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Job Summary

Herschend is seeking a steadfast and discerning Safety & Security Officer to help our newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate embodies a calm, steady presence and a service-first mindset, understanding that the best security is felt more than seen. They know that true safety supports, not distracts from the connection, comfort, and joy of every guest experience.

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The Safety & Security Officer at SongTeller Hotel will assist in all aspects of safety, security, and emergency preparedness for Dolly Parton’s SongTeller Hotel, featuring 245 guest rooms, two food & beverage entertainment venues, a market, and Dolly Parton’s Museum. This role helps create an environment where guests and hosts feel genuinely safe, welcomed, and cared for. Through proactive presence, attentive observation, and support of daily security operations, this position helps ensure that safety is seamlessly integrated into every aspect of the guest and team member experience.

With a calm, professional, and discerning presence, the Security Officer understands that the most effective protection is often subtle, intentional, and service-driven. The position supports the hotel’s safety and security operations by monitoring the property, responding to incidents, assisting with emergency readiness, and helping maintain compliance with applicable standards and brand expectations.

In addition to performing all duties of the Safety & Security Officer, the Safety & Security Auditor will conduct comprehensive safety audits for SongTeller Hotel, including the evaluation of access controls, incident reporting accuracy, compliance with internal security policies, audit of emergency preparedness drills, and validation of safety program effectiveness across guest floors, public areas, and back-of-house spaces.

Success in this role requires sound judgment, clear communication, and the ability to build trust and foster collaboration across diverse teams and guest populations. The Security Officer demonstrates professionalism and consistency at all times, helping support a safe, welcoming, and elevated guest experience.

To achieve success in this role, one must drive results while adhering to our Heartspitality® culture.

SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!

Summary of Essential Functions & Responsibilities

• Support daily safety and security operations to protect guests, employees, and hotel assets through consistent patrols and active monitoring.

• Follow established schedules, post assignments, and supervisor directions to ensure consistent security coverage across the property.

• Conduct routine patrols and basic safety inspections of guest floors, public areas, and back-of-house spaces; identify and report hazards or suspicious activity.

• Accurately document and report all incidents, including guest concerns, disturbances, injuries, and property damage, in accordance with reporting standards.

• Respond promptly to incidents and guest requests, providing professional service and ensuring proper follow-up and escalation when needed.

• Assist with emergency response procedures, including fire alarms, medical incidents, evacuations, and other safety situations.

• Communicate effectively with supervisors, team members, and emergency responders during incidents and routine operations.

• Monitor security systems such as CCTV, alarms, and access control; report irregularities and follow escalation procedures.

• Follow loss prevention and asset protection procedures, including monitoring for theft, unauthorized access, and policy violations.

• Maintain awareness of surroundings and promote a safe environment by identifying risks and reporting concerns proactively.

• Support access control procedures, including monitoring entrances, verifying credentials, and assisting with visitor and vendor access.

• Assist with security coverage during VIP visits, special events, and high-traffic periods while maintaining professionalism and discretion.

• Participate in training sessions and emergency drills (fire, severe weather, active threat) to maintain readiness.

• Maintain professionalism when interacting with guests, hosts, and vendors, ensuring a calm, respectful, and service-oriented presence.

• Handle sensitive information with discretion and follow proper confidentiality protocols.

• Uphold hotel policies and procedures while representing the security department with a polished, guest-focused approach.

• Plan and conduct periodic safety audits, including evaluation compliance with internal safety policies, identifying symptomatic safety risks, and coordinating corrective actions with relevant departments to close audit findings.

• Demonstrate reliability, situational awareness, and sound judgment in both routine and high-pressure situations.

• Contribute to a culture of safety by remaining alert, engaged, and responsive throughout each shift.

This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.

Qualifications

• Minimum of 1–2 years of experience in security, law enforcement, military service, or a related field; hospitality or hotel experience preferred.

• Ability to follow established security protocols, emergency procedures, and post orders with consistency and attention to detail.

• Prior experience conducting safety risk assessments, audit planning, and formal safety program evaluations; familiarity with audit reporting processes and corrective action tracking; knowledge of incident trend analysis and root-cause investigation methodologies.

• Working knowledge of fire safety, emergency response procedures, loss prevention practices, access control, and surveillance systems.

• Familiarity with OSHA guidelines, ADA requirements, and basic local/state safety regulations applicable to hotel operations.

• Proficiency in operating CCTV systems, access control systems, radios, and basic reporting software.

• Strong observational and incident-reporting skills with the ability to document events clearly, accurately, and professionally.

• Ability to respond promptly and effectively to incidents, disturbances, and emergencies while maintaining composure under pressure.

• Strong interpersonal and communication skills, with the ability to interact professionally with guests, employees, and external responders.

• Ability to follow direction from supervisors while also exercising sound judgment when working independently.

• Capable of handling sensitive and confidential information with professionalism and discretion.

• Physically able to stand and walk for extended periods, conduct patrols, and respond quickly to incidents across the property.

• Demonstrates reliability, integrity, and a commitment to maintaining a safe, secure, and welcoming environment for guests and hosts.

About Dolly Parton’s SongTeller Hotel and Herschend

Dolly Parton’s SongTeller Hotel is the newest hospitality venture of Herschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.