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First Call Medical Center Jobs (NOW HIRING)

First Call Ambulance

Call Taker

Old Hickory, TN

$37K - $42K/yr

Ensures security of buildings, Dispatch Center and all other company property. * Performs daily ... Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the ...

First Call Ambulance

Call Taker

Lakewood, TN · On-site

$37K - $42K/yr

Ensures security of buildings, Dispatch Center and all other company property. * Performs daily ... Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Experience specifically in healthcare services or medical contact centers. * Knowledge of health ... for first call resolution in all interactions. * Collaborate with internal and external ...

EyeSouth Partners

Call Center Representative

Panama City, FL

$14.25 - $17.75/hr

You will serve as the first point of contact for patients, referring doctor offices and pharmacies ... Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling ...

TENCU

Call Center Representative

Nashville, TN

$21/hr

You'll be the first point of contact via phone for our members, delivering exceptional service and ... employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Experience specifically in healthcare services or medical contact centers. * Knowledge of health ... for first call resolution in all interactions. * Collaborate with internal and external ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Experience specifically in healthcare services or medical contact centers. * Knowledge of health ... for first call resolution in all interactions. * Collaborate with internal and external ...

TENCU

Call Center Representative

Cookeville, TN

$21/hr

You'll be the first point of contact via phone for our members, delivering exceptional service and ... employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a ...

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How much do first call medical center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for first call medical center in the United States is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $43.51 per hour, depending on experience, location, and employer.

What is First Call Medical Center and what services do they provide?

First Call Medical Center is an urgent care and walk-in clinic that provides immediate medical attention for non-life-threatening conditions. They offer a wide range of services, including treatment for illnesses and injuries, physical exams, vaccinations, occupational health services, and diagnostic testing. Patients can access care without needing an appointment, making it a convenient alternative to emergency rooms for many health concerns. The center aims to deliver prompt, quality healthcare to individuals of all ages.

What are the key skills and qualifications needed to thrive as a Medical Assistant at a First Call Medical Center, and why are they important?

To thrive as a Medical Assistant at a First Call Medical Center, you need a solid foundation in clinical procedures, patient care, and administrative tasks, typically supported by a medical assisting diploma or certification (such as CMA or RMA). Familiarity with electronic health record (EHR) systems, scheduling software, and basic laboratory equipment is essential. Excellent communication, attention to detail, and a compassionate bedside manner are standout soft skills for this role. These abilities ensure efficient patient flow, accurate record-keeping, and a positive experience for both patients and healthcare providers.

What are the typical daily responsibilities for a medical assistant at a First Call Medical Center?

Medical assistants at a First Call Medical Center typically balance both administrative and clinical duties. Their day often includes greeting patients, taking vital signs, preparing exam rooms, updating medical records, and assisting physicians during exams or minor procedures. They may also handle scheduling, phone inquiries, and coordinating patient referrals. This role requires strong organizational skills and a compassionate approach to patient care, as medical assistants are often the first and primary point of contact for patients.

What is the difference between First Call Medical Center vs Medical Assistant?

AspectFirst Call Medical CenterMedical Assistant
CertificationsCPR, First Aid, sometimes state-specific licensesCPR, First Aid, Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentClinics, outpatient settings, urgent care centersClinics, hospitals, outpatient facilities
Job RoleFront desk, patient intake, basic clinical tasksPatient exams, vital signs, assisting physicians
Industry UsageHealthcare clinics, urgent care centersHospitals, clinics, outpatient care

First Call Medical Center staff typically perform administrative and basic clinical tasks, often requiring CPR and First Aid certifications. Medical Assistants have similar clinical duties but usually hold certifications like CMA or RMA, and may perform more advanced clinical procedures. Both roles are essential in outpatient healthcare settings, but Medical Assistants often have a broader scope of clinical responsibilities.

More about First Call Medical Center jobs
What cities are hiring for First Call Medical Center jobs? Cities with the most First Call Medical Center job openings:
What job categories do people searching First Call Medical Center jobs look for? The top searched job categories for First Call Medical Center jobs are:
First Call Medical Center jobs near you
Call Center Representative

Call Center Representative

EyeSouth Partners LLC

Panama City, FL • On-site

$13.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

EyeSouth Partners rating

6.0

Company rating: 6.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Eye Center of north Florida was formed in 1999 and is the most established and trusted eye care practices in the Florida panhandle. (ECNF) offers Lipiflow Dry Eye Treatment, Low Vision Rehabilitation, Low Vision Rehabilitation,Optos Retinal Imaging, Macular Degeneration, Genetic Testing- Macula Risk Testing , Drop less Cataract Surgery, Refractive procedures along with cosmetic specialties, contact lenses and an optical shop.


As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.


  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system

  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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