, and the ability to remain calm under pressure are important soft skills that set top performers apart. These skills ensure representatives can efficiently resolve issues, provide reliable support for first responders, and maintain high customer satisfaction in critical situations.

What is the difference between Firstnet Customer Service vs Customer Support Specialist?

AspectFirstnet Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma; technical knowledge may be preferred
Work EnvironmentCall centers, retail stores, or remoteCall centers, technical support centers, or remote
Employer & IndustryTelecommunications, customer serviceVarious industries including tech, retail, telecom

Firstnet Customer Service representatives primarily handle customer inquiries, billing, and service issues for Firstnet telecommunications services. Customer Support Specialists may provide technical assistance, troubleshoot issues, and support product-related questions across various industries. While both roles require strong communication skills and a high school diploma, Firstnet Customer Service focuses more on customer relations within the telecom industry, whereas Customer Support Specialists may require technical knowledge and support skills across different sectors.

What are some common challenges FirstNet Customer Service representatives face, and how are they supported in overcoming them?

FirstNet Customer Service representatives often handle inquiries from first responders and public safety professionals, which can involve urgent or complex issues. A common challenge is managing high-pressure situations while ensuring accurate and timely solutions. To support representatives, employers typically provide specialized training on FirstNet services and protocols, as well as access to dedicated technical resources and escalation paths. Team collaboration and regular knowledge-sharing sessions also help staff stay current and confident in resolving unique customer needs.

What is a FirstNet Customer Service representative?

A FirstNet Customer Service representative is a professional who assists users of the FirstNet network, which is a nationwide broadband network dedicated to first responders and public safety agencies. Their responsibilities include answering questions, troubleshooting issues, providing technical support, and helping customers manage their FirstNet accounts and services. They are also trained to handle emergency situations and ensure that first responders have reliable connectivity. Excellent communication skills, patience, and problem-solving abilities are essential for this role.
More about Firstnet Customer Service jobs
What job categories do people searching Firstnet Customer Service jobs look for? The top searched job categories for Firstnet Customer Service jobs are:
Firstnet Customer Service jobs near you
Infographic showing various Firstnet Customer Service job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
REGISTRATION CLERK

REGISTRATION CLERK

Aultman Health Foundation

Canton, OH

$14.75 - $18/hr

Other

Posted 6 days ago

Job description

Patient Registrar

Purpose of Position: To obtain all necessary information from both inpatients and outpatients to initiate treatment and billing by completing data entry and clinical information into the registration system. The registration department is the front door to this hospital and the patient registrar must provide professional, efficient, quality customer service.

Job Description:

  • Enter and/or verify all information into Medipac registration system
  • Verify eligibility for all insurances utilizing electronic verification systems
  • Complete Medicare Secondary Payer Questionnaire for every Medicare patient
  • Screen all Medicare outpatient lab patients for medical necessity
  • Offer financial assistance and do quick financial screening application for all uninsured patients
  • Enter admissions for any ED admission
  • Update departed emergency patients
  • Tear down and assemble ED record
  • Contact AultWorks for any workman’s compensation patient
  • Memo all pertinent information regarding billing and insurance into Mpac system
  • Assure that Medipac System and Cerner system are in sync at all times
  • Comprehensive knowledge of the following systems: MPAC, Cerner (FirstNet and SugiNet), AultWorks, RevRunner, RQI, Bed Tracking, HealthWorks Compliance Checker
  • Follow all hospital and department policies

Qualifications:

  • High school diploma, minimum
  • Ability to type at least 35 wpm
  • Familiarity with medical terminology, useful
  • Ability to work calmly and accurately in stressful situations
  • Excellent customer service skills
  • Professional manner and appearance

Working Conditions:

  • 24/7 coverage
  • Every other weekend and every other holiday
  • Co-coordinated lunch and break periods
  • Close working relations with clinical staff
  • Constant walking utilizing Wireless on Wheels computer
  • Continual involvement with patients and their families
  • Ability to assist patients in wheelchairs and transport if necessary
  • Assigned uniforms to be worn at all times
  • Blood and body fluid exposure: 3

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