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First Notice Of Loss Jobs in Raleigh, NC (NOW HIRING)

IFG Companies

Claim Examiner

Chapel Hill, NC · On-site

$80K - $100K/yr

Initiating contact with policyholder and claimant(s) to confirm notice of loss description and determine the scope of the investigation, as appropriate. * When appropriate, assigning and instructing ...

Concord Hospitality

Loss Prevention Guard

Durham, NC · On-site

$18/hr

Our "Associate First" culture supports and inspires personal development both within the workplace ... For further information, please review the Know Your Rights notice from the Department of Labor.

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First Notice Of Loss information

See Raleigh, NC salary details

$14

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$32

How much do first notice of loss jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for first notice of loss in Raleigh, NC is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.00 per hour, depending on experience, location, and employer.

What is a First Notice of Loss (FNOL)?

A First Notice of Loss (FNOL) is the initial report made to an insurance company after an incident, such as an accident, theft, or property damage, occurs. This notification starts the claims process, allowing the insurer to begin assessing the situation, gather necessary information, and determine coverage. FNOL can be reported by the policyholder, a third party, or sometimes an agent, and is typically submitted via phone, online platforms, or mobile apps. Providing accurate and timely FNOL helps ensure a smoother and faster claims resolution.

What are some common challenges faced by First Notice of Loss (FNOL) representatives, and how can they be managed?

FNOL representatives often encounter high call volumes and distressed customers reporting accidents or losses. Managing emotional conversations while accurately capturing all required information can be challenging. Building strong active listening skills and practicing empathy are crucial for success in this role. Many organizations provide training and support systems, such as knowledge bases and peer mentoring, to help FNOL representatives handle these situations efficiently while maintaining a supportive environment.

What are the key skills and qualifications needed to thrive as a First Notice of Loss (FNOL) representative, and why are they important?

To excel as a First Notice of Loss (FNOL) Representative, you need strong customer service skills, attention to detail, and knowledge of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management systems, call center software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and empathy help you effectively assist policyholders during stressful situations. These skills ensure accurate claim intake, customer satisfaction, and efficient claims processing, which are critical in the insurance industry.

What is the difference between First Notice Of Loss vs Insurance Adjuster?

AspectFirst Notice Of LossInsurance Adjuster
CredentialsTypically no specific certifications required; may vary by insurerOften requires licensing and certifications such as AIC or CPCU
Work EnvironmentInitial contact point, often customer-facing, in an office or remote settingField and office work, investigating claims, assessing damages
Industry UsageUsed across insurance companies to report claimsUsed by insurance companies to evaluate and settle claims

While First Notice Of Loss is the initial report of a claim, an Insurance Adjuster evaluates the claim details and determines coverage and settlement. Both roles are essential in the claims process but differ in responsibilities and required credentials.

What are popular job titles related to First Notice Of Loss jobs in Raleigh, NC?

For First Notice Of Loss jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching First Notice Of Loss jobs in Raleigh, NC look for?

The top searched job categories for First Notice Of Loss jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for First Notice Of Loss jobs?

Cities near Raleigh, NC with the most First Notice Of Loss job openings:

First Notice Of Loss jobs near you
Infographic showing various First Notice Of Loss job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $45,261 per year, or $21.8 per hour.

Loss Mitigation Resolution Specialist

Raleigh, NC

First Citizens Bank

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 173 rated banks

People enjoy working here

Good employer

Recommended by students

Learn more about First Citizens Bankexternal

Full-time

Re-posted 7 days ago

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

This position serves as personnel available to borrowers by phone that are experiencing financial hardships. Provides assistance and information to borrowers on possible Loss Mitigation options and the subsequent needed actions. Facilitates the receipt of a complete hardship application and remains in contact with the borrower throughout the process. Prepares and reviews documentation to ensure all servicing efforts on covered accounts comply with applicable regulations and investor guidelines. This position is considered the first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.


Responsibilities & Qualifications

Duties & Responsibilities:

Loan Resolution - Responsible for contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application. Maintains contact with borrower throughout the process, sending applicable written notices or disclosures. Monitors approved plans until the borrower completes short term repayment plans or makes the required payments.

Client Support - Identifies and supports clients who are eligible for assistance. Contacts clients who are in Foreclosure, who were dismissed or discharged from bankruptcy, or who have inquired about possible assistance in order to begin the process.

Operational Support - Acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers.

Portfolio Servicing - Participates in servicing efforts for acquired institutions. Works with acquired institutions to service defaulted or covered assets, and to assist with mortgage loans. Modifies or recommends charge offs as appropriate.

Qualifications:

Bachelor's Degree and 1 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.

- OR -

High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default.

Additional Requirements:

Call center experience with business professional call etiquette and familiarity with dialer system

Mortgage loss mitigation experience (ex. repossessions, bankruptcy, foreclosure)

Advanced written and verbal communication skills

Preferred Qualifications:

Spanish language proficiency

Banking/Finance industry experience

Large Financial Institution (LFI) experience

Knowledge of applicable regulations


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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