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Fintech Manager Customer Service Jobs (NOW HIRING)

NationsBenefits, LLC

Customer Service Representative

$16.50 - $22.25/hr

... Fintech provider of supplemental benefits, flex cards, and member engagement solutions ... We partner with managed care organizations to provide innovative healthcare solutions that drive ...

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Fintech Manager Customer Service information

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How much do fintech manager customer service jobs pay per year?

As of Sep 14, 2026, the average yearly pay for fintech manager customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Fintech Manager Customer Service do?

A Fintech Manager in Customer Service oversees the support operations for financial technology products and services. They lead teams that handle customer inquiries, resolve technical or financial issues, and ensure a positive customer experience. Their role includes analyzing customer feedback, implementing service improvements, and collaborating with product and compliance teams to maintain high service standards. Fintech Customer Service Managers are also responsible for training staff and staying updated on regulatory changes affecting customer interactions.

How does a Fintech Manager Customer Service typically collaborate with product and technology teams to enhance customer experience?

As a Fintech Manager in Customer Service, you play a key role in bridging the gap between frontline support and the teams developing financial products. You regularly communicate customer feedback, identify recurring issues, and work closely with product managers and developers to implement improvements or new features. This collaborative approach not only helps resolve technical issues faster but also ensures the customer perspective is considered in ongoing product development. Such cross-functional teamwork is essential for delivering a seamless and innovative customer experience in the fast-paced fintech industry.

What are the key skills and qualifications needed to thrive as a Fintech Manager Customer Service, and why are they important?

To excel as a Fintech Manager Customer Service, you need a solid background in financial services, customer service management, and a relevant degree such as business or finance. Familiarity with CRM platforms, fintech applications, and industry-standard compliance certifications like PCI DSS or AML are typically required. Outstanding leadership, problem-solving, and communication skills help you build strong teams and resolve complex client issues effectively. These capabilities are crucial for ensuring customer satisfaction, regulatory compliance, and the smooth operation of financial technology services.

What is the difference between Fintech Manager Customer Service vs Fintech Customer Support Specialist?

AspectFintech Manager Customer ServiceFintech Customer Support Specialist
CredentialsBachelor's degree in finance, business, or related field; experience in customer service managementHigh school diploma or equivalent; experience in customer support roles often preferred
Work EnvironmentSupervises teams, manages customer service strategies, interacts with upper managementHandles customer inquiries, troubleshooting, and support via calls, chats, or emails
Employer & Industry UsageFinancial technology companies, banks, fintech startupsFintech firms, online banking platforms, payment service providers

The Fintech Manager Customer Service oversees customer service teams and strategies, focusing on improving customer satisfaction and operational efficiency. In contrast, the Fintech Customer Support Specialist directly interacts with customers to resolve issues. While both roles require customer service skills, the manager position involves leadership and strategic planning, whereas the specialist role is more hands-on and support-focused.

What cities are hiring for Fintech Manager Customer Service jobs?

Cities with the most Fintech Manager Customer Service job openings:

What states have the most Fintech Manager Customer Service jobs?

States with the most job openings for Fintech Manager Customer Service jobs include:

What are popular job titles related to Fintech Manager Customer Service jobs?

For Fintech Manager Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Fintech Manager Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

West Point, GA • On-site

Matter Management Enterprises
See more jobs at Matter Management Enterprisesexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Description:

Job Title: Customer Service Manager


Company Overview:
Amwaste LLC is a growing company in the Waste Services Industry, dedicated to providing exceptional service and innovative solutions to our clients. We are seeking a motivated and experienced Customer Service Manager to lead our customer service team and enhance our customer experience.


Qualifications:

- Proven experience in a customer service management role, preferably in the waste services or related industry.

- Dialpad experience recommended

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Proficient in customer service software and Microsoft Office Suite.

- Ability to analyze data and make informed decisions.

- Strong problem-solving skills and a customer-focused mindset.


Skills:

- Leadership and team management

- Excellent communication skills

- Customer-focused approach

- Problem-solving abilities

- Data analysis and reporting

- Proficiency in customer service software


We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about customer service and want to make a difference in the waste services industry, we encourage you to apply.

Requirements:

Job Responsibilities:

- Oversee the daily operations of the customer service department, ensuring high-quality service delivery.

- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.

- Train, mentor, and manage customer service representatives, fostering a positive and productive work environment.

- Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner.

- Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.

- Collaborate with other departments to ensure seamless service delivery and address customer needs.

- Prepare and present reports on customer service performance to senior management.

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