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Fintech Manager Customer Service Jobs (NOW HIRING)

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

Getinge

Manager, Customer Service

Fraser, MI · On-site

$90K - $114K/yr

Manager, Customer Service Date: Aug 11, 2026 Location: Fraser, MI, US Remote Work: Salary Range: $90,000-$114,100/annually + 8% STIP With a passion for life Join our diverse teams of passionate ...

Fintech

SMB Sales Executive

Tampa, FL · Hybrid

The services assist retailers with payments & data of their beverage alcohol & non-alcohol ... Utilize a consultative approach to uncover our customers business challenges and position Fintech ...

Chewy

Manager, Customer Service I

Hollywood, FL · On-site

$50K - $60K/yr

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

WebTPA

Asst Mgr Customer Service

Irving, TX

Job Summary The Assistant Manager of Customer Service is responsible for managing a team with routine and day-to-day responsibilities. Location: 6535 SH 161 Irving Texas 75063 Essential Functions:

Fintech

Distributor Data Analyst

Tampa, FL · On-site

... Fintech retail customers with targeted distributors. The Distributor Data Analyst also partners ... Support Distributor Account Managers with the development, execution, and recap of distributor ...

Arconic

Project Manager (Customer Service)

Harrisonburg, VA · On-site

$76K - $97K/yr

As a Project Manager - Customer Service (PM) at Kawneer, you will be a driving force behind the exceptional customer service experience and seamless project execution. Under the general direction of ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Niural AI

Manager, Customer Success

Manhattan, NY · On-site

Visibility into client health, recurring service issues, operational risks, and recommended process ... Experience in a Series A/B startup environment, particularly in fintech, HR tech, or SaaS, is ...

Fintech

Data Engineering Intern

Tampa, FL · On-site

... service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech's management ...

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Fintech Manager Customer Service information

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How much do fintech manager customer service jobs pay per year?

As of Sep 14, 2026, the average yearly pay for fintech manager customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Fintech Manager Customer Service do?

A Fintech Manager in Customer Service oversees the support operations for financial technology products and services. They lead teams that handle customer inquiries, resolve technical or financial issues, and ensure a positive customer experience. Their role includes analyzing customer feedback, implementing service improvements, and collaborating with product and compliance teams to maintain high service standards. Fintech Customer Service Managers are also responsible for training staff and staying updated on regulatory changes affecting customer interactions.

How does a Fintech Manager Customer Service typically collaborate with product and technology teams to enhance customer experience?

As a Fintech Manager in Customer Service, you play a key role in bridging the gap between frontline support and the teams developing financial products. You regularly communicate customer feedback, identify recurring issues, and work closely with product managers and developers to implement improvements or new features. This collaborative approach not only helps resolve technical issues faster but also ensures the customer perspective is considered in ongoing product development. Such cross-functional teamwork is essential for delivering a seamless and innovative customer experience in the fast-paced fintech industry.

What are the key skills and qualifications needed to thrive as a Fintech Manager Customer Service, and why are they important?

To excel as a Fintech Manager Customer Service, you need a solid background in financial services, customer service management, and a relevant degree such as business or finance. Familiarity with CRM platforms, fintech applications, and industry-standard compliance certifications like PCI DSS or AML are typically required. Outstanding leadership, problem-solving, and communication skills help you build strong teams and resolve complex client issues effectively. These capabilities are crucial for ensuring customer satisfaction, regulatory compliance, and the smooth operation of financial technology services.

What is the difference between Fintech Manager Customer Service vs Fintech Customer Support Specialist?

AspectFintech Manager Customer ServiceFintech Customer Support Specialist
CredentialsBachelor's degree in finance, business, or related field; experience in customer service managementHigh school diploma or equivalent; experience in customer support roles often preferred
Work EnvironmentSupervises teams, manages customer service strategies, interacts with upper managementHandles customer inquiries, troubleshooting, and support via calls, chats, or emails
Employer & Industry UsageFinancial technology companies, banks, fintech startupsFintech firms, online banking platforms, payment service providers

The Fintech Manager Customer Service oversees customer service teams and strategies, focusing on improving customer satisfaction and operational efficiency. In contrast, the Fintech Customer Support Specialist directly interacts with customers to resolve issues. While both roles require customer service skills, the manager position involves leadership and strategic planning, whereas the specialist role is more hands-on and support-focused.

What cities are hiring for Fintech Manager Customer Service jobs?

Cities with the most Fintech Manager Customer Service job openings:

What states have the most Fintech Manager Customer Service jobs?

States with the most job openings for Fintech Manager Customer Service jobs include:

What are popular job titles related to Fintech Manager Customer Service jobs?

For Fintech Manager Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Fintech Manager Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager, Customer Service

Hudson, NH • On-site

KSARIA Corporation
Aerospace Product and Parts Manufacturing • 501 - 1,000 employees
Learn more about KSARIA Corporationexternal

Full-time

Re-posted 18 days ago

Job description

The Manager, Customer Service will direct and oversee the organizations customer service and order administration operations. This role is the primary interface between kSARIA's customers and the internal organization after a contract has been initiated. The Manager, Customer Service will effectively communicate the status of the contract to the customer from cradle to grave. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail and constant management of the open customer service task list is required to close out actions and ensure customer satisfaction.
Position Profile:
  • The Manager, Customer Service will champion the company's newly implemented customer service workflow system
  • Field incoming customer requests for order and contract status and provide responses in a timely manner via written correspondence and telephone contact.
  • Enter and oversee customer orders and confirm order receipt and delivery dates with customers which entails responses from internal organizations which must be managed with ferocity.
  • Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
  • Establish performance metrics for the customer service team
  • Manage various customer portals and monitor the portals for incoming orders
  • Monitor and complete all representations and certifications (reps & certs) required by our customers
  • Work with all internal functional managers (from Production, Quality, and Engineering) to develop a cohesive response to customer requests for order status, order changes, and schedule expedites.
  • Effectively manage the contract review and sign-off process

Requirements
  • Ability to work independently and have highly professional verbal, writing and interpersonal skills
  • Exceptional collaboration skills
  • Extremely tenacious and relentless to closeout customer required actions as effectively and expeditiously as possible
  • Comfortable with exposure to highly confidential information
  • Willing, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organization. Willingness to be the customer's "champion" inside the organization.
  • Strong Excel, Word, PowerPoint and Microsoft Office skills
  • Willingness to learn other software tools to continue to progress professionally
  • Previous experience in a high-level Customer Success role is required
  • Highly professional and mature attitude
  • Extremely organized with high attention to detail
  • Experience with ERP systems in a manufacturing environment preferred (in particular, job shop or contract manufacturing experience).
  • Experience and familiarity in US government contracting FAR requirements and business terms and conditions preferred.
  • US Person required for DoD work
  • College degree with a technical discipline or equivalent experience preferred.
  • Limited travel required to sync up with other kSARIA divisions to ensure uniform customer experiences.
  • Onsite position
  • No relocation offered

PM19
kSARIA is an Equal Opportunity Employer/Disabilities/Veterans
kSARIA logo

About kSARIA

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Hudson, NH, US

Year founded

2000

Social media

Twitter

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