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First Notice Of Loss Jobs in Raleigh, NC (NOW HIRING)

Ultimate LLC

Licensed Property & Casualty CSR

Raleigh, NC · On-site

$38K - $53K/yr

Provide First Notice of Loss (FNOL) support and guide clients through the claims process * Communicate and coordinate with carriers and adjusters to ensure timely updates and resolution Documentation ...

IFG Companies

Claim Examiner

Chapel Hill, NC · On-site

$80K - $100K/yr

Initiating contact with policyholder and claimant(s) to confirm notice of loss description and determine the scope of the investigation, as appropriate. * When appropriate, assigning and instructing ...

Concord Hospitality

Loss Prevention Guard

Durham, NC · On-site

$18/hr

Our "Associate First" culture supports and inspires personal development both within the workplace ... For further information, please review the Know Your Rights notice from the Department of Labor.

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All JobsFirst Notice Of Loss JobsFirst Notice Of Loss Jobs in Raleigh, NC

First Notice Of Loss information

See Raleigh, NC salary details

$14

$21

$32

How much do first notice of loss jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for first notice of loss in Raleigh, NC is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.00 per hour, depending on experience, location, and employer.

What is a First Notice of Loss (FNOL)?

A First Notice of Loss (FNOL) is the initial report made to an insurance company after an incident, such as an accident, theft, or property damage, occurs. This notification starts the claims process, allowing the insurer to begin assessing the situation, gather necessary information, and determine coverage. FNOL can be reported by the policyholder, a third party, or sometimes an agent, and is typically submitted via phone, online platforms, or mobile apps. Providing accurate and timely FNOL helps ensure a smoother and faster claims resolution.

What is the difference between First Notice Of Loss vs Insurance Adjuster?

AspectFirst Notice Of LossInsurance Adjuster
CredentialsTypically no specific certifications required; may vary by insurerOften requires licensing and certifications such as AIC or CPCU
Work EnvironmentInitial contact point, often customer-facing, in an office or remote settingField and office work, investigating claims, assessing damages
Industry UsageUsed across insurance companies to report claimsUsed by insurance companies to evaluate and settle claims

While First Notice Of Loss is the initial report of a claim, an Insurance Adjuster evaluates the claim details and determines coverage and settlement. Both roles are essential in the claims process but differ in responsibilities and required credentials.

What are some common challenges faced by First Notice of Loss (FNOL) representatives, and how can they be managed?

FNOL representatives often encounter high call volumes and distressed customers reporting accidents or losses. Managing emotional conversations while accurately capturing all required information can be challenging. Building strong active listening skills and practicing empathy are crucial for success in this role. Many organizations provide training and support systems, such as knowledge bases and peer mentoring, to help FNOL representatives handle these situations efficiently while maintaining a supportive environment.

What are the key skills and qualifications needed to thrive as a First Notice of Loss (FNOL) representative, and why are they important?

To excel as a First Notice of Loss (FNOL) Representative, you need strong customer service skills, attention to detail, and knowledge of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management systems, call center software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and empathy help you effectively assist policyholders during stressful situations. These skills ensure accurate claim intake, customer satisfaction, and efficient claims processing, which are critical in the insurance industry.
What are popular job titles related to First Notice Of Loss jobs in Raleigh, NC? For First Notice Of Loss jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching First Notice Of Loss jobs in Raleigh, NC look for? The top searched job categories for First Notice Of Loss jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for First Notice Of Loss jobs? Cities near Raleigh, NC with the most First Notice Of Loss job openings:
First Notice Of Loss jobs near you
Infographic showing various First Notice Of Loss job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $45,261 per year, or $21.8 per hour.

Licensed Property & Casualty CSR

Ultimate LLC

Raleigh, NC • On-site

$38K - $53K/yr

Other

Re-posted 9 days ago

Job description

Job Description
Licensed Property & Casualty Customer Service Representative (CSR)
Location: Raleigh, NC (Fully In-Office)
Schedule: Monday-Thursday, 9:00 AM - 5:00 PM | Friday, 9:00 AM - 3:30 PM
Position Summary
We are seeking a detail-oriented and customer-focused Licensed Property & Casualty Customer Service Representative (CSR) to join our team in Raleigh, NC. This fully in-office role plays a critical part in supporting both clients and the insurance team by delivering exceptional service, managing policy needs, and ensuring a smooth client experience.
The ideal candidate will have a solid understanding of Property & Casualty (P&C) insurance products, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Customer Support

  • Respond promptly to client inquiries regarding auto, home, renters, commercial property, and liability policies
  • Clearly explain coverage details, deductibles, limits, billing inquiries, and claims processes
  • Resolve customer questions and concerns professionally with a focus on customer satisfaction and retention
Policy Servicing
  • Process policy transactions including endorsements, renewals, cancellations, reinstatements, and rewrites
  • Review applications and supporting documentation for accuracy and completeness
  • Prepare quotes, proposals, and required documentation for both new and existing business
Claims Assistance
  • Provide First Notice of Loss (FNOL) support and guide clients through the claims process
  • Communicate and coordinate with carriers and adjusters to ensure timely updates and resolution
Documentation & Compliance
  • Maintain accurate and up-to-date records within the agency management system
  • Ensure compliance with state regulations, carrier guidelines, and internal policies
  • Handle sensitive client data with discretion, professionalism, and confidentiality
Carrier & Team Collaboration
  • Work directly with insurance carriers to address underwriting questions, policy clarifications, and service issues
  • Support producers/agents with administrative tasks and customer follow-up
  • Assist with renewal reviews, account rounding, and identifying cross-sell opportunities
Required Qualifications
  • Active Property & Casualty Insurance License (North Carolina required)
  • 1-3 years of experience in insurance or customer service (P&C strongly preferred)
  • Strong verbal and written communication skills with the ability to explain complex information clearly
  • Excellent organizational skills with the ability to multitask and prioritize effectively
  • High attention to detail and problem-solving capabilities
  • Proficiency with agency management systems such as Applied Epic, Vertafore, or AMS360
Preferred Qualifications
  • Prior experience in an independent agency environment
  • Experience handling both personal and small commercial lines
  • Familiarity with multiple carrier platforms
Work Environment
  • Fully in-office position located in Raleigh, NC
  • Collaborative, team-oriented atmosphere with a strong focus on client service
  • Standard office setting with regular interaction with clients, team members, and carrier partners
Why Join Us
  • Consistent weekday schedule with early Friday close
  • Opportunity to grow within a supportive and professional insurance team
  • Hands-on role with strong client interaction and impact

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Job Reference: JN -052026-422855

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